{
  "schema": "aibast-visual-checkpoints/1.0",
  "solution": "@aibast-agents-library/omnichannel-engagement",
  "policy": {
    "machine_gate": "The full locked case passes only when the deterministic validator confirms every must_include and must_not_include marker against the final response.",
    "visual_gate": "A reusable screenshot must show at least one positive deterministic anchor from the expected state and must not show a blocker or refusal.",
    "partial_rule": "An annotated screenshot is a learner-facing visual checkpoint, not a substitute for the full machine gate.",
    "reshoot_rule": "Reshoot when the target state is absent, the response is blocked or refusing, or no positive deterministic anchor is visible."
  },
  "summary": {
    "total_existing_captures": 41,
    "reusable": 41,
    "reshoot_required": 0
  },
  "captures": [
    {
      "id": "easy-review-build",
      "mode": "easy",
      "source": "solutions/omnichannel-engagement/screenshots/assisted/01-review-build.jpg",
      "caption": "Copilot-assisted step 1 · Review the Copilot-assisted Draft configuration",
      "draft": true,
      "annotated": "solutions/omnichannel-engagement/screenshots/assisted/annotated/01-review-build.png",
      "status": "reusable",
      "visible_anchors": [
        "Omnichannel Engagement Pilot",
        "Draft",
        "campaign-attribution",
        "unresolved-issues",
        "proactive-plan",
        "engagement-optimization",
        "journey-analysis",
        "aibast_omnichannel-synthetic-records.md",
        "aibast_omnichannel-rules-and-safety.md"
      ],
      "boxes": [
        {
          "x": 84,
          "y": 20,
          "width": 240,
          "height": 24,
          "label": "Omnichannel Engagement Pilot"
        },
        {
          "x": 335,
          "y": 22,
          "width": 39,
          "height": 17,
          "label": "Draft"
        },
        {
          "x": 1057,
          "y": 197,
          "width": 142,
          "height": 22,
          "label": "campaign-attribution"
        },
        {
          "x": 1057,
          "y": 237,
          "width": 121,
          "height": 19,
          "label": "unresolved-issues"
        },
        {
          "x": 1235,
          "y": 237,
          "width": 100,
          "height": 22,
          "label": "proactive-plan"
        },
        {
          "x": 1057,
          "y": 277,
          "width": 172,
          "height": 22,
          "label": "engagement-optimization"
        },
        {
          "x": 1056,
          "y": 317,
          "width": 111,
          "height": 22,
          "label": "journey-analysis"
        },
        {
          "x": 1057,
          "y": 485,
          "width": 268,
          "height": 22,
          "label": "aibast_omnichannel-synthetic-records.md"
        },
        {
          "x": 1057,
          "y": 525,
          "width": 261,
          "height": 22,
          "label": "aibast_omnichannel-rules-and-safety.md"
        }
      ]
    },
    {
      "id": "easy-oce-01",
      "mode": "easy",
      "source": "solutions/omnichannel-engagement/screenshots/assisted/02-oce-01.jpg",
      "caption": "OCE-01 · Customer Experience Leader: As Customer Experience Leader, compare the aggregate channel picture and call out continuity risks.",
      "case_id": "OCE-01",
      "annotated": "solutions/omnichannel-engagement/screenshots/assisted/annotated/02-oce-01.png",
      "status": "reusable",
      "visible_anchors": [
        "Synthetic Channel Performance"
      ],
      "boxes": [
        {
          "x": 1034,
          "y": 444,
          "width": 74,
          "height": 24,
          "label": "Synthetic Channel Performance"
        }
      ],
      "full_case_not_visibly_proven": [
        "Prepared for:** Customer Experience Leader, no identity stitching not legible in the frame; the deterministic machine gate remains authoritative."
