{
  "schema": "aibast-visual-checkpoints/1.0",
  "solution": "@aibast-agents-library/ai-customer-assistant",
  "policy": {
    "machine_gate": "The full locked case passes only when the deterministic validator confirms every must_include and must_not_include marker against the final response.",
    "visual_gate": "A reusable screenshot must show at least one positive deterministic anchor from the expected state and must not show a blocker or refusal.",
    "partial_rule": "An annotated screenshot is a learner-facing visual checkpoint, not a substitute for the full machine gate.",
    "reshoot_rule": "Reshoot when the target state is absent, the response is blocked or refusing, or no positive deterministic anchor is visible."
  },
  "summary": {
    "total_existing_captures": 38,
    "reusable": 38,
    "reshoot_required": 0
  },
  "captures": [
    {
      "id": "easy-review-build",
      "mode": "easy",
      "source": "solutions/ai-customer-assistant/screenshots/assisted/01-review-build.jpg",
      "caption": "Copilot-assisted step 1 · Review the Copilot-assisted Draft configuration",
      "draft": true,
      "annotated": "solutions/ai-customer-assistant/screenshots/assisted/annotated/01-review-build.png",
      "status": "reusable",
      "visible_anchors": [
        "Customer Escalations Pilot",
        "Draft",
        "prepare-actions",
        "follow-up-plan",
        "recommend-resolution",
        "interaction-summary",
        "satisfaction-survey",
        "knowledge-search",
        "aibast_ai-customer-assistant-synthetic-records.m",
        "aibast_ai-customer-assistant-rules-and-guardrail"
      ],
      "boxes": [
        {
          "x": 84,
          "y": 20,
          "width": 202,
          "height": 20,
          "label": "Customer Escalations Pilot"
        },
        {
          "x": 297,
          "y": 22,
          "width": 39,
          "height": 17,
          "label": "Draft"
        },
        {
          "x": 1057,
          "y": 197,
          "width": 108,
          "height": 21,
          "label": "prepare-actions"
        },
        {
          "x": 1223,
          "y": 197,
          "width": 102,
          "height": 22,
          "label": "follow-up-plan"
        },
        {
          "x": 1057,
          "y": 237,
          "width": 152,
          "height": 19,
          "label": "recommend-resolution"
        },
        {
          "x": 1057,
          "y": 277,
          "width": 139,
          "height": 22,
          "label": "interaction-summary"
        },
        {
          "x": 1057,
          "y": 317,
          "width": 125,
          "height": 22,
          "label": "satisfaction-survey"
        },
        {
          "x": 1023,
          "y": 430,
          "width": 82,
          "height": 22,
          "label": "knowledge-search"
        },
        {
          "x": 1057,
          "y": 485,
          "width": 311,
          "height": 22,
          "label": "aibast_ai-customer-assistant-synthetic-records.m"
        },
        {
          "x": 1057,
          "y": 525,
          "width": 313,
          "height": 22,
          "label": "aibast_ai-customer-assistant-rules-and-guardrail"
        }
      ]
    },
    {
      "id": "easy-ces-01",
      "mode": "easy",
      "source": "solutions/ai-customer-assistant/screenshots/assisted/02-ces-01.jpg",
      "caption": "CES-01 · Back-Office Agent: I just inherited the export-error escalation. Give me the full brief before I respond.",
      "case_id": "CES-01",
      "annotated": "solutions/ai-customer-assistant/screenshots/assisted/annotated/02-ces-01.png",
      "status": "reusable",
      "visible_anchors": [
        "INQ-4001",
        "KB-104",
        "No customer message is sent"
      ],
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        {
          "x": 606,
          "y": 418,
          "width": 78,
          "height": 21,
          "label": "INQ-4001"
        },
        {
          "x": 614,
          "y": 1068,
          "width": 73,
          "height": 23,
          "label": "KB-104"
        },
        {
          "x": 522,
          "y": 1901,
          "width": 172,
          "height": 24,
          "label": "No customer message is sent"
        }
      ]
    },
    {
      "id": "easy-ces-02",
      "mode": "easy",
      "source": "solutions/ai-customer-assistant/screenshots/assisted/03-ces-02.jpg",
      "caption": "CES-02 · Back-Office Agent: What approved guidance should I review for the customer who cannot export a long analytics range?",
