{
  "schema": "aibast-visual-checkpoints/1.0",
  "solution": "@aibast-agents-library/customer-loyalty-rewards",
  "policy": {
    "machine_gate": "The full locked case passes only when the deterministic validator confirms every must_include and must_not_include marker against the final response.",
    "visual_gate": "A reusable screenshot must show at least one positive deterministic anchor from the expected state and must not show a blocker or refusal.",
    "partial_rule": "An annotated screenshot is a learner-facing visual checkpoint, not a substitute for the full machine gate.",
    "reshoot_rule": "Reshoot when the target state is absent, the response is blocked or refusing, or no positive deterministic anchor is visible."
  },
  "summary": {
    "total_existing_captures": 44,
    "reusable": 44,
    "reshoot_required": 0
  },
  "captures": [
    {
      "id": "easy-review-build",
      "mode": "easy",
      "source": "solutions/customer-loyalty-rewards/screenshots/assisted/01-review-build.jpg",
      "caption": "Copilot-assisted step 1 · Review the Copilot-assisted Draft configuration",
      "draft": true,
      "annotated": "solutions/customer-loyalty-rewards/screenshots/assisted/annotated/01-review-build.png",
      "status": "reusable",
      "visible_anchors": [
        "Customer Loyalty Pilot",
        "Draft",
        "loyalty-program-improvements",
        "campaign-launch-plan",
        "win-back-offer-drafts",
        "at-risk-churn-segments",
        "loyalty-session-summary",
        "aibast_loyalty-rewards-synthetic-records.md",
        "aibast_loyalty-rewards-rules-and-safety.md",
        "informational-points-summary"
      ],
      "boxes": [
        {
          "x": 84,
          "y": 20,
          "width": 175,
          "height": 24,
          "label": "Customer Loyalty Pilot"
        },
        {
          "x": 270,
          "y": 22,
          "width": 39,
          "height": 17,
          "label": "Draft"
        },
        {
          "x": 1057,
          "y": 197,
          "width": 204,
          "height": 22,
          "label": "loyalty-program-improvements"
        },
        {
          "x": 1057,
          "y": 237,
          "width": 150,
          "height": 22,
          "label": "campaign-launch-plan"
        },
        {
          "x": 1057,
          "y": 277,
          "width": 143,
          "height": 19,
          "label": "win-back-offer-drafts"
        },
        {
          "x": 1057,
          "y": 317,
          "width": 155,
          "height": 22,
          "label": "at-risk-churn-segments"
        },
        {
          "x": 1057,
          "y": 357,
          "width": 164,
          "height": 22,
          "label": "loyalty-session-summary"
        },
        {
          "x": 1057,
          "y": 525,
          "width": 283,
          "height": 22,
          "label": "aibast_loyalty-rewards-synthetic-records.md"
        },
        {
          "x": 1057,
          "y": 565,
          "width": 276,
          "height": 22,
          "label": "aibast_loyalty-rewards-rules-and-safety.md"
        },
        {
          "x": 1227,
          "y": 695,
          "width": 73,
          "height": 17,
          "label": "informational-points-summary"
        }
      ]
    },
    {
      "id": "easy-clr-01",
      "mode": "easy",
      "source": "solutions/customer-loyalty-rewards/screenshots/assisted/02-clr-01.jpg",
      "caption": "CLR-01 · Loyalty Program Director: As Loyalty Program Director, summarize the synthetic program health and governance boundary.",
      "case_id": "CLR-01",
      "annotated": "solutions/customer-loyalty-rewards/screenshots/assisted/annotated/02-clr-01.png",
      "status": "reusable",
      "visible_anchors": [
        "Prepared for:** Loyalty Program Director",
        "Synthetic Loyalty Program Dashboard",
        "no member is contacted"
      ],
      "boxes": [
        {
          "x": 286,
          "y": 444,
          "width": 287,
          "height": 24,
          "label": "Prepared for:** Loyalty Program Director"
        },
        {
          "x": 306,
          "y": 491,
          "width": 126,
          "height": 24,
          "label": "Synthetic Loyalty Program Dashboard"
        },
        {
          "x": 724,
          "y": 492,
          "width": 182,
          "height": 20,
          "label": "no member is contacted"
        }
      ]
    },
    {
      "id": "easy-clr-02",
      "mode": "easy",
      "source": "solutions/customer-loyalty-rewards/screenshots/assisted/03-clr-02.jpg",
      "caption": "CLR-02 · CRM Manager: As CRM Manager, explain the synthetic Gold member balance without changing the ledger.",
      "case_id": "CLR-02",
