Operational Excellence Assessment Guidance 11 How Do You Address Deployment Failures

Operational Excellence Assessment - Deployment Quality

Question: How do you address deployment failures?

A workload must have a deployment failure mitigation strategy defined so that unexpected mid-rollout issues can be addressed with rapid recovery. This typically combines multiple approaches such as rollback, feature disablement, or using deployment patterns.

Comments

Question Responses

[X] We can quickly identify issues with deployments.

Robust testing and monitoring practices are in place. Telemetry is used to correlate user issues with deployment phases and respond promptly to user-reported issues.

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[X] We have a mitigation strategy for deployment issues.

This process considers factors like the methods available for bypassing the issue, effort required for a fix, and the criticality of the workload.

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[X] We understand mitigation strategies for deployment issues.

You are well-versed in various mitigation strategies, including rollback, fallback, bypassing offending functions, and emergency deployments. You have clear guidelines on when to use each strategy.

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[X] - We use a structured communication plan.

You have a structured communication plan in place, ensuring that stakeholders and end-users are informed promptly during a deployment incident. Your status update cadence is standardized, and all relevant parties are aware of it.

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[X] - We conduct post-mortem reviews after failed deployments.

After every failed deployment, there’s a post-mortem to identify areas for improvement. You view every failure as a learning opportunity and have a structured process for implementing the improvements identified.

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