{
  "schema": "aibast-visual-checkpoints/1.0",
  "solution": "@aibast-agents-library/first-time-fix",
  "policy": {
    "machine_gate": "The full locked case passes only when the deterministic validator confirms every must_include and must_not_include marker against the final response.",
    "visual_gate": "A reusable screenshot must show at least one positive target-state anchor in the visible product UI and must not show a blocker or refusal that defeats the checkpoint.",
    "partial_rule": "An annotated screenshot is a learner-facing visual checkpoint, not a substitute for the full machine gate. Labels, filenames, reasoning text, and expected behavior are not visual proof.",
    "reshoot_rule": "Reshoot when the target state is absent, the response is blocked or refusing, the visible state defeats the checkpoint, or no positive target-state anchor is visible."
  },
  "summary": {
    "total_existing_captures": 24,
    "reusable": 24,
    "reshoot_required": 0
  },
  "captures": [
    {
      "id": "easy-review-build",
      "mode": "easy",
      "source": "solutions/first-time-fix/screenshots/assisted/01-review-build.jpg",
      "caption": "Copilot-assisted step 1 · Review the Copilot-assisted Draft configuration",
      "draft": true,
      "annotated": "solutions/first-time-fix/screenshots/assisted/annotated/01-review-build.png",
      "status": "reusable",
      "visible_anchors": [
        "First-Time Fix Pilot",
        "visit-history",
        "local-work-check",
        "technician-booking",
        "guided-fix",
        "aibast_first-time-fix-synthetic-records.md",
        "aibast_first-time-fix-rules-and-guardrails.md"
      ],
      "boxes": [
        {
          "x": 276,
          "y": 20,
          "width": 145,
          "height": 20,
          "label": "First-Time Fix Pilot"
        },
        {
          "x": 1057,
          "y": 260,
          "width": 84,
          "height": 21,
          "label": "visit-history"
        },
        {
          "x": 1197,
          "y": 259,
          "width": 116,
          "height": 19,
          "label": "local-work-check"
        },
        {
          "x": 1057,
          "y": 299,
          "width": 130,
          "height": 22,
          "label": "technician-booking"
        },
        {
          "x": 1245,
          "y": 299,
          "width": 75,
          "height": 22,
          "label": "guided-fix"
        },
        {
          "x": 1057,
          "y": 467,
          "width": 266,
          "height": 22,
          "label": "aibast_first-time-fix-synthetic-records.md"
        },
        {
          "x": 1057,
          "y": 507,
          "width": 284,
          "height": 22,
          "label": "aibast_first-time-fix-rules-and-guardrails.md"
        }
      ]
    },
    {
      "id": "easy-ftf-01",
      "mode": "easy",
      "source": "solutions/first-time-fix/screenshots/assisted/02-ftf-01.jpg",
      "caption": "FTF-01 · Contact Center Agent: The customer on Alder Grove Service keeps dropping. What guided fix should I walk them through right now?",
      "case_id": "FTF-01",
      "annotated": "solutions/first-time-fix/screenshots/assisted/annotated/02-ftf-01.png",
      "status": "reusable",
      "visible_anchors": [
        "Guided Connection Fix",
        "optical network terminal",
        "solid green"
      ],
      "boxes": [
        {
          "x": 430,
          "y": 452,
          "width": 175,
          "height": 21,
          "label": "Guided Connection Fix"
        },
        {
          "x": 457,
          "y": 603,
          "width": 188,
          "height": 24,
          "label": "optical network terminal"
        },
        {
          "x": 601,
          "y": 665,
          "width": 95,
          "height": 24,
          "label": "solid green"
        }
      ]
    },
    {
      "id": "easy-ftf-02",
      "mode": "easy",
      "source": "solutions/first-time-fix/screenshots/assisted/03-ftf-02.jpg",
      "caption": "FTF-02 · Contact Center Agent: Is there any network work near Meadow Lane that could explain the outage?",
      "case_id": "FTF-02",
      "annotated": "solutions/first-time-fix/screenshots/assisted/annotated/03-ftf-02.png",
      "status": "reusable",
      "visible_anchors": [
