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Copilot Studio - ServiceNow Integration Samples

This folder contains sample code for integrating Microsoft Copilot Studio with ServiceNow Virtual Agent, enabling seamless handoff from virtual agent to live agent.

Assets Included

Asset	Description	File
Azure Function	Relay service that bridges ServiceNow with the Direct Line API	DirectLineAzureFunction/relayToDirectLine
ServiceNow Script Include	Custom transformer that detects handoff.initiate events and triggers agent escalation	ScriptIncludes/CustomDirectLineInboundTransformer.js

These samples are companion code for the official documentation at: Microsoft Learn - Copilot Studio with ServiceNow