      ]
    },
    {
      "id": "easy-oce-02",
      "mode": "easy",
      "source": "solutions/omnichannel-engagement/screenshots/assisted/03-oce-02.jpg",
      "caption": "OCE-02 · Contact Center Supervisor: As Contact Center Supervisor, identify handoff friction across the aggregate journey archetypes.",
      "case_id": "OCE-02",
      "annotated": "solutions/omnichannel-engagement/screenshots/assisted/annotated/03-oce-02.png",
      "status": "reusable",
      "visible_anchors": [
        "Prepared for:** Contact Center Supervisor",
        "Aggregate Customer Journey Analysis",
        "Journey Optimization Opportunities"
      ],
      "boxes": [
        {
          "x": 286,
          "y": 444,
          "width": 302,
          "height": 24,
          "label": "Prepared for:** Contact Center Supervisor"
        },
        {
          "x": 285,
          "y": 499,
          "width": 357,
          "height": 28,
          "label": "Aggregate Customer Journey Analysis"
        },
        {
          "x": 285,
          "y": 2840,
          "width": 339,
          "height": 28,
          "label": "Journey Optimization Opportunities"
        }
      ]
    },
    {
      "id": "easy-oce-03",
      "mode": "easy",
      "source": "solutions/omnichannel-engagement/screenshots/assisted/04-oce-03.jpg",
      "caption": "OCE-03 · Digital Engagement Manager: As Digital Engagement Manager, propose consent-aware experiments with frequency caps and no outreach.",
      "case_id": "OCE-03",
      "annotated": "solutions/omnichannel-engagement/screenshots/assisted/annotated/04-oce-03.png",
      "status": "reusable",
      "visible_anchors": [
        "Prepared for:** Digital Engagement Manager",
        "Draft Engagement Optimization Report",
        "frequency caps"
      ],
      "boxes": [
        {
          "x": 286,
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          "height": 24,
          "label": "Prepared for:** Digital Engagement Manager"
        },
        {
          "x": 287,
          "y": 581,
          "width": 436,
          "height": 32,
          "label": "Draft Engagement Optimization Report"
        },
        {
          "x": 310,
          "y": 1444,
          "width": 86,
          "height": 23,
          "label": "frequency caps"
        }
      ]
    },
    {
      "id": "easy-oce-04",
      "mode": "easy",
      "source": "solutions/omnichannel-engagement/screenshots/assisted/05-oce-04.jpg",
      "caption": "OCE-04 · Digital Engagement Manager: As Digital Engagement Manager, summarize the synthetic attribution view and avoid causal claims.",
      "case_id": "OCE-04",
      "annotated": "solutions/omnichannel-engagement/screenshots/assisted/annotated/05-oce-04.png",
      "status": "reusable",
      "visible_anchors": [
        "Synthetic Campaign Attribution Report",
        "Overall Campaign ROI",
        "Recommendations only"
      ],
      "boxes": [
        {
          "x": 286,
          "y": 499,
          "width": 365,
          "height": 28,
          "label": "Synthetic Campaign Attribution Report"
        },
        {
          "x": 298,
          "y": 723,
          "width": 171,
          "height": 24,
          "label": "Overall Campaign ROI"
        },
        {
          "x": 286,
          "y": 1673,
          "width": 184,
          "height": 24,
          "label": "Recommendations only"
        }
      ]
    },
    {
      "id": "easy-oce-05",
      "mode": "easy",
      "source": "solutions/omnichannel-engagement/screenshots/assisted/06-oce-05.jpg",
      "caption": "OCE-05 · Contact Center Supervisor: Show me the customer's journey across all channels and help me pick up where they left off.",
      "case_id": "OCE-05",
      "annotated": "solutions/omnichannel-engagement/screenshots/assisted/annotated/06-oce-05.png",
      "status": "reusable",
      "visible_anchors": [
        "Customer Journey: Sarah Mitchell",
        "Payment declined"
      ],
      "boxes": [
        {
          "x": 311,
          "y": 500,
          "width": 100,
          "height": 23,
          "label": "Customer Journey: Sarah Mitchell"
        },
        {
          "x": 715,
          "y": 926,
          "width": 139,
          "height": 24,
          "label": "Payment declined"
        }
      ],
      "full_case_not_visibly_proven": [
        "$289 cart not legible in the frame; the deterministic machine gate remains authoritative."