        "Local Work Check",
        "NW-3307",
        "Emergency cable repair"
      ],
      "boxes": [
        {
          "x": 350,
          "y": 481,
          "width": 172,
          "height": 24,
          "label": "Local Work Check"
        },
        {
          "x": 482,
          "y": 584,
          "width": 78,
          "height": 20,
          "label": "NW-3307"
        },
        {
          "x": 482,
          "y": 627,
          "width": 176,
          "height": 24,
          "label": "Emergency cable repair"
        }
      ]
    },
    {
      "id": "easy-ftf-03",
      "mode": "easy",
      "source": "solutions/first-time-fix/screenshots/assisted/04-ftf-03.jpg",
      "caption": "FTF-03 · Field Service Dispatcher: What did the last technician find at Alder Grove Service?",
      "case_id": "FTF-03",
      "annotated": "solutions/first-time-fix/screenshots/assisted/annotated/04-ftf-03.png",
      "status": "reusable",
      "visible_anchors": [
        "FV-7710",
        "Connection restored",
        "fibre connector"
      ],
      "boxes": [
        {
          "x": 363,
          "y": 540,
          "width": 67,
          "height": 20,
          "label": "FV-7710"
        },
        {
          "x": 602,
          "y": 540,
          "width": 155,
          "height": 20,
          "label": "Connection restored"
        },
        {
          "x": 956,
          "y": 540,
          "width": 122,
          "height": 22,
          "label": "fibre connector"
        }
      ]
    },
    {
      "id": "easy-ftf-04",
      "mode": "easy",
      "source": "solutions/first-time-fix/screenshots/assisted/05-ftf-04.jpg",
      "caption": "FTF-04 · Field Service Dispatcher: If the light stays red, which technician should go to Alder Grove and what should they prepare? Don't book it yet.",
      "case_id": "FTF-04",
      "annotated": "solutions/first-time-fix/screenshots/assisted/annotated/05-ftf-04.png",
      "status": "reusable",
      "visible_anchors": [
        "Technician Booking",
        "Draft only",
        "Priya Nair"
      ],
      "boxes": [
        {
          "x": 349,
          "y": 464,
          "width": 186,
          "height": 28,
          "label": "Technician Booking"
        },
        {
          "x": 411,
          "y": 498,
          "width": 85,
          "height": 24,
          "label": "Draft only"
        },
        {
          "x": 547,
          "y": 556,
          "width": 82,
          "height": 24,
          "label": "Priya Nair"
        }
      ]
    },
    {
      "id": "easy-confirm-draft",
      "mode": "easy",
      "source": "solutions/first-time-fix/screenshots/assisted/06-confirm-draft.jpg",
      "caption": "Copilot-assisted step 6 · Confirm Draft and stop before publish",
      "draft": true,
      "annotated": "solutions/first-time-fix/screenshots/assisted/annotated/06-confirm-draft.png",
      "status": "reusable",
      "visible_anchors": [
        "First-Time Fix Pilot"
      ],
      "boxes": [
        {
          "x": 332,
          "y": 156,
          "width": 145,
          "height": 21,
          "label": "First-Time Fix Pilot"
        }
      ]
    },
    {
      "id": "hard-step-01",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/01-create-blank-agent.jpg",
      "caption": "Manual step 1 · Create a blank Copilot Studio agent",
      "step": 1,
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/01-create-blank-agent.png",
      "status": "reusable",
      "visible_anchors": [
        "Untitled Agent"
      ],
      "boxes": [
        {
          "x": 276,
          "y": 20,
          "width": 118,
          "height": 24,
          "label": "Untitled Agent"
        }
      ]
    },
    {
      "id": "hard-step-02",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/02-name-agent.jpg",
      "caption": "Manual step 2 · Name First-Time Fix Manual",
      "step": 2,
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/02-name-agent.png",
      "status": "reusable",
      "visible_anchors": [
        "First-Time Fix Manual"
      ],
      "boxes": [
        {
          "x": 276,
          "y": 20,
          "width": 165,
          "height": 20,
          "label": "First-Time Fix Manual"
        }
      ]
    },
