Operational Excellence Assessment Guidance 08 How Do You Automate Tasks That Don't Need Human Intervention

Operational Excellence Assessment - Automation Assessment

Question: How do you automate tasks that don’t need human intervention?

To manage a workload, there are many tasks that are highly procedural and don’t benefit from human intervention. Automating these tasks allows to ensure consistency in execution and free up developers, testers, and operators.

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Question Responses

[X] We consider opportunities for automation broadly across the workload and its operations.

While development and deployment pipelines are often top of mind, also operational day-to-day tasks benefit from automation; for example, onboarding or offboarding customers or optimizing your database.

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[X] We perform a return on investment (ROI) analysis before selecting tasks for automation.

You always judge the value that would be obtained from considering the cost of design, implementation, maintenance, and security of the automation over the known lifetime and frequency of the of procedure being automated.

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[X] We empower team members by providing self-service through automation.

You expose routine tasks through automation and proper interfaces, such as APIs, to operators and SMEs of other components.

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[X] - We evaluate and use the appropriate automation tool.

Your build-vs-buy decision is informed by your existing in-house knowledge and experience, cost implications and functional requirements. You mindfully managing extensions and customizations of automation tools.

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