{
  "schema": "aibast-visual-checkpoints/1.0",
  "solution": "@aibast-agents-library/customer-sentiment-churn",
  "policy": {
    "machine_gate": "The full locked case passes only when the deterministic validator confirms every must_include and must_not_include marker against the final response.",
    "visual_gate": "A reusable screenshot must show at least one positive deterministic anchor from the expected state and must not show a blocker or refusal.",
    "partial_rule": "An annotated screenshot is a learner-facing visual checkpoint, not a substitute for the full machine gate.",
    "reshoot_rule": "Reshoot when the target state is absent, the response is blocked or refusing, or no positive deterministic anchor is visible."
  },
  "summary": {
    "total_existing_captures": 32,
    "reusable": 32,
    "reshoot_required": 0
  },
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      "id": "easy-review-build",
      "mode": "easy",
      "source": "solutions/customer-sentiment-churn/screenshots/assisted/01-review-build.jpg",
      "caption": "Copilot-assisted step 1 · Review the Copilot-assisted Draft configuration",
      "draft": true,
      "annotated": "solutions/customer-sentiment-churn/screenshots/assisted/annotated/01-review-build.png",
      "status": "reusable",
      "visible_anchors": [
        "Customer Sentiment Pilot",
        "Draft",
        "outreach-plan",
        "early-warning-signals",
        "churn-prediction",
        "sentiment-dashboard",
        "segment-analysis",
        "aibast_customer-sentiment-churn-controls-and-rev",
        "aibast_customer-sentiment-churn-synthetic-record"
      ],
      "boxes": [
        {
          "x": 84,
          "y": 20,
          "width": 197,
          "height": 20,
          "label": "Customer Sentiment Pilot"
        },
        {
          "x": 292,
          "y": 22,
          "width": 39,
          "height": 17,
          "label": "Draft"
        },
        {
          "x": 1057,
          "y": 197,
          "width": 98,
          "height": 22,
          "label": "outreach-plan"
        },
        {
          "x": 1212,
          "y": 197,
          "width": 143,
          "height": 22,
          "label": "early-warning-signals"
        },
        {
          "x": 1057,
          "y": 237,
          "width": 114,
          "height": 22,
          "label": "churn-prediction"
        },
        {
          "x": 1229,
          "y": 237,
          "width": 144,
          "height": 19,
          "label": "sentiment-dashboard"
        },
        {
          "x": 1057,
          "y": 277,
          "width": 117,
          "height": 22,
          "label": "segment-analysis"
        },
        {
          "x": 1057,
          "y": 445,
          "width": 313,
          "height": 21,
          "label": "aibast_customer-sentiment-churn-controls-and-rev"
        },
        {
          "x": 1057,
          "y": 485,
          "width": 314,
          "height": 22,
          "label": "aibast_customer-sentiment-churn-synthetic-record"
        }
      ]
    },
    {
      "id": "easy-csc-01",
      "mode": "easy",
      "source": "solutions/customer-sentiment-churn/screenshots/assisted/02-csc-01.jpg",
      "caption": "CSC-01 · Customer Success Lead: Analyze customer sentiment across our banking portfolio and identify accounts at highest churn risk.",
      "case_id": "CSC-01",
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      "status": "reusable",
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        "180K customers analyzed",
        "$8.2M",
        "Negative sentiment up 18%"
      ],
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        {
          "x": 285,
          "y": 588,
          "width": 196,
          "height": 24,
          "label": "180K customers analyzed"
        },
        {
          "x": 811,
          "y": 587,
          "width": 56,
          "height": 23,
          "label": "$8.2M"
        },
        {
          "x": 350,
          "y": 879,
          "width": 176,
          "height": 24,
          "label": "Negative sentiment up 18%"
        }
      ]
    },
    {
      "id": "easy-csc-02",
      "mode": "easy",
      "source": "solutions/customer-sentiment-churn/screenshots/assisted/03-csc-02.jpg",
      "caption": "CSC-02 · Retention Specialist: Show me profiles of our highest-value at-risk customers.",
      "case_id": "CSC-02",
      "annotated": "solutions/customer-sentiment-churn/screenshots/assisted/annotated/03-csc-02.png",
      "status": "reusable",
      "visible_anchors": [
        "prioritize review",
        "Robert Martinez",
        "$2.18M"
      ],
      "boxes": [
        {
          "x": 1016,
          "y": 437,
          "width": 100,
          "height": 24,
          "label": "prioritize review"
        },
        {
          "x": 422,
          "y": 616,
          "width": 158,
          "height": 23,
          "label": "Robert Martinez"
        },
        {
          "x": 623,
          "y": 4498,
          "width": 62,
          "height": 22,
          "label": "$2.18M"
        }
      ]
    },
    {
      "id": "easy-csc-03",
      "mode": "easy",
      "source": "solutions/customer-sentiment-churn/screenshots/assisted/04-csc-03.jpg",
      "caption": "CSC-03 · Relationship Manager: Prepare options for Marcus that I can review before anyone contacts him or changes a fee.",
      "case_id": "CSC-03",