    {
      "id": "hard-step-03",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/03-enter-instructions.jpg",
      "caption": "Manual step 3 · Enter the reviewed global instructions",
      "step": 3,
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/03-enter-instructions.png",
      "status": "reusable",
      "visible_anchors": [
        "First-Time Fix — Manual Global Instructions"
      ],
      "boxes": [
        {
          "x": 396,
          "y": 131,
          "width": 318,
          "height": 32,
          "label": "First-Time Fix — Manual Global Instructions"
        }
      ]
    },
    {
      "id": "hard-step-04",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/04-save-instructions.jpg",
      "caption": "Manual step 4 · Save the instruction policy",
      "step": 4,
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/04-save-instructions.png",
      "status": "reusable",
      "visible_anchors": [
        "Draft"
      ],
      "boxes": [
        {
          "x": 467,
          "y": 66,
          "width": 39,
          "height": 17,
          "label": "Draft"
        }
      ]
    },
    {
      "id": "hard-step-05",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/05-remove-web-search.jpg",
      "caption": "Manual step 5 · Remove default web search",
      "step": 5,
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/05-remove-web-search.png",
      "status": "reusable",
      "visible_anchors": [
        "Provide trusted context to guide decisions"
      ],
      "boxes": [
        {
          "x": 1023,
          "y": 349,
          "width": 235,
          "height": 19,
          "label": "Provide trusted context to guide decisions"
        }
      ]
    },
    {
      "id": "hard-step-06",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/06-add-aibast-first-time-fix-rules-and-guardrails.jpg",
      "caption": "Manual step 6 · Add knowledge: aibast_first-time-fix-rules-and-guardrails.md",
      "step": 6,
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/06-add-aibast-first-time-fix-rules-and-guardrails.png",
      "status": "reusable",
      "visible_anchors": [
        "aibast_first-time-fix-rules-and-guardrails.md"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 383,
          "width": 284,
          "height": 22,
          "label": "aibast_first-time-fix-rules-and-guardrails.md"
        }
      ]
    },
    {
      "id": "hard-step-07",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/07-add-aibast-first-time-fix-synthetic-records.jpg",
      "caption": "Manual step 7 · Add knowledge: aibast_first-time-fix-synthetic-records.md",
      "step": 7,
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/07-add-aibast-first-time-fix-synthetic-records.png",
      "status": "reusable",
      "visible_anchors": [
        "aibast_first-time-fix-synthetic-records.md"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 383,
          "width": 266,
          "height": 22,
          "label": "aibast_first-time-fix-synthetic-records.md"
        }
      ]
    },
    {
      "id": "hard-step-08",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/08-add-aibast-guided-fix-01.jpg",
      "caption": "Manual step 8 · Add skill: aibast_guided-fix_01",
      "step": 8,
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/08-add-aibast-guided-fix-01.png",
      "status": "reusable",
      "visible_anchors": [
        "guided-fix"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 259,
          "width": 74,
          "height": 22,
          "label": "guided-fix"
        }
      ]
    },
    {
      "id": "hard-step-09",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/09-add-aibast-local-work-check-02.jpg",
      "caption": "Manual step 9 · Add skill: aibast_local-work-check_02",
      "step": 9,
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/09-add-aibast-local-work-check-02.png",
      "status": "reusable",
      "visible_anchors": [
        "local-work-check"
      ],
      "boxes": [
        {
          "x": 1058,
          "y": 260,
          "width": 116,
          "height": 18,
          "label": "local-work-check"
        }
      ]
    },
    {
      "id": "hard-step-10",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/10-add-aibast-technician-booking-04.jpg",