      "annotated": "solutions/customer-loyalty-rewards/screenshots/assisted/annotated/03-clr-02.png",
      "status": "reusable",
      "visible_anchors": [
        "Prepared for:** CRM Manager",
        "Synthetic Points Summary",
        "Synthetic Gold Member"
      ],
      "boxes": [
        {
          "x": 286,
          "y": 417,
          "width": 211,
          "height": 24,
          "label": "Prepared for:** CRM Manager"
        },
        {
          "x": 306,
          "y": 464,
          "width": 458,
          "height": 24,
          "label": "Synthetic Points Summary"
        },
        {
          "x": 306,
          "y": 464,
          "width": 75,
          "height": 24,
          "label": "Synthetic Gold Member"
        }
      ]
    },
    {
      "id": "easy-clr-03",
      "mode": "easy",
      "source": "solutions/customer-loyalty-rewards/screenshots/assisted/04-clr-03.jpg",
      "caption": "CLR-03 · Marketing Leader: As Marketing Leader, show review-only reward options without creating offers or issuing benefits.",
      "case_id": "CLR-03",
      "annotated": "solutions/customer-loyalty-rewards/screenshots/assisted/annotated/04-clr-03.png",
      "status": "reusable",
      "visible_anchors": [
        "Prepared for:** Marketing Leader",
        "Draft Reward Option Recommendations"
      ],
      "boxes": [
        {
          "x": 286,
          "y": 444,
          "width": 234,
          "height": 24,
          "label": "Prepared for:** Marketing Leader"
        },
        {
          "x": 287,
          "y": 581,
          "width": 443,
          "height": 32,
          "label": "Draft Reward Option Recommendations"
        }
      ],
      "full_case_not_visibly_proven": [
        "no points, tier, offer, reward not legible in the frame; the deterministic machine gate remains authoritative."
      ]
    },
    {
      "id": "easy-clr-04",
      "mode": "easy",
      "source": "solutions/customer-loyalty-rewards/screenshots/assisted/05-clr-04.jpg",
      "caption": "CLR-04 · Loyalty Program Director: As Loyalty Program Director, review the synthetic tier structure without changing member status.",
      "case_id": "CLR-04",
      "annotated": "solutions/customer-loyalty-rewards/screenshots/assisted/annotated/05-clr-04.png",
      "status": "reusable",
      "visible_anchors": [
        "Synthetic Tier Analysis",
        "no member is contacted",
        "Tier Structure"
      ],
      "boxes": [
        {
          "x": 306,
          "y": 491,
          "width": 821,
          "height": 24,
          "label": "Synthetic Tier Analysis"
        },
        {
          "x": 724,
          "y": 492,
          "width": 182,
          "height": 20,
          "label": "no member is contacted"
        },
        {
          "x": 285,
          "y": 618,
          "width": 135,
          "height": 23,
          "label": "Tier Structure"
        }
      ]
    },
    {
      "id": "easy-clr-05",
      "mode": "easy",
      "source": "solutions/customer-loyalty-rewards/screenshots/assisted/06-clr-05.jpg",
      "caption": "CLR-05 · Marketing Leader: As Marketing Leader, help me identify loyalty members who are at risk of churning.",
      "case_id": "CLR-05",
      "annotated": "solutions/customer-loyalty-rewards/screenshots/assisted/annotated/06-clr-05.png",
      "status": "reusable",
      "visible_anchors": [
        "450K members",
        "34,000 at risk",
        "$840K expiring in 30 days"
      ],
      "boxes": [
        {
          "x": 853,
          "y": 417,
          "width": 140,
          "height": 23,
          "label": "450K members"
        },
        {
          "x": 316,
          "y": 884,
          "width": 109,
          "height": 23,
          "label": "34,000 at risk"
        },
        {
          "x": 321,
          "y": 1100,
          "width": 433,
          "height": 24,
          "label": "$840K expiring in 30 days"
        }
      ]
    },
    {
      "id": "easy-clr-06",
      "mode": "easy",
      "source": "solutions/customer-loyalty-rewards/screenshots/assisted/07-clr-06.jpg",
      "caption": "CLR-06 · Marketing Leader: As Marketing Leader, show me the top at-risk members and their profiles.",
      "case_id": "CLR-06",
      "annotated": "solutions/customer-loyalty-rewards/screenshots/assisted/annotated/07-clr-06.png",
      "status": "reusable",
      "visible_anchors": [
        "$48K annual value",
        "Linda M.",
        "12,400"
      ],
      "boxes": [
        {
          "x": 647,
          "y": 417,
          "width": 238,
          "height": 22,
          "label": "$48K annual value"
        },
        {
          "x": 299,
          "y": 574,
          "width": 70,
          "height": 20,
          "label": "Linda M."