      "case_id": "CES-02",
      "annotated": "solutions/ai-customer-assistant/screenshots/assisted/annotated/03-ces-02.png",
      "status": "reusable",
      "visible_anchors": [
        "KB-104",
        "Resolution Steps",
        "No customer message is sent"
      ],
      "boxes": [
        {
          "x": 371,
          "y": 489,
          "width": 60,
          "height": 20,
          "label": "KB-104"
        },
        {
          "x": 286,
          "y": 830,
          "width": 131,
          "height": 24,
          "label": "Resolution Steps"
        },
        {
          "x": 522,
          "y": 1059,
          "width": 225,
          "height": 23,
          "label": "No customer message is sent"
        }
      ]
    },
    {
      "id": "easy-ces-03",
      "mode": "easy",
      "source": "solutions/ai-customer-assistant/screenshots/assisted/04-ces-03.jpg",
      "caption": "CES-03 · Escalation Manager: The SSO migration case is urgent. Which queue and response target does our rulebook recommend?",
      "case_id": "CES-03",
      "annotated": "solutions/ai-customer-assistant/screenshots/assisted/annotated/04-ces-03.png",
      "status": "reusable",
      "visible_anchors": [
        "Tier 2 Engineering",
        "does not execute"
      ],
      "boxes": [
        {
          "x": 514,
          "y": 860,
          "width": 143,
          "height": 24,
          "label": "Tier 2 Engineering"
        },
        {
          "x": 363,
          "y": 1166,
          "width": 131,
          "height": 21,
          "label": "does not execute"
        }
      ],
      "full_case_not_visibly_proven": [
        "2 hours not legible in the frame; the deterministic machine gate remains authoritative."
      ]
    },
    {
      "id": "easy-ces-04",
      "mode": "easy",
      "source": "solutions/ai-customer-assistant/screenshots/assisted/05-ces-04.jpg",
      "caption": "CES-04 · Quality Analyst: What does the latest service-quality snapshot say, and which signals need human review?",
      "case_id": "CES-04",
      "annotated": "solutions/ai-customer-assistant/screenshots/assisted/annotated/05-ces-04.png",
      "status": "reusable",
      "visible_anchors": [
        "fictional pilot records",
        "4.3/5.0",
        "Recent Surveys"
      ],
      "boxes": [
        {
          "x": 669,
          "y": 417,
          "width": 160,
          "height": 24,
          "label": "fictional pilot records"
        },
        {
          "x": 501,
          "y": 610,
          "width": 61,
          "height": 22,
          "label": "4.3/5.0"
        },
        {
          "x": 286,
          "y": 1289,
          "width": 121,
          "height": 23,
          "label": "Recent Surveys"
        }
      ]
    },
    {
      "id": "easy-ces-05",
      "mode": "easy",
      "source": "solutions/ai-customer-assistant/screenshots/assisted/06-ces-05.jpg",
      "caption": "CES-05 · Back-Office Agent: Jennifer Adams was charged $149 for an add-on she never ordered. What should I do to resolve this?",
      "case_id": "CES-05",
      "annotated": "solutions/ai-customer-assistant/screenshots/assisted/annotated/06-ces-05.png",
      "status": "reusable",
      "visible_anchors": [
        "Full refund",
        "$50 goodwill",
        "Free month"
      ],
      "boxes": [
        {
          "x": 467,
          "y": 997,
          "width": 86,
          "height": 21,
          "label": "Full refund"
        },
        {
          "x": 369,
          "y": 1210,
          "width": 104,
          "height": 25,
          "label": "$50 goodwill"
        },
        {
          "x": 440,
          "y": 1242,
          "width": 92,
          "height": 20,
          "label": "Free month"
        }
      ]
    },
    {
      "id": "easy-ces-06",
      "mode": "easy",
      "source": "solutions/ai-customer-assistant/screenshots/assisted/07-ces-06.jpg",
      "caption": "CES-06 · Back-Office Agent: Go ahead and get the refund and the credit ready for Jennifer Adams.",
      "case_id": "CES-06",
      "annotated": "solutions/ai-customer-assistant/screenshots/assisted/annotated/07-ces-06.png",
      "status": "reusable",
      "visible_anchors": [
        "nothing has been processed",
        "REF-892341",
        "CRD-892342"
      ],
      "boxes": [
        {
          "x": 872,
          "y": 417,
          "width": 212,
          "height": 24,
