{
  "schema": "aibast-deployment-recipe/1.0",
  "name": "@aibast-agents-library/omnichannel-engagement",
  "display_name": "Omnichannel Engagement Agent",
  "source_path": "agents/@aibast-agents-library/b2c_sales_stacks/omnichannel_engagement_stack/omnichannel_engagement_agent.py",
  "source_url": "https://raw.githubusercontent.com/microsoft/aibast-agents-library/main/agents/@aibast-agents-library/b2c_sales_stacks/omnichannel_engagement_stack/omnichannel_engagement_agent.py",
  "target_filename": "omnichannel_engagement_agent.py",
  "expected_tool": "OmnichannelEngagementAgent",
  "operations": [
    "channel_performance",
    "journey_analysis",
    "engagement_optimization",
    "campaign_attribution",
    "customer_journey",
    "unresolved_issues",
    "channel_recommendation",
    "proactive_plan",
    "handoff_package"
  ],
  "manual_instructions": "manual/GLOBAL-INSTRUCTIONS.md",
  "manual_authoring": {
    "knowledge_files": 2,
    "skills": 9,
    "status": "source-assets-only",
    "publish": false
  },
  "manual_knowledge_files": [
    "manual/knowledge/aibast_omnichannel-synthetic-records.md",
    "manual/knowledge/aibast_omnichannel-rules-and-safety.md"
  ],
  "manual_skill_count": 9,
  "production_connectors": [
    "Approved aggregate CRM and commerce analytics",
    "Approved contact-center analytics"
  ],
  "write_controls": {
    "authenticated_tools_required": true,
    "explicit_human_approval_required": true,
    "authorization_check_required": true,
    "audit_log_required": true,
    "local_demo_performs_writes": false
  },
  "copilot_studio": {
    "authoring_mode": "manual-upload",
    "status": "not_initialized",
    "operations": [
      "channel_performance",
      "journey_analysis",
      "engagement_optimization",
      "campaign_attribution",
      "customer_journey",
      "unresolved_issues",
      "channel_recommendation",
      "proactive_plan",
      "handoff_package"
    ],
    "manual_knowledge_files": [
      "manual/knowledge/aibast_omnichannel-synthetic-records.md",
      "manual/knowledge/aibast_omnichannel-rules-and-safety.md"
    ],
    "manual_skill_count": 9,
    "required_connections": [
      "Approved aggregate CRM and commerce analytics",
      "Approved contact-center analytics"
    ],
    "publish_requires_confirmation": true,
    "plugin": "mcs-assistant@copilot-studio-plugin",
    "minimum_pac_version": "2.9.3",
    "validated_manual": {
      "display_name": "Omnichannel Engagement Manual",
      "bot_id": "08b97579-64fc-4131-8367-bc9289c18f87",
      "environment_name": "kodyv8",
      "environment_id": "ee67a404-325c-e726-a18a-886fe708ca0b",
      "model": "Sonnet46",
      "skills": 9,
      "knowledge_files": 2,
      "web_search_removed": true,
      "status": "Draft",
      "published": false,
      "preview_cases_passed": 9,
      "preview_cases_total": 9
    },
    "validated_pilot": {
      "display_name": "Omnichannel Engagement Pilot",
      "schema_name": "aibast_OmnichannelEngagementPilot",
      "bot_id": "c5461c2e-2198-4934-a317-87858ec09759",
      "environment_name": "kodyv8",
      "environment_id": "ee67a404-325c-e726-a18a-886fe708ca0b",
      "model": "Sonnet46",
      "skills": 9,
      "knowledge_files": 2,
      "changes_pushed": 7,
      "status": "Draft",
      "published": false,
      "preview_cases_passed": 9,
      "preview_cases_total": 9
    }
  },
  "smoke_test": {
    "prompt": "As Customer Experience Leader, compare the aggregate channel picture and call out continuity risks.",
    "must_call": "OmnichannelEngagementAgent",
    "operation": "channel_performance",
    "persona": "Customer Experience Leader",
    "must_include": [
      "Synthetic Channel Performance",
      "no identity stitching"
    ]
  },
  "safety_boundary": "The agent uses only the consented service record already linked to a customer plus aggregate patterns, and never stitches identities across devices, profiles sensitive traits, sends outreach, creates an offer or reward, transfers a customer, or completes a purchase.",
  "safety": {
    "mode": "advisory-only",
    "prohibits": [
      "identity stitching",
      "sensitive profiling",
      "outreach",
      "message sending",
      "offer issuance",
      "purchase"
    ]
  },
  "registry_url": "https://raw.githubusercontent.com/microsoft/aibast-agents-library/main/registry.json",
  "brainstem": {
    "health_url": "http://localhost:7071/health",
    "chat_url": "http://localhost:7071/chat",
    "ui_url": "http://localhost:7071",
    "installers": {
      "macos_linux": "https://microsoft.github.io/aibast-agents-library/install.sh",
      "windows_powershell": "https://microsoft.github.io/aibast-agents-library/install.ps1",
      "windows_cmd": "https://microsoft.github.io/aibast-agents-library/install.cmd"
    },
    "default_source_dir": "~/.brainstem/src/rapp_brainstem",
    "default_agents_dir": "~/.brainstem/src/rapp_brainstem/agents",
    "policy_clean_launcher_dir": "~/.copilot/bin"
  }
}