      ]
    },
    {
      "id": "easy-oce-06",
      "mode": "easy",
      "source": "solutions/omnichannel-engagement/screenshots/assisted/07-oce-06.jpg",
      "caption": "OCE-06 · Contact Center Supervisor: Show me what Sarah has been asking about and where we dropped the ball.",
      "case_id": "OCE-06",
      "annotated": "solutions/omnichannel-engagement/screenshots/assisted/annotated/07-oce-06.png",
      "status": "reusable",
      "visible_anchors": [
        "Does Alpine Parka run true to size?",
        "runs one size small",
        "18 minutes"
      ],
      "boxes": [
        {
          "x": 299,
          "y": 662,
          "width": 224,
          "height": 24,
          "label": "Does Alpine Parka run true to size?"
        },
        {
          "x": 336,
          "y": 810,
          "width": 149,
          "height": 20,
          "label": "runs one size small"
        },
        {
          "x": 400,
          "y": 1211,
          "width": 90,
          "height": 20,
          "label": "18 minutes"
        }
      ]
    },
    {
      "id": "easy-oce-07",
      "mode": "easy",
      "source": "solutions/omnichannel-engagement/screenshots/assisted/08-oce-07.jpg",
      "caption": "OCE-07 · Digital Engagement Manager: Which channel and timing should we use to reach Sarah for this issue and in the future?",
      "case_id": "OCE-07",
      "annotated": "solutions/omnichannel-engagement/screenshots/assisted/annotated/08-oce-07.png",
      "status": "reusable",
      "visible_anchors": [
        "82% open",
        "SMS confirmation",
        "7-9 PM"
      ],
      "boxes": [
        {
          "x": 418,
          "y": 756,
          "width": 81,
          "height": 23,
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        },
        {
          "x": 354,
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        },
        {
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        }
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    },
    {
      "id": "easy-oce-08",
      "mode": "easy",
      "source": "solutions/omnichannel-engagement/screenshots/assisted/09-oce-08.jpg",
      "caption": "OCE-08 · Digital Engagement Manager: What proactive engagement should we plan for Sarah after this purchase, or if she doesn't convert?",
      "case_id": "OCE-08",
      "annotated": "solutions/omnichannel-engagement/screenshots/assisted/annotated/09-oce-08.png",
      "status": "reusable",
      "visible_anchors": [
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        "Win-Back",
        "Day 5: Personal stylist call"
      ],
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        },
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        },
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        }
      ]
    },
    {
      "id": "easy-oce-09",
      "mode": "easy",
      "source": "solutions/omnichannel-engagement/screenshots/assisted/10-oce-09.jpg",
      "caption": "OCE-09 · Customer Experience Leader: Prepare the context in case Sarah needs to be handed off to another agent.",
      "case_id": "OCE-09",
      "annotated": "solutions/omnichannel-engagement/screenshots/assisted/annotated/10-oce-09.png",
      "status": "reusable",
      "visible_anchors": [
        "Handoff Package: Sarah Mitchell",
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      ],
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        },
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      ],
      "full_case_not_visibly_proven": [
        "$2,400 LTV not legible in the frame; the deterministic machine gate remains authoritative."
