Agents wey dey for customer support process:
- Customer agent: Na dis agent dey represent di customer, e dey responsible to start di support process.
- Support agent: Dis agent dey represent di support process, e dey responsible to help di customer.
- Escalation agent: Dis agent dey represent di escalation process, e dey responsible to carry di matter go higher level of support.
- Resolution agent: Dis agent dey represent di resolution process, e dey responsible to solve any wahala wey fit happen for di support process.
- Feedback agent: Dis agent dey represent di feedback process, e dey responsible to collect feedback from di customer.
- Notification agent: Dis agent dey represent di notification process, e dey responsible to send notification give di customer for different stage of di support process.
- Analytics agent: Dis agent dey represent di analytics process, e dey responsible to check data wey concern di support process.
- Audit agent: Dis agent dey represent di audit process, e dey responsible to check di support process to make sure say dem dey do am well.
- Reporting agent: Dis agent dey represent di reporting process, e dey responsible to create report about di support process.
- Knowledge agent: Dis agent dey represent di knowledge process, e dey responsible to keep knowledge base wey get information about di support process.
- Security agent: Dis agent dey represent di security process, e dey responsible to make sure say di support process dey secure.
- Quality agent: Dis agent dey represent di quality process, e dey responsible to make sure say di support process dey of better quality.
- Compliance agent: Dis agent dey represent di compliance process, e dey responsible to make sure say di support process follow di rules and policy.
- Training agent: Dis agent dey represent di training process, e dey responsible to train support agents on how dem go fit help customers.
E plenty small, abi e pass wetin you dey expect?
Disclaimer:
Dis dokyument don use AI translation service Co-op Translator do di translation. Even as we dey try make am correct, abeg make you sabi say machine translation fit get mistake or no dey accurate well. Di original dokyument wey dey for im native language na di main source wey you go trust. For important information, e better make professional human translator check am. We no go fit take blame for any misunderstanding or wrong interpretation wey fit happen because you use dis translation.