      "annotated": "solutions/customer-sentiment-churn/screenshots/assisted/annotated/04-csc-03.png",
      "status": "reusable",
      "visible_anchors": [
        "Marcus Johnson",
        "No customer was contacted"
      ],
      "boxes": [
        {
          "x": 508,
          "y": 780,
          "width": 125,
          "height": 21,
          "label": "Marcus Johnson"
        },
        {
          "x": 306,
          "y": 2542,
          "width": 136,
          "height": 20,
          "label": "No customer was contacted"
        }
      ]
    },
    {
      "id": "easy-csc-04",
      "mode": "easy",
      "source": "solutions/customer-sentiment-churn/screenshots/assisted/05-csc-04.jpg",
      "caption": "CSC-04 · Head of Customer Experience: Which segment is under its experience benchmark, and what should we investigate?",
      "case_id": "CSC-04",
      "annotated": "solutions/customer-sentiment-churn/screenshots/assisted/annotated/05-csc-04.png",
      "status": "reusable",
      "visible_anchors": [
        "benchmark",
        "Mass Market"
      ],
      "boxes": [
        {
          "x": 373,
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          "height": 23,
          "label": "benchmark"
        },
        {
          "x": 299,
          "y": 751,
          "width": 104,
          "height": 21,
          "label": "Mass Market"
        }
      ]
    },
    {
      "id": "easy-csc-05",
      "mode": "easy",
      "source": "solutions/customer-sentiment-churn/screenshots/assisted/06-csc-05.jpg",
      "caption": "CSC-05 · Retention Specialist: Yes, what are the early warning signals we should watch for?",
      "case_id": "CSC-05",
      "annotated": "solutions/customer-sentiment-churn/screenshots/assisted/annotated/06-csc-05.png",
      "status": "reusable",
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        "Robert Martinez"
      ],
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        {
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        },
        {
          "x": 578,
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          "height": 21,
          "label": "89% churn"
        },
        {
          "x": 299,
          "y": 1463,
          "width": 124,
          "height": 21,
          "label": "Robert Martinez"
        }
      ]
    },
    {
      "id": "easy-csc-06",
      "mode": "easy",
      "source": "solutions/customer-sentiment-churn/screenshots/assisted/07-csc-06.jpg",
      "caption": "CSC-06 · Customer Success Lead: Yes, assign the outreach and set up tracking.",
      "case_id": "CSC-06",
      "annotated": "solutions/customer-sentiment-churn/screenshots/assisted/annotated/07-csc-06.png",
      "status": "reusable",
      "visible_anchors": [
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        "Escalation Rules",
        "No customer was contacted"
      ],
      "boxes": [
        {
          "x": 622,
          "y": 700,
          "width": 73,
          "height": 21,
          "label": "VP Chen"
        },
        {
          "x": 286,
          "y": 1318,
          "width": 155,
          "height": 23,
          "label": "Escalation Rules"
        },
        {
          "x": 621,
          "y": 1541,
          "width": 102,
          "height": 20,
          "label": "No customer was contacted"
        }
      ]
    },
    {
      "id": "easy-confirm-draft",
      "mode": "easy",
      "source": "solutions/customer-sentiment-churn/screenshots/assisted/08-confirm-draft.jpg",
      "caption": "Copilot-assisted step 8 · Confirm Draft and stop before publish",
      "draft": true,
      "annotated": "solutions/customer-sentiment-churn/screenshots/assisted/annotated/08-confirm-draft.png",
      "status": "reusable",
      "visible_anchors": [
        "Customer Sentiment Pilot"
      ],
      "boxes": [
        {
          "x": 140,
          "y": 154,
          "width": 196,
          "height": 21,
          "label": "Customer Sentiment Pilot"
        }
      ]
    },
    {
      "id": "hard-step-01",
      "mode": "hard",
      "source": "solutions/customer-sentiment-churn/screenshots/manual/01-create-blank-agent.jpg",
      "caption": "Manual step 1 · Create a blank Copilot Studio agent",
      "step": 1,
      "annotated": "solutions/customer-sentiment-churn/screenshots/manual/annotated/01-create-blank-agent.png",
      "status": "reusable",
      "visible_anchors": [
        "Untitled Agent"
      ],
      "boxes": [
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        }
      ]
    },
    {
      "id": "hard-step-02",
      "mode": "hard",
      "source": "solutions/customer-sentiment-churn/screenshots/manual/02-name-agent.jpg",
      "caption": "Manual step 2 · Name Customer Sentiment Manual",
      "step": 2,
      "annotated": "solutions/customer-sentiment-churn/screenshots/manual/annotated/02-name-agent.png",
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      "visible_anchors": [
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      ],
      "boxes": [
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          "width": 218,
          "height": 20,
          "label": "Customer Sentiment Manual"
        }
      ]
    },
    {
      "id": "hard-step-03",
      "mode": "hard",
      "source": "solutions/customer-sentiment-churn/screenshots/manual/03-enter-instructions.jpg",
      "caption": "Manual step 3 · Enter the reviewed global instructions",
      "step": 3,
