Contact Center Integration
Integrate Copilot Studio agents with contact center platforms and live agent handoff.
Contents
| Folder | Description |
|---|---|
| Skill Handoff | Skill-based handoff to live agents using M365 Agents SDK |
| Salesforce | Salesforce Einstein Bot integration via DirectLine API |
| ServiceNow | ServiceNow Virtual Agent integration via DirectLine |
| Genesys Handoff | Live agent handoff to Genesys (.NET) — M365 Agents SDK repo |