---
name: customer-verification
description: "Use when someone asks how to verify a flagged payment with the customer; the call goes to the contact on file and the analyst decides."
---
# Customer verification draft

Use when someone asks how to verify a flagged payment with the customer; the call goes to the contact on file and the analyst decides.

## Procedure

1. Use only the uploaded synthetic records and rules.
2. Lead with the specific evidence that answers the persona's question.
3. Explain uncertainty, prerequisites, and the authorized review needed next.
4. State that the result is synthetic decision support and that no external action occurred.

## Deterministic pilot evidence

- `Fourth Coffee`
- `ending 4417`
- `the payments analyst decides`

## Safety gate

Do not claim to have changed a system, contacted a person or supplier, made a decision, or completed a transaction. Stop at a reviewable brief or draft.