          "label": "nothing has been processed"
        },
        {
          "x": 424,
          "y": 637,
          "width": 97,
          "height": 20,
          "label": "REF-892341"
        },
        {
          "x": 424,
          "y": 1006,
          "width": 97,
          "height": 20,
          "label": "CRD-892342"
        }
      ]
    },
    {
      "id": "easy-ces-07",
      "mode": "easy",
      "source": "solutions/ai-customer-assistant/screenshots/assisted/08-ces-07.jpg",
      "caption": "CES-07 · Back-Office Agent: Schedule the follow-up for Jennifer Adams and prepare the response email.",
      "case_id": "CES-07",
      "annotated": "solutions/ai-customer-assistant/screenshots/assisted/annotated/08-ces-07.png",
      "status": "reusable",
      "visible_anchors": [
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        "ready for you to send",
        "Your Account Corrected - Refund Processed"
      ],
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          "label": "+24 hours"
        },
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          "x": 509,
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        },
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          "label": "Your Account Corrected - Refund Processed"
        }
      ]
    },
    {
      "id": "easy-ces-08",
      "mode": "easy",
      "source": "solutions/ai-customer-assistant/screenshots/assisted/09-ces-08.jpg",
      "caption": "CES-08 · Escalation Manager: Summarize the Jennifer Adams interaction for me.",
      "case_id": "CES-08",
      "annotated": "solutions/ai-customer-assistant/screenshots/assisted/annotated/09-ces-08.png",
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        "60x ROI"
      ],
      "boxes": [
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        },
        {
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        },
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          "x": 467,
          "y": 1317,
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          "label": "60x ROI"
        }
      ]
    },
    {
      "id": "easy-confirm-draft",
      "mode": "easy",
      "source": "solutions/ai-customer-assistant/screenshots/assisted/10-confirm-draft.jpg",
      "caption": "Copilot-assisted step 10 · Confirm Draft and stop before publish",
      "draft": true,
      "annotated": "solutions/ai-customer-assistant/screenshots/assisted/annotated/10-confirm-draft.png",
      "status": "reusable",
      "visible_anchors": [
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      ],
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          "width": 204,
          "height": 21,
          "label": "Customer Escalations Pilot"
        }
      ]
    },
    {
      "id": "hard-step-01",
      "mode": "hard",
      "source": "solutions/ai-customer-assistant/screenshots/manual/01-create-blank-agent.jpg",
      "caption": "Manual step 1 · Create a blank Copilot Studio agent",
      "step": 1,
      "annotated": "solutions/ai-customer-assistant/screenshots/manual/annotated/01-create-blank-agent.png",
      "status": "reusable",
      "visible_anchors": [
        "Untitled Agent"
      ],
      "boxes": [
        {
          "x": 84,
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          "width": 118,
          "height": 24,
          "label": "Untitled Agent"
        }
      ]
    },
    {
      "id": "hard-step-02",
      "mode": "hard",
      "source": "solutions/ai-customer-assistant/screenshots/manual/02-name-agent.jpg",
      "caption": "Manual step 2 · Name Customer Escalations Manual",
      "step": 2,
      "annotated": "solutions/ai-customer-assistant/screenshots/manual/annotated/02-name-agent.png",
      "status": "reusable",
      "visible_anchors": [
        "Customer Escalations Manual"
      ],
      "boxes": [
        {
          "x": 84,
          "y": 20,
          "width": 223,
          "height": 20,
          "label": "Customer Escalations Manual"
        }
      ]
    },
    {
      "id": "hard-step-03",
      "mode": "hard",
      "source": "solutions/ai-customer-assistant/screenshots/manual/03-enter-instructions.jpg",
      "caption": "Manual step 3 · Enter the reviewed global instructions",
      "step": 3,
      "annotated": "solutions/ai-customer-assistant/screenshots/manual/annotated/03-enter-instructions.png",
      "status": "reusable",
      "visible_anchors": [
        "Customer Escalations Agent — Manual Global Instr"