        },
        {
          "x": 537,
          "y": 574,
          "width": 56,
          "height": 22,
          "label": "12,400"
        }
      ]
    },
    {
      "id": "easy-clr-07",
      "mode": "easy",
      "source": "solutions/customer-loyalty-rewards/screenshots/assisted/08-clr-07.jpg",
      "caption": "CLR-07 · Marketing Leader: As Marketing Leader, create personalized win-back offers for each at-risk segment.",
      "case_id": "CLR-07",
      "annotated": "solutions/customer-loyalty-rewards/screenshots/assisted/annotated/08-clr-07.png",
      "status": "reusable",
      "visible_anchors": [
        "Your favorite bags are 40% off",
        "High-Value",
        "13,600"
      ],
      "boxes": [
        {
          "x": 334,
          "y": 1017,
          "width": 235,
          "height": 24,
          "label": "Your favorite bags are 40% off"
        },
        {
          "x": 299,
          "y": 1173,
          "width": 91,
          "height": 24,
          "label": "High-Value"
        },
        {
          "x": 440,
          "y": 1260,
          "width": 55,
          "height": 22,
          "label": "13,600"
        }
      ]
    },
    {
      "id": "easy-clr-08",
      "mode": "easy",
      "source": "solutions/customer-loyalty-rewards/screenshots/assisted/09-clr-08.jpg",
      "caption": "CLR-08 · Marketing Leader: As Marketing Leader, get the win-back campaigns ready to launch and show me the expected results.",
      "case_id": "CLR-08",
      "annotated": "solutions/customer-loyalty-rewards/screenshots/assisted/annotated/09-clr-08.png",
      "status": "reusable",
      "visible_anchors": [
        "Ready to launch",
        "$489,600",
        "58:1"
      ],
      "boxes": [
        {
          "x": 787,
          "y": 444,
          "width": 245,
          "height": 24,
          "label": "Ready to launch"
        },
        {
          "x": 465,
          "y": 1230,
          "width": 77,
          "height": 22,
          "label": "$489,600"
        },
        {
          "x": 425,
          "y": 1641,
          "width": 38,
          "height": 20,
          "label": "58:1"
        }
      ]
    },
    {
      "id": "easy-clr-09",
      "mode": "easy",
      "source": "solutions/customer-loyalty-rewards/screenshots/assisted/10-clr-09.jpg",
      "caption": "CLR-09 · Marketing Leader: As Marketing Leader, how can we improve the overall loyalty program?",
      "case_id": "CLR-09",
      "annotated": "solutions/customer-loyalty-rewards/screenshots/assisted/annotated/10-clr-09.png",
      "status": "reusable",
      "visible_anchors": [
        "Dynamic point expiry",
        "+$340K/yr",
        "200 points from Gold"
      ],
      "boxes": [
        {
          "x": 418,
          "y": 601,
          "width": 165,
          "height": 24,
          "label": "Dynamic point expiry"
        },
        {
          "x": 732,
          "y": 600,
          "width": 89,
          "height": 25,
          "label": "+$340K/yr"
        },
        {
          "x": 886,
          "y": 982,
          "width": 174,
          "height": 24,
          "label": "200 points from Gold"
        }
      ]
    },
    {
      "id": "easy-clr-10",
      "mode": "easy",
      "source": "solutions/customer-loyalty-rewards/screenshots/assisted/11-clr-10.jpg",
      "caption": "CLR-10 · Marketing Leader: As Marketing Leader, summarize everything we accomplished in this loyalty session.",
      "case_id": "CLR-10",
      "annotated": "solutions/customer-loyalty-rewards/screenshots/assisted/annotated/11-clr-10.png",
      "status": "reusable",
      "visible_anchors": [
        "Members analyzed",
        "34K ($2.1M points)",
        "$1.4M"
      ],
      "boxes": [
        {
          "x": 299,
          "y": 656,
          "width": 143,
          "height": 24,
          "label": "Members analyzed"
        },
        {
          "x": 512,
          "y": 699,
          "width": 140,
          "height": 24,
          "label": "34K ($2.1M points)"
        },
        {
          "x": 512,
          "y": 828,
          "width": 51,
          "height": 23,
          "label": "$1.4M"
        }
      ]
    },
    {
      "id": "easy-confirm-draft",
      "mode": "easy",
      "source": "solutions/customer-loyalty-rewards/screenshots/assisted/12-confirm-draft.jpg",
      "caption": "Copilot-assisted step 12 · Confirm Draft and stop before publish",
      "draft": true,
      "annotated": "solutions/customer-loyalty-rewards/screenshots/assisted/annotated/12-confirm-draft.png",
      "status": "reusable",
      "visible_anchors": [
        "Customer Loyalty Pilot"
      ],
      "boxes": [
        {
          "x": 140,
          "y": 154,
          "width": 173,
          "height": 24,
