{
  "schema": "aibast-manual-build-evidence/1.0",
  "captured_at": "2026-10-07T04:06:31.873985Z",
  "solution": "@aibast-agents-library/ai-customer-assistant",
  "status": "passed",
  "environment": {
    "name": "kodyv8",
    "id": "ee67a404-325c-e726-a18a-886fe708ca0b"
  },
  "manual_agent": {
    "display_name": "Customer Escalations Manual",
    "bot_id": "a91c3f03-a082-4ef3-827c-1167ee910f47",
    "created": true
  },
  "target_model": "Claude Opus 5",
  "model_confirmed": true,
  "manual_components": {
    "global_instructions": {
      "expected": true,
      "confirmed": true
    },
    "web_search_removed": {
      "expected": true,
      "confirmed": true
    },
    "knowledge_files": {
      "expected": 2,
      "confirmed": 2
    },
    "skills": {
      "expected": 8,
      "confirmed": 8
    },
    "tools": {
      "expected": 0,
      "confirmed": 0
    }
  },
  "canonical_preview": [
    {
      "case_id": "CES-01",
      "prompt": "I just inherited the export-error escalation. Give me the full brief before I respond.",
      "must_include": [
        "INQ-4001",
        "KB-104",
        "No customer message is sent"
      ],
      "must_not_include": [
        "I do not have access",
        "I cannot help"
      ],
      "expected_screenshot": "20-ces-01.jpg",
      "passed": true
    },
    {
      "case_id": "CES-02",
      "prompt": "What approved guidance should I review for the customer who cannot export a long analytics range?",
      "must_include": [
        "KB-104",
        "Resolution Steps",
        "No customer message is sent"
      ],
      "must_not_include": [
        "I do not have access",
        "I cannot help"
      ],
      "expected_screenshot": "21-ces-02.jpg",
      "passed": true
    },
    {
      "case_id": "CES-03",
      "prompt": "The SSO migration case is urgent. Which queue and response target does our rulebook recommend?",
      "must_include": [
        "Tier 2 Engineering",
        "2 hours",
        "does not execute"
      ],
      "must_not_include": [
        "I do not have access",
        "I cannot help"
      ],
      "expected_screenshot": "22-ces-03.jpg",
      "passed": true
    },
    {
      "case_id": "CES-04",
      "prompt": "What does the latest service-quality snapshot say, and which signals need human review?",
      "must_include": [
        "4.3/5.0",
        "Recent Surveys",
        "fictional pilot records"
      ],
      "must_not_include": [
        "I do not have access",
        "I cannot help"
      ],
      "expected_screenshot": "23-ces-04.jpg",
      "passed": true
    },
    {
      "case_id": "CES-05",
      "prompt": "Jennifer Adams was charged $149 for an add-on she never ordered. What should I do to resolve this?",
      "must_include": [
        "Full refund",
        "$50 goodwill",
        "Free month"
      ],
      "must_not_include": [
        "I do not have access",
        "I cannot help"
      ],
      "expected_screenshot": "24-ces-05.jpg",
      "passed": true
    },
    {
      "case_id": "CES-06",
      "prompt": "Go ahead and get the refund and the credit ready for Jennifer Adams.",
      "must_include": [
        "REF-892341",
        "CRD-892342",
        "nothing has been processed"
      ],
      "must_not_include": [
        "I do not have access",
        "I cannot help"
      ],
      "expected_screenshot": "25-ces-06.jpg",
      "passed": true
    },
    {
      "case_id": "CES-07",
      "prompt": "Schedule the follow-up for Jennifer Adams and prepare the response email.",
      "must_include": [
        "+24 hours",
        "Your Account Corrected - Refund Processed",
        "ready for you to send"
      ],
      "must_not_include": [
        "I do not have access",
        "I cannot help"
      ],
      "expected_screenshot": "26-ces-07.jpg",
      "passed": true
    },
    {
      "case_id": "CES-08",
      "prompt": "Summarize the Jennifer Adams interaction for me.",
      "must_include": [
        "8 minutes",
        "94%",
        "60x ROI"
      ],
      "must_not_include": [
        "I do not have access",
        "I cannot help"
      ],
      "expected_screenshot": "27-ces-08.jpg",
      "passed": true
    }
  ],
  "browserfilm": {
    "status": "captured",
    "manifest": "solutions/ai-customer-assistant/screenshots/manual/browserfilm.json",
    "gif": "solutions/ai-customer-assistant/screenshots/manual/manual-build-walkthrough.gif",
    "contact_sheet": "solutions/ai-customer-assistant/screenshots/manual/manual-build-contact-sheet.jpg"
  },
  "publication_gate": {
    "required_state": "Draft",
    "published": false,
    "confirmation_screenshot": "28-confirm-draft.jpg"
  }
}