      ],
      "boxes": [
        {
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          "y": 131,
          "width": 333,
          "height": 32,
          "label": "Customer Escalations Agent — Manual Global Instr"
        }
      ]
    },
    {
      "id": "hard-step-04",
      "mode": "hard",
      "source": "solutions/ai-customer-assistant/screenshots/manual/04-save-instructions.jpg",
      "caption": "Manual step 4 · Save the instruction policy",
      "step": 4,
      "annotated": "solutions/ai-customer-assistant/screenshots/manual/annotated/04-save-instructions.png",
      "status": "reusable",
      "visible_anchors": [
        "Draft"
      ],
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          "width": 38,
          "height": 17,
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        }
      ]
    },
    {
      "id": "hard-step-05",
      "mode": "hard",
      "source": "solutions/ai-customer-assistant/screenshots/manual/05-remove-web-search.jpg",
      "caption": "Manual step 5 · Remove default web search",
      "step": 5,
      "annotated": "solutions/ai-customer-assistant/screenshots/manual/annotated/05-remove-web-search.png",
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      "visible_anchors": [
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      ],
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          "label": "Provide trusted context to guide decisions"
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      "id": "hard-step-06",
      "mode": "hard",
      "source": "solutions/ai-customer-assistant/screenshots/manual/06-add-aibast-ai-customer-assistant-rules-and-guardrails.jpg",
      "caption": "Manual step 6 · Add knowledge: aibast_ai-customer-assistant-rules-and-guardrails.md",
      "step": 6,
      "annotated": "solutions/ai-customer-assistant/screenshots/manual/annotated/06-add-aibast-ai-customer-assistant-rules-and-guardrails.png",
      "status": "reusable",
      "visible_anchors": [
        "aibast_ai-customer-assistant-rules-and-guardrail"
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          "width": 313,
          "height": 22,
          "label": "aibast_ai-customer-assistant-rules-and-guardrail"
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    },
    {
      "id": "hard-step-07",
      "mode": "hard",
      "source": "solutions/ai-customer-assistant/screenshots/manual/07-add-aibast-ai-customer-assistant-synthetic-records.jpg",
      "caption": "Manual step 7 · Add knowledge: aibast_ai-customer-assistant-synthetic-records.md",
      "step": 7,
      "annotated": "solutions/ai-customer-assistant/screenshots/manual/annotated/07-add-aibast-ai-customer-assistant-synthetic-records.png",
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      "visible_anchors": [
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          "width": 311,
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          "label": "aibast_ai-customer-assistant-synthetic-records.m"
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    },
    {
      "id": "hard-step-08",
      "mode": "hard",
      "source": "solutions/ai-customer-assistant/screenshots/manual/08-add-aibast-escalation-routing-03.jpg",
      "caption": "Manual step 8 · Add skill: aibast_escalation-routing_03",
      "step": 8,
      "annotated": "solutions/ai-customer-assistant/screenshots/manual/annotated/08-add-aibast-escalation-routing-03.png",
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      "visible_anchors": [
        "escalation-routing"
      ],
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          "width": 123,
          "height": 22,
          "label": "escalation-routing"
        }
      ]
    },
    {
      "id": "hard-step-09",
      "mode": "hard",
      "source": "solutions/ai-customer-assistant/screenshots/manual/09-add-aibast-follow-up-plan-07.jpg",
      "caption": "Manual step 9 · Add skill: aibast_follow-up-plan_07",
      "step": 9,
      "annotated": "solutions/ai-customer-assistant/screenshots/manual/annotated/09-add-aibast-follow-up-plan-07.png",
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      "visible_anchors": [
        "follow-up-plan"
      ],
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          "width": 102,
          "height": 22,
          "label": "follow-up-plan"
        }
      ]
    },
    {
      "id": "hard-step-10",
      "mode": "hard",