          "label": "Customer Loyalty Pilot"
        }
      ]
    },
    {
      "id": "hard-step-01",
      "mode": "hard",
      "source": "solutions/customer-loyalty-rewards/screenshots/manual/01-create-blank-agent.jpg",
      "caption": "Manual step 1 · Create a blank Copilot Studio agent",
      "step": 1,
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/01-create-blank-agent.png",
      "status": "reusable",
      "visible_anchors": [
        "Untitled Agent"
      ],
      "boxes": [
        {
          "x": 84,
          "y": 20,
          "width": 118,
          "height": 24,
          "label": "Untitled Agent"
        }
      ]
    },
    {
      "id": "hard-step-02",
      "mode": "hard",
      "source": "solutions/customer-loyalty-rewards/screenshots/manual/02-name-agent.jpg",
      "caption": "Manual step 2 · Name Customer Loyalty Manual",
      "step": 2,
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/02-name-agent.png",
      "status": "reusable",
      "visible_anchors": [
        "Customer Loyalty Manual"
      ],
      "boxes": [
        {
          "x": 84,
          "y": 20,
          "width": 195,
          "height": 24,
          "label": "Customer Loyalty Manual"
        }
      ]
    },
    {
      "id": "hard-step-03",
      "mode": "hard",
      "source": "solutions/customer-loyalty-rewards/screenshots/manual/03-enter-instructions.jpg",
      "caption": "Manual step 3 · Enter the reviewed global instructions",
      "step": 3,
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/03-enter-instructions.png",
      "status": "reusable",
      "visible_anchors": [
        "Customer Loyalty and Rewards Agent — Manual Glob"
      ],
      "boxes": [
        {
          "x": 203,
          "y": 131,
          "width": 277,
          "height": 39,
          "label": "Customer Loyalty and Rewards Agent — Manual Glob"
        }
      ]
    },
    {
      "id": "hard-step-04",
      "mode": "hard",
      "source": "solutions/customer-loyalty-rewards/screenshots/manual/04-save-instructions.jpg",
      "caption": "Manual step 4 · Save the instruction policy",
      "step": 4,
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/04-save-instructions.png",
      "status": "reusable",
      "visible_anchors": [
        "Draft"
      ],
      "boxes": [
        {
          "x": 291,
          "y": 66,
          "width": 39,
          "height": 17,
          "label": "Draft"
        }
      ]
    },
    {
      "id": "hard-step-05",
      "mode": "hard",
      "source": "solutions/customer-loyalty-rewards/screenshots/manual/05-remove-web-search.jpg",
      "caption": "Manual step 5 · Remove default web search",
      "step": 5,
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/05-remove-web-search.png",
      "status": "reusable",
      "visible_anchors": [
        "Provide trusted context to guide decisions"
      ],
      "boxes": [
        {
          "x": 1023,
          "y": 287,
          "width": 234,
          "height": 20,
          "label": "Provide trusted context to guide decisions"
        }
      ]
    },
    {
      "id": "hard-step-06",
      "mode": "hard",
      "source": "solutions/customer-loyalty-rewards/screenshots/manual/06-add-aibast-loyalty-rewards-rules-and-safety.jpg",
      "caption": "Manual step 6 · Add knowledge: aibast_loyalty-rewards-rules-and-safety.md",
      "step": 6,
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/06-add-aibast-loyalty-rewards-rules-and-safety.png",
      "status": "reusable",
      "visible_anchors": [
        "aibast_loyalty-rewards-rules-and-safety.md"
      ],
      "boxes": [
        {
          "x": 1095,
          "y": 311,
          "width": 239,
          "height": 39,
          "label": "aibast_loyalty-rewards-rules-and-safety.md"
        }
      ]
    },
    {
      "id": "hard-step-07",
      "mode": "hard",
      "source": "solutions/customer-loyalty-rewards/screenshots/manual/07-add-aibast-loyalty-rewards-synthetic-records.jpg",
      "caption": "Manual step 7 · Add knowledge: aibast_loyalty-rewards-synthetic-records.md",
      "step": 7,
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/07-add-aibast-loyalty-rewards-synthetic-records.png",
      "status": "reusable",
      "visible_anchors": [
        "aibast_loyalty-rewards-synthetic-records.md"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 321,
          "width": 283,
          "height": 22,
          "label": "aibast_loyalty-rewards-synthetic-records.md"
        }
      ]
    },
    {
      "id": "hard-step-08",
      "mode": "hard",
      "source": "solutions/customer-loyalty-rewards/screenshots/manual/08-add-campaign-plan.jpg",
      "caption": "Manual step 8 · Add skill: campaign-plan",
      "step": 8,
