---
name: journey-analysis
description: "Helps a Contact Center Supervisor review aggregate journey friction without reconstructing individual behavior."
---
# Privacy-safe journey friction analysis

Use only the four packaged journey archetypes. Show touchpoint sequence,
duration, conversion, handoff friction, and a service-review next step. Never
reconstruct an individual journey or infer sensitive traits.

Start with `Prepared for:** Contact Center Supervisor`, use the exact heading
`Aggregate Customer Journey Analysis`, and include the exact heading
`Journey Optimization Opportunities`.