      "caption": "Manual step 10 · Add skill: aibast_technician-booking_04",
      "step": 10,
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/10-add-aibast-technician-booking-04.png",
      "status": "reusable",
      "visible_anchors": [
        "technician-booking"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 259,
          "width": 130,
          "height": 22,
          "label": "technician-booking"
        }
      ]
    },
    {
      "id": "hard-step-11",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/11-add-aibast-visit-history-03.jpg",
      "caption": "Manual step 11 · Add skill: aibast_visit-history_03",
      "step": 11,
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/11-add-aibast-visit-history-03.png",
      "status": "reusable",
      "visible_anchors": [
        "visit-history"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 259,
          "width": 84,
          "height": 22,
          "label": "visit-history"
        }
      ]
    },
    {
      "id": "hard-step-12",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/12-review-inventory.jpg",
      "caption": "Manual step 12 · Review model, skills, knowledge, and safety boundaries",
      "step": 12,
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/12-review-inventory.png",
      "status": "reusable",
      "visible_anchors": [
        "Claude Opus 5.5",
        "visit-history",
        "technician-booking",
        "local-work-check",
        "guided-fix",
        "aibast_first-time-fix-synthetic-records.md",
        "aibast_first-time-fix-rules-and-guardrails.md"
      ],
      "boxes": [
        {
          "x": 1259,
          "y": 96,
          "width": 112,
          "height": 21,
          "label": "Claude Opus 5.5"
        },
        {
          "x": 1057,
          "y": 260,
          "width": 84,
          "height": 21,
          "label": "visit-history"
        },
        {
          "x": 1197,
          "y": 259,
          "width": 131,
          "height": 22,
          "label": "technician-booking"
        },
        {
          "x": 1058,
          "y": 300,
          "width": 116,
          "height": 18,
          "label": "local-work-check"
        },
        {
          "x": 1231,
          "y": 299,
          "width": 74,
          "height": 22,
          "label": "guided-fix"
        },
        {
          "x": 1057,
          "y": 467,
          "width": 266,
          "height": 22,
          "label": "aibast_first-time-fix-synthetic-records.md"
        },
        {
          "x": 1057,
          "y": 507,
          "width": 284,
          "height": 22,
          "label": "aibast_first-time-fix-rules-and-guardrails.md"
        }
      ]
    },
    {
      "id": "hard-step-13",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/13-open-preview.jpg",
      "caption": "Manual step 13 · Open a fresh Preview conversation",
      "step": 13,
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/13-open-preview.png",
      "status": "reusable",
      "visible_anchors": [
        "First-Time Fix Manual",
        "New chat"
      ],
      "boxes": [
        {
          "x": 276,
          "y": 20,
          "width": 165,
          "height": 20,
          "label": "First-Time Fix Manual"
        },
        {
          "x": 996,
          "y": 101,
          "width": 70,
          "height": 19,
          "label": "New chat"
        }
      ]
    },
    {
      "id": "hard-ftf-01",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/14-ftf-01.jpg",
      "caption": "FTF-01 · Contact Center Agent: The customer on Alder Grove Service keeps dropping. What guided fix should I walk them through right now?",
      "step": 14,
      "case_id": "FTF-01",
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/14-ftf-01.png",
      "status": "reusable",
      "visible_anchors": [
        "Guided Connection Fix",
        "optical network terminal",
        "solid green"
      ],
      "boxes": [
        {
          "x": 350,
          "y": 452,
          "width": 179,
          "height": 21,
          "label": "Guided Connection Fix"
        },
        {
          "x": 454,
          "y": 570,
          "width": 183,
          "height": 24,