      "annotated": "solutions/customer-sentiment-churn/screenshots/manual/annotated/03-enter-instructions.png",
      "status": "reusable",
      "visible_anchors": [
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      ],
      "boxes": [
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          "width": 322,
          "height": 32,
          "label": "Customer Sentiment and Churn Prediction Agent — "
        }
      ]
    },
    {
      "id": "hard-step-04",
      "mode": "hard",
      "source": "solutions/customer-sentiment-churn/screenshots/manual/04-save-instructions.jpg",
      "caption": "Manual step 4 · Save the instruction policy",
      "step": 4,
      "annotated": "solutions/customer-sentiment-churn/screenshots/manual/annotated/04-save-instructions.png",
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      "visible_anchors": [
        "Draft"
      ],
      "boxes": [
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          "height": 17,
          "label": "Draft"
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      ]
    },
    {
      "id": "hard-step-05",
      "mode": "hard",
      "source": "solutions/customer-sentiment-churn/screenshots/manual/05-remove-web-search.jpg",
      "caption": "Manual step 5 · Remove default web search",
      "step": 5,
      "annotated": "solutions/customer-sentiment-churn/screenshots/manual/annotated/05-remove-web-search.png",
      "status": "reusable",
      "visible_anchors": [
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      ],
      "boxes": [
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          "x": 1023,
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          "width": 234,
          "height": 20,
          "label": "Provide trusted context to guide decisions"
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    {
      "id": "hard-step-06",
      "mode": "hard",
      "source": "solutions/customer-sentiment-churn/screenshots/manual/06-add-aibast-customer-sentiment-churn-controls-and-review.jpg",
      "caption": "Manual step 6 · Add knowledge: aibast_customer-sentiment-churn-controls-and-review.md",
      "step": 6,
      "annotated": "solutions/customer-sentiment-churn/screenshots/manual/annotated/06-add-aibast-customer-sentiment-churn-controls-and-review.png",
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      "visible_anchors": [
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    },
    {
      "id": "hard-step-07",
      "mode": "hard",
      "source": "solutions/customer-sentiment-churn/screenshots/manual/07-add-aibast-customer-sentiment-churn-synthetic-records.jpg",
      "caption": "Manual step 7 · Add knowledge: aibast_customer-sentiment-churn-synthetic-records.md",
      "step": 7,
      "annotated": "solutions/customer-sentiment-churn/screenshots/manual/annotated/07-add-aibast-customer-sentiment-churn-synthetic-records.png",
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      "visible_anchors": [
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          "height": 39,
          "label": "aibast_customer-sentiment-churn-synthetic-record"
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    },
    {
      "id": "hard-step-08",
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      "source": "solutions/customer-sentiment-churn/screenshots/manual/08-add-aibast-churn-prediction-02.jpg",
      "caption": "Manual step 8 · Add skill: aibast_churn-prediction_02",
      "step": 8,
      "annotated": "solutions/customer-sentiment-churn/screenshots/manual/annotated/08-add-aibast-churn-prediction-02.png",
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      "visible_anchors": [
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    {
      "id": "hard-step-09",
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      "source": "solutions/customer-sentiment-churn/screenshots/manual/09-add-aibast-early-warning-signals-05.jpg",
      "caption": "Manual step 9 · Add skill: aibast_early-warning-signals_05",
      "step": 9,
      "annotated": "solutions/customer-sentiment-churn/screenshots/manual/annotated/09-add-aibast-early-warning-signals-05.png",
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      "visible_anchors": [
        "early-warning-signals"
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      "boxes": [
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          "label": "early-warning-signals"
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    },
    {
      "id": "hard-step-10",
      "mode": "hard",
      "source": "solutions/customer-sentiment-churn/screenshots/manual/10-add-aibast-outreach-plan-06.jpg",
      "caption": "Manual step 10 · Add skill: aibast_outreach-plan_06",
      "step": 10,
      "annotated": "solutions/customer-sentiment-churn/screenshots/manual/annotated/10-add-aibast-outreach-plan-06.png",
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      "visible_anchors": [
        "outreach-plan"
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          "label": "outreach-plan"
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    },
    {
      "id": "hard-step-11",
      "mode": "hard",
      "source": "solutions/customer-sentiment-churn/screenshots/manual/11-add-aibast-retention-actions-03.jpg",
      "caption": "Manual step 11 · Add skill: aibast_retention-actions_03",
      "step": 11,
      "annotated": "solutions/customer-sentiment-churn/screenshots/manual/annotated/11-add-aibast-retention-actions-03.png",