      ]
    },
    {
      "id": "easy-confirm-draft",
      "mode": "easy",
      "source": "solutions/omnichannel-engagement/screenshots/assisted/11-confirm-draft.jpg",
      "caption": "Copilot-assisted step 11 · Confirm Draft and stop before publish",
      "draft": true,
      "annotated": "solutions/omnichannel-engagement/screenshots/assisted/annotated/11-confirm-draft.png",
      "status": "reusable",
      "visible_anchors": [
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      ],
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        }
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    {
      "id": "hard-step-01",
      "mode": "hard",
      "source": "solutions/omnichannel-engagement/screenshots/manual/01-create-blank-agent.jpg",
      "caption": "Manual step 1 · Create a blank Copilot Studio agent",
      "step": 1,
      "annotated": "solutions/omnichannel-engagement/screenshots/manual/annotated/01-create-blank-agent.png",
      "status": "reusable",
      "visible_anchors": [
        "Untitled Agent"
      ],
      "boxes": [
        {
          "x": 84,
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    },
    {
      "id": "hard-step-02",
      "mode": "hard",
      "source": "solutions/omnichannel-engagement/screenshots/manual/02-name-agent.jpg",
      "caption": "Manual step 2 · Name Omnichannel Engagement Manual",
      "step": 2,
      "annotated": "solutions/omnichannel-engagement/screenshots/manual/annotated/02-name-agent.png",
      "status": "reusable",
      "visible_anchors": [
        "Omnichannel Engagement Manual"
      ],
      "boxes": [
        {
          "x": 83,
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    },
    {
      "id": "hard-step-03",
      "mode": "hard",
      "source": "solutions/omnichannel-engagement/screenshots/manual/03-enter-instructions.jpg",
      "caption": "Manual step 3 · Enter the reviewed global instructions",
      "step": 3,
      "annotated": "solutions/omnichannel-engagement/screenshots/manual/annotated/03-enter-instructions.png",
      "status": "reusable",
      "visible_anchors": [
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      ],
      "boxes": [
        {
          "x": 83,
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          "label": "Omnichannel Engagement Agent — Manual Global Ins"
        }
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    },
    {
      "id": "hard-step-04",
      "mode": "hard",
      "source": "solutions/omnichannel-engagement/screenshots/manual/04-save-instructions.jpg",
      "caption": "Manual step 4 · Save the instruction policy",
      "step": 4,
      "annotated": "solutions/omnichannel-engagement/screenshots/manual/annotated/04-save-instructions.png",
      "status": "reusable",
      "visible_anchors": [
        "Draft"
      ],
      "boxes": [
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          "x": 356,
          "y": 66,
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          "height": 17,
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    },
    {
      "id": "hard-step-05",
      "mode": "hard",
      "source": "solutions/omnichannel-engagement/screenshots/manual/05-remove-web-search.jpg",
      "caption": "Manual step 5 · Remove default web search",
      "step": 5,
      "annotated": "solutions/omnichannel-engagement/screenshots/manual/annotated/05-remove-web-search.png",
      "status": "reusable",
      "visible_anchors": [
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      ],
      "boxes": [
        {
          "x": 1023,
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          "width": 234,
          "height": 20,
          "label": "Provide trusted context to guide decisions"
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    {
      "id": "hard-step-06",
      "mode": "hard",
      "source": "solutions/omnichannel-engagement/screenshots/manual/06-add-aibast-omnichannel-rules-and-safety.jpg",
      "caption": "Manual step 6 · Add knowledge: aibast_omnichannel-rules-and-safety.md",
      "step": 6,
      "annotated": "solutions/omnichannel-engagement/screenshots/manual/annotated/06-add-aibast-omnichannel-rules-and-safety.png",
      "status": "reusable",
      "visible_anchors": [
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    },
    {
      "id": "hard-step-07",
      "mode": "hard",
      "source": "solutions/omnichannel-engagement/screenshots/manual/07-add-aibast-omnichannel-synthetic-records.jpg",
      "caption": "Manual step 7 · Add knowledge: aibast_omnichannel-synthetic-records.md",
      "step": 7,
      "annotated": "solutions/omnichannel-engagement/screenshots/manual/annotated/07-add-aibast-omnichannel-synthetic-records.png",
      "status": "reusable",
      "visible_anchors": [