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/08-add-campaign-plan.png",
      "status": "reusable",
      "visible_anchors": [
        "campaign-launch-plan"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 197,
          "width": 150,
          "height": 22,
          "label": "campaign-launch-plan"
        }
      ]
    },
    {
      "id": "hard-step-09",
      "mode": "hard",
      "source": "solutions/customer-loyalty-rewards/screenshots/manual/09-add-campaign-summary.jpg",
      "caption": "Manual step 9 · Add skill: campaign-summary",
      "step": 9,
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/09-add-campaign-summary.png",
      "status": "reusable",
      "visible_anchors": [
        "loyalty-session-summary"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 197,
          "width": 164,
          "height": 22,
          "label": "loyalty-session-summary"
        }
      ]
    },
    {
      "id": "hard-step-10",
      "mode": "hard",
      "source": "solutions/customer-loyalty-rewards/screenshots/manual/10-add-churn-risk-segments.jpg",
      "caption": "Manual step 10 · Add skill: churn-risk-segments",
      "step": 10,
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/10-add-churn-risk-segments.png",
      "status": "reusable",
      "visible_anchors": [
        "at-risk-churn-segments"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 197,
          "width": 155,
          "height": 22,
          "label": "at-risk-churn-segments"
        }
      ]
    },
    {
      "id": "hard-step-11",
      "mode": "hard",
      "source": "solutions/customer-loyalty-rewards/screenshots/manual/11-add-loyalty-dashboard.jpg",
      "caption": "Manual step 11 · Add skill: loyalty-dashboard",
      "step": 11,
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/11-add-loyalty-dashboard.png",
      "status": "reusable",
      "visible_anchors": [
        "synthetic-loyalty-program-health"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 197,
          "width": 215,
          "height": 22,
          "label": "synthetic-loyalty-program-health"
        }
      ]
    },
    {
      "id": "hard-step-12",
      "mode": "hard",
      "source": "solutions/customer-loyalty-rewards/screenshots/manual/12-add-points-summary.jpg",
      "caption": "Manual step 12 · Add skill: points-summary",
      "step": 12,
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/12-add-points-summary.png",
      "status": "reusable",
      "visible_anchors": [
        "informational-points-summary"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 197,
          "width": 200,
          "height": 22,
          "label": "informational-points-summary"
        }
      ]
    },
    {
      "id": "hard-step-13",
      "mode": "hard",
      "source": "solutions/customer-loyalty-rewards/screenshots/manual/13-add-program-improvements.jpg",
      "caption": "Manual step 13 · Add skill: program-improvements",
      "step": 13,
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/13-add-program-improvements.png",
      "status": "reusable",
      "visible_anchors": [
        "loyalty-program-improvements"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 197,
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      ]
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    },
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      "id": "hard-step-16",
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    },
    {
      "id": "hard-step-17",
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    },
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      "id": "hard-step-18",
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      ]
    },
    {
      "id": "hard-step-19",
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      "step": 19,
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/19-review-skills.png",
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      "visible_anchors": [
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        "top-at-risk-member-profiles",
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      "boxes": [
        {
          "x": 1055,
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        {
          "x": 1055,
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          "label": "loyalty-tier-structure-analysis"
        },
        {
          "x": 1128,
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        {
          "x": 1055,
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      ]
    },
    {
      "id": "hard-step-20",
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      "caption": "Manual step 20 · Review the rest of the skill list",
      "step": 20,
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      "visible_anchors": [