          "label": "optical network terminal"
        },
        {
          "x": 595,
          "y": 632,
          "width": 93,
          "height": 24,
          "label": "solid green"
        }
      ]
    },
    {
      "id": "hard-ftf-02",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/15-ftf-02.jpg",
      "caption": "FTF-02 · Contact Center Agent: Is there any network work near Meadow Lane that could explain the outage?",
      "step": 15,
      "case_id": "FTF-02",
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/15-ftf-02.png",
      "status": "reusable",
      "visible_anchors": [
        "Local Work Check",
        "Emergency cable repair",
        "NW-3307"
      ],
      "boxes": [
        {
          "x": 350,
          "y": 425,
          "width": 144,
          "height": 21,
          "label": "Local Work Check"
        },
        {
          "x": 381,
          "y": 465,
          "width": 89,
          "height": 23,
          "label": "Emergency cable repair"
        },
        {
          "x": 550,
          "y": 465,
          "width": 80,
          "height": 20,
          "label": "NW-3307"
        }
      ]
    },
    {
      "id": "hard-ftf-03",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/16-ftf-03.jpg",
      "caption": "FTF-03 · Field Service Dispatcher: What did the last technician find at Alder Grove Service?",
      "step": 16,
      "case_id": "FTF-03",
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/16-ftf-03.png",
      "status": "reusable",
      "visible_anchors": [
        "Connection restored",
        "FV-7710"
      ],
      "boxes": [
        {
          "x": 919,
          "y": 425,
          "width": 163,
          "height": 21,
          "label": "Connection restored"
        },
        {
          "x": 634,
          "y": 426,
          "width": 70,
          "height": 21,
          "label": "FV-7710"
        }
      ],
      "full_case_not_visibly_proven": [
        "fibre connector not legible in the frame; the deterministic machine gate remains authoritative."
      ]
    },
    {
      "id": "hard-ftf-04",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/17-ftf-04.jpg",
      "caption": "FTF-04 · Field Service Dispatcher: If the light stays red, which technician should go to Alder Grove and what should they prepare? Don't book it yet.",
      "step": 17,
      "case_id": "FTF-04",
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/17-ftf-04.png",
      "status": "reusable",
      "visible_anchors": [
        "Technician Booking",
        "Draft only",
        "Priya Nair"
      ],
      "boxes": [
        {
          "x": 349,
          "y": 452,
          "width": 151,
          "height": 24,
          "label": "Technician Booking"
        },
        {
          "x": 494,
          "y": 452,
          "width": 96,
          "height": 24,
          "label": "Draft only"
        },
        {
          "x": 546,
          "y": 492,
          "width": 79,
          "height": 23,
          "label": "Priya Nair"
        }
      ]
    },
    {
      "id": "hard-step-18",
      "mode": "hard",
      "source": "solutions/first-time-fix/screenshots/manual/18-confirm-draft.jpg",
      "caption": "Manual step 18 · Confirm Draft and stop before publish",
      "step": 18,
      "draft": true,
      "annotated": "solutions/first-time-fix/screenshots/manual/annotated/18-confirm-draft.png",
      "status": "reusable",
      "visible_anchors": [
        "First-Time Fix Manual"
      ],
      "boxes": [
        {
          "x": 332,
          "y": 156,
          "width": 165,
          "height": 21,
          "label": "First-Time Fix Manual"
        }
      ]
    }
  ],
  "reshoot_plan": {
    "replacement_captures": [],
    "new_learn_step_captures": []
  },
  "release_review": {
    "status": "approved",
    "reviewer": "claude:workshop-reshoot",
    "reviewed_at": "2026-10-23T03:49:11.883511+00:00",
    "method": "Workshop re-shot end to end in the real Copilot Studio UI (kodyv8) after the agent was aligned with its demo video and one-pager; every frame inspected (vision review) and every locked case checked against its machine gate; boxes placed from the frame image.",
    "notes": "Draft only; nothing published."
  }
}