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    },
    {
      "id": "hard-step-08",
      "mode": "hard",
      "source": "solutions/omnichannel-engagement/screenshots/manual/08-add-aibast-campaign-attribution-04.jpg",
      "caption": "Manual step 8 · Add skill: aibast_campaign-attribution_04",
      "step": 8,
      "annotated": "solutions/omnichannel-engagement/screenshots/manual/annotated/08-add-aibast-campaign-attribution-04.png",
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      "visible_anchors": [
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      "boxes": [
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          "label": "campaign-attribution"
        }
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    },
    {
      "id": "hard-step-09",
      "mode": "hard",
      "source": "solutions/omnichannel-engagement/screenshots/manual/09-add-aibast-channel-performance-01.jpg",
      "caption": "Manual step 9 · Add skill: aibast_channel-performance_01",
      "step": 9,
      "annotated": "solutions/omnichannel-engagement/screenshots/manual/annotated/09-add-aibast-channel-performance-01.png",
      "status": "reusable",
      "visible_anchors": [
        "channel-performance"
      ],
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          "label": "channel-performance"
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    },
    {
      "id": "hard-step-10",
      "mode": "hard",
      "source": "solutions/omnichannel-engagement/screenshots/manual/10-add-aibast-channel-recommendation-07.jpg",
      "caption": "Manual step 10 · Add skill: aibast_channel-recommendation_07",
      "step": 10,
      "annotated": "solutions/omnichannel-engagement/screenshots/manual/annotated/10-add-aibast-channel-recommendation-07.png",
      "status": "reusable",
      "visible_anchors": [
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      "boxes": [
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          "label": "channel-recommendation"
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    {
      "id": "hard-step-11",
      "mode": "hard",
      "source": "solutions/omnichannel-engagement/screenshots/manual/11-add-aibast-customer-journey-05.jpg",
      "caption": "Manual step 11 · Add skill: aibast_customer-journey_05",
      "step": 11,
      "annotated": "solutions/omnichannel-engagement/screenshots/manual/annotated/11-add-aibast-customer-journey-05.png",
      "status": "reusable",
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      "boxes": [
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    },
    {
      "id": "hard-step-12",
      "mode": "hard",
      "source": "solutions/omnichannel-engagement/screenshots/manual/12-add-aibast-engagement-optimization-03.jpg",
      "caption": "Manual step 12 · Add skill: aibast_engagement-optimization_03",
      "step": 12,
      "annotated": "solutions/omnichannel-engagement/screenshots/manual/annotated/12-add-aibast-engagement-optimization-03.png",
      "status": "reusable",
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    {
      "id": "hard-step-13",
      "mode": "hard",
      "source": "solutions/omnichannel-engagement/screenshots/manual/13-add-aibast-handoff-package-09.jpg",
      "caption": "Manual step 13 · Add skill: aibast_handoff-package_09",
      "step": 13,
      "annotated": "solutions/omnichannel-engagement/screenshots/manual/annotated/13-add-aibast-handoff-package-09.png",
      "status": "reusable",
      "visible_anchors": [
        "handoff-package"
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          "label": "handoff-package"
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    },
    {
      "id": "hard-step-14",
      "mode": "hard",
      "source": "solutions/omnichannel-engagement/screenshots/manual/14-add-aibast-journey-analysis-02.jpg",
      "caption": "Manual step 14 · Add skill: aibast_journey-analysis_02",
      "step": 14,
      "annotated": "solutions/omnichannel-engagement/screenshots/manual/annotated/14-add-aibast-journey-analysis-02.png",
      "status": "reusable",
      "visible_anchors": [
        "journey-analysis"
      ],
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          "label": "journey-analysis"
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    {
      "id": "hard-step-15",
      "mode": "hard",
      "source": "solutions/omnichannel-engagement/screenshots/manual/15-add-aibast-proactive-plan-08.jpg",
      "caption": "Manual step 15 · Add skill: aibast_proactive-plan_08",
      "step": 15,
      "annotated": "solutions/omnichannel-engagement/screenshots/manual/annotated/15-add-aibast-proactive-plan-08.png",
      "status": "reusable",
      "visible_anchors": [
        "proactive-plan"
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}