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      "boxes": [
        {
          "x": 1227,
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        {
          "x": 1055,
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        },
        {
          "x": 1055,
          "y": 318,
          "width": 164,
          "height": 22,
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        },
        {
          "x": 1055,
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        {
          "x": 1155,
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          "width": 59,
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        }
      ]
    },
    {
      "id": "hard-step-21",
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      "source": "solutions/customer-loyalty-rewards/screenshots/manual/21-open-preview.jpg",
      "caption": "Manual step 21 · Open a fresh Preview conversation",
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      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/21-open-preview.png",
      "status": "reusable",
      "visible_anchors": [
        "Customer Loyalty Manual"
      ],
      "boxes": [
        {
          "x": 84,
          "y": 20,
          "width": 195,
          "height": 24,
          "label": "Customer Loyalty Manual"
        }
      ]
    },
    {
      "id": "hard-clr-01",
      "mode": "hard",
      "source": "solutions/customer-loyalty-rewards/screenshots/manual/22-clr-01.jpg",
      "caption": "CLR-01 · Loyalty Program Director: As Loyalty Program Director, summarize the synthetic program health and governance boundary.",
      "step": 22,
      "case_id": "CLR-01",
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/22-clr-01.png",
      "status": "reusable",
      "visible_anchors": [
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        "Synthetic Loyalty Program Dashboard",
        "no member is contacted"
      ],
      "boxes": [
        {
          "x": 286,
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          "width": 287,
          "height": 24,
          "label": "Prepared for:** Loyalty Program Director"
        },
        {
          "x": 306,
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        },
        {
          "x": 724,
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          "height": 20,
          "label": "no member is contacted"
        }
      ]
    },
    {
      "id": "hard-clr-02",
      "mode": "hard",
      "source": "solutions/customer-loyalty-rewards/screenshots/manual/23-clr-02.jpg",
      "caption": "CLR-02 · CRM Manager: As CRM Manager, explain the synthetic Gold member balance without changing the ledger.",
      "step": 23,
      "case_id": "CLR-02",
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/23-clr-02.png",
      "status": "reusable",
      "visible_anchors": [
        "Prepared for:** CRM Manager",
        "Synthetic Points Summary",
        "Synthetic Gold Member"
      ],
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        {
          "x": 286,
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          "height": 24,
          "label": "Prepared for:** CRM Manager"
        },
        {
          "x": 306,
          "y": 464,
          "width": 790,
          "height": 24,
          "label": "Synthetic Points Summary"
        },
        {
          "x": 306,
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          "width": 75,
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          "label": "Synthetic Gold Member"
        }
      ]
    },
    {
      "id": "hard-clr-03",
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      "source": "solutions/customer-loyalty-rewards/screenshots/manual/24-clr-03.jpg",
      "caption": "CLR-03 · Marketing Leader: As Marketing Leader, show review-only reward options without creating offers or issuing benefits.",
      "step": 24,
      "case_id": "CLR-03",
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/24-clr-03.png",
      "status": "reusable",
      "visible_anchors": [
        "Prepared for:** Marketing Leader",
        "Draft Reward Option Recommendations"
      ],
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        {
          "x": 286,
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          "height": 24,
          "label": "Prepared for:** Marketing Leader"
        },
        {
          "x": 287,
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          "width": 443,
          "height": 32,
          "label": "Draft Reward Option Recommendations"
        }
      ],
      "full_case_not_visibly_proven": [
        "no points, tier, offer, reward not legible in the frame; the deterministic machine gate remains authoritative."
