---
name: field-service-dispatch-incident-status
description: "Use when a Control Room Operator asks for the live outage status."
---
# Field Service Dispatch Agent: Live outage status

## Route

Use the `incident_status` operation. The canonical persona prompt is:

> Yes, give me live updates and customer impact

## Procedure

1. Read the synthetic knowledge records and controls.
2. Call or reproduce only the `incident_status` operation behavior.
3. Lead with source-backed identifiers and evidence.
4. State uncertainty and the required authorized review.
5. End with the operation's no-write boundary.

## Required evidence

- Phase B insulator
- $12,400
- 93 min

Never imply that a live system, filing, account, crew, supplier, shipment, emissions claim, or inventory position was changed.