      "source": "solutions/ai-customer-assistant/screenshots/manual/10-add-aibast-handle-inquiry-01.jpg",
      "caption": "Manual step 10 · Add skill: aibast_handle-inquiry_01",
      "step": 10,
      "annotated": "solutions/ai-customer-assistant/screenshots/manual/annotated/10-add-aibast-handle-inquiry-01.png",
      "status": "reusable",
      "visible_anchors": [
        "handle-inquiry"
      ],
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          "height": 22,
          "label": "handle-inquiry"
        }
      ]
    },
    {
      "id": "hard-step-11",
      "mode": "hard",
      "source": "solutions/ai-customer-assistant/screenshots/manual/11-add-aibast-interaction-summary-08.jpg",
      "caption": "Manual step 11 · Add skill: aibast_interaction-summary_08",
      "step": 11,
      "annotated": "solutions/ai-customer-assistant/screenshots/manual/annotated/11-add-aibast-interaction-summary-08.png",
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      "visible_anchors": [
        "interaction-summary"
      ],
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          "label": "interaction-summary"
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    },
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      "id": "hard-step-12",
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      "source": "solutions/ai-customer-assistant/screenshots/manual/12-add-aibast-knowledge-search-02.jpg",
      "caption": "Manual step 12 · Add skill: aibast_knowledge-search_02",
      "step": 12,
      "annotated": "solutions/ai-customer-assistant/screenshots/manual/annotated/12-add-aibast-knowledge-search-02.png",
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        "knowledge-search"
      ],
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          "height": 22,
          "label": "knowledge-search"
        }
      ]
    },
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      "id": "hard-step-13",
      "mode": "hard",
      "source": "solutions/ai-customer-assistant/screenshots/manual/13-add-aibast-prepare-actions-06.jpg",
      "caption": "Manual step 13 · Add skill: aibast_prepare-actions_06",
      "step": 13,
      "annotated": "solutions/ai-customer-assistant/screenshots/manual/annotated/13-add-aibast-prepare-actions-06.png",
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        "prepare-actions"
      ],
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          "label": "prepare-actions"
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      "id": "hard-step-14",
      "mode": "hard",
      "source": "solutions/ai-customer-assistant/screenshots/manual/14-add-aibast-recommend-resolution-05.jpg",
      "caption": "Manual step 14 · Add skill: aibast_recommend-resolution_05",
      "step": 14,
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      ],
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          "height": 19,
          "label": "recommend-resolution"
        }
      ]
    },
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      "id": "hard-step-15",
      "mode": "hard",
      "source": "solutions/ai-customer-assistant/screenshots/manual/15-add-aibast-satisfaction-survey-04.jpg",
      "caption": "Manual step 15 · Add skill: aibast_satisfaction-survey_04",
      "step": 15,
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        "satisfaction-survey"
      ],
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          "height": 22,
          "label": "satisfaction-survey"
        }
      ]
    },
    {
      "id": "hard-step-16",
      "mode": "hard",
      "source": "solutions/ai-customer-assistant/screenshots/manual/16-review-inventory.jpg",
      "caption": "Manual step 16 · Review model, skills, knowledge, and safety boundaries",
      "step": 16,
      "annotated": "solutions/ai-customer-assistant/screenshots/manual/annotated/16-review-inventory.png",
      "status": "reusable",
      "visible_anchors": [
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        "satisfaction-survey",
        "recommend-resolution",
        "prepare-actions",
        "knowledge-search",
        "interaction-summary",
        "aibast_ai-customer-assistant-synthetic-records.m",
        "aibast_ai-customer-assistant-rules-and-guardrail"
      ],
      "boxes": [
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          "height": 22,
          "label": "Claude Opus 5"
        },
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}