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      "visible_anchors": [
        "retention-actions"
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          "width": 116,
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          "label": "retention-actions"
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    },
    {
      "id": "hard-step-12",
      "mode": "hard",
      "source": "solutions/customer-sentiment-churn/screenshots/manual/12-add-aibast-segment-analysis-04.jpg",
      "caption": "Manual step 12 · Add skill: aibast_segment-analysis_04",
      "step": 12,
      "annotated": "solutions/customer-sentiment-churn/screenshots/manual/annotated/12-add-aibast-segment-analysis-04.png",
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      "visible_anchors": [
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          "label": "segment-analysis"
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    },
    {
      "id": "hard-step-13",
      "mode": "hard",
      "source": "solutions/customer-sentiment-churn/screenshots/manual/13-add-aibast-sentiment-dashboard-01.jpg",
      "caption": "Manual step 13 · Add skill: aibast_sentiment-dashboard_01",
      "step": 13,
      "annotated": "solutions/customer-sentiment-churn/screenshots/manual/annotated/13-add-aibast-sentiment-dashboard-01.png",
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      "visible_anchors": [
        "sentiment-dashboard"
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          "height": 19,
          "label": "sentiment-dashboard"
        }
      ]
    },
    {
      "id": "hard-step-14",
      "mode": "hard",
      "source": "solutions/customer-sentiment-churn/screenshots/manual/14-review-inventory.jpg",
      "caption": "Manual step 14 · Review model, skills, knowledge, and safety boundaries",
      "step": 14,
      "annotated": "solutions/customer-sentiment-churn/screenshots/manual/annotated/14-review-inventory.png",
      "status": "reusable",
      "visible_anchors": [
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        "sentiment-dashboard",
        "segment-analysis",
        "retention-actions",
        "outreach-plan",
        "early-warning-signals",
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        "aibast_customer-sentiment-churn-controls-and-rev"
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      "id": "hard-step-15",
      "mode": "hard",
      "source": "solutions/customer-sentiment-churn/screenshots/manual/15-review-skills.jpg",
      "caption": "Manual step 15 · Review the skill list (6 skills)",
      "step": 15,
      "annotated": "solutions/customer-sentiment-churn/screenshots/manual/annotated/15-review-skills.png",
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      "id": "hard-step-16",
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      "source": "solutions/customer-sentiment-churn/screenshots/manual/16-review-skills-more.jpg",
      "caption": "Manual step 16 · Review the rest of the skill list",
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      "id": "hard-step-17",
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      "id": "hard-csc-01",
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      "id": "hard-csc-02",
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      "id": "hard-csc-03",
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      "source": "solutions/customer-sentiment-churn/screenshots/manual/20-csc-03.jpg",
      "caption": "CSC-03 · Relationship Manager: Prepare options for Marcus that I can review before anyone contacts him or changes a fee.",
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      "id": "hard-csc-04",
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      "caption": "CSC-04 · Head of Customer Experience: Which segment is under its experience benchmark, and what should we investigate?",
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      ]
    },
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      "id": "hard-csc-06",
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      "step": 23,
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      ],
      "full_case_not_visibly_proven": [
        "No customer was contacted not legible in the frame; the deterministic machine gate remains authoritative."
      ]
    },
    {
      "id": "hard-step-24",
      "mode": "hard",
      "source": "solutions/customer-sentiment-churn/screenshots/manual/24-confirm-draft.jpg",
      "caption": "Manual step 24 · Confirm Draft and stop before publish",
      "step": 24,
      "draft": true,
      "annotated": "solutions/customer-sentiment-churn/screenshots/manual/annotated/24-confirm-draft.png",
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      ]
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  ],
  "reshoot_plan": {
    "replacement_captures": [],
    "new_learn_step_captures": []
  },
  "release_review": {
    "status": "approved",
    "reviewer": "claude:workshop-reshoot",
    "reviewed_at": "2026-10-08T11:47:51.982581+00:00",
    "method": "Workshop re-shot end to end in the real Copilot Studio UI (kodyv8) after the agent was aligned with its demo video and one-pager; every frame inspected (vision review) and every locked case checked against its machine gate; boxes placed from the frame image.",
    "notes": "Draft only; nothing published."
  }
}