      ]
    },
    {
      "id": "hard-clr-04",
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      "caption": "CLR-04 · Loyalty Program Director: As Loyalty Program Director, review the synthetic tier structure without changing member status.",
      "step": 25,
      "case_id": "CLR-04",
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/25-clr-04.png",
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        "Tier Structure"
      ],
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          "label": "Synthetic Tier Analysis"
        },
        {
          "x": 724,
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        },
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          "label": "Tier Structure"
        }
      ]
    },
    {
      "id": "hard-clr-05",
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      "source": "solutions/customer-loyalty-rewards/screenshots/manual/26-clr-05.jpg",
      "caption": "CLR-05 · Marketing Leader: As Marketing Leader, help me identify loyalty members who are at risk of churning.",
      "step": 26,
      "case_id": "CLR-05",
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/26-clr-05.png",
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      "visible_anchors": [
        "450K members",
        "$840K expiring in 30 days"
      ],
      "boxes": [
        {
          "x": 566,
          "y": 472,
          "width": 165,
          "height": 27,
          "label": "450K members"
        },
        {
          "x": 598,
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          "label": "$840K expiring in 30 days"
        }
      ],
      "full_case_not_visibly_proven": [
        "34,000 at risk not legible in the frame; the deterministic machine gate remains authoritative."
      ]
    },
    {
      "id": "hard-clr-06",
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      "source": "solutions/customer-loyalty-rewards/screenshots/manual/27-clr-06.jpg",
      "caption": "CLR-06 · Marketing Leader: As Marketing Leader, show me the top at-risk members and their profiles.",
      "step": 27,
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        },
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          "x": 582,
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      ]
    },
    {
      "id": "hard-clr-07",
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      ],
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        "Your favorite bags are 40% off not legible in the frame; the deterministic machine gate remains authoritative."
      ]
    },
    {
      "id": "hard-clr-08",
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      "caption": "CLR-08 · Marketing Leader: As Marketing Leader, get the win-back campaigns ready to launch and show me the expected results.",
      "step": 29,
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        },
        {
          "x": 473,
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        },
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          "x": 345,
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        }
      ]
    },
    {
      "id": "hard-clr-09",
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      "source": "solutions/customer-loyalty-rewards/screenshots/manual/30-clr-09.jpg",
      "caption": "CLR-09 · Marketing Leader: As Marketing Leader, how can we improve the overall loyalty program?",
      "step": 30,
      "case_id": "CLR-09",
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      ],
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          "height": 25,
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        },
        {
          "x": 418,
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          "width": 160,
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          "label": "Dynamic point expiry"
        },
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          "x": 640,
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          "width": 171,
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          "label": "200 points from Gold"
        }
      ]
    },
    {
      "id": "hard-clr-10",
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      "caption": "CLR-10 · Marketing Leader: As Marketing Leader, summarize everything we accomplished in this loyalty session.",
      "step": 31,
      "case_id": "CLR-10",
      "annotated": "solutions/customer-loyalty-rewards/screenshots/manual/annotated/31-clr-10.png",
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      "visible_anchors": [
        "Members analyzed",
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      ],
      "boxes": [
        {
          "x": 299,
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          "width": 143,
          "height": 24,
          "label": "Members analyzed"
        },
        {
          "x": 512,
          "y": 682,
          "width": 140,
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          "label": "34K ($2.1M points)"
        },
        {
          "x": 512,
          "y": 811,
          "width": 51,
          "height": 23,
          "label": "$1.4M"
        }
      ]
    },
    {
      "id": "hard-step-32",
      "mode": "hard",
      "source": "solutions/customer-loyalty-rewards/screenshots/manual/32-confirm-draft.jpg",
      "caption": "Manual step 32 · Confirm Draft and stop before publish",
      "step": 32,
      "draft": true,
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      "status": "reusable",
      "visible_anchors": [
        "Customer Loyalty Manual"
      ],
      "boxes": [
        {
          "x": 140,
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          "label": "Customer Loyalty Manual"
        }
      ]
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  ],
  "reshoot_plan": {
    "replacement_captures": [],
    "new_learn_step_captures": []
  },
  "release_review": {
    "status": "approved",
    "reviewer": "claude:workshop-reshoot",
    "reviewed_at": "2026-10-08T11:47:04.391475+00:00",
    "method": "Workshop re-shot end to end in the real Copilot Studio UI (kodyv8) after the agent was aligned with its demo video and one-pager; every frame inspected (vision review) and every locked case checked against its machine gate; boxes placed from the frame image.",
    "notes": "Draft only; nothing published."
  }
}