{
  "schema": "aibast-deployment-recipe/1.0",
  "name": "@aibast-agents-library/returns-complaints-resolution",
  "display_name": "Returns and Complaints Resolution Agent",
  "source_path": "agents/@aibast-agents-library/retail_cpg_stacks/returns_complaints_resolution_stack/returns_complaints_resolution_agent.py",
  "source_url": "https://raw.githubusercontent.com/microsoft/aibast-agents-library/main/agents/@aibast-agents-library/retail_cpg_stacks/returns_complaints_resolution_stack/returns_complaints_resolution_agent.py",
  "target_filename": "returns_complaints_resolution_agent.py",
  "expected_tool": "ReturnsComplaintsResolutionAgent",
  "operations": [
    "return_processing",
    "complaint_classification",
    "resolution_recommendation",
    "trend_analysis",
    "escalation_snapshot",
    "recovery_tiers",
    "resolution_execution_plan",
    "follow_up_plan",
    "recovery_performance",
    "executive_summary"
  ],
  "manual_instructions": "manual/GLOBAL-INSTRUCTIONS.md",
  "manual_authoring": {
    "knowledge_files": 2,
    "skills": 10,
    "status": "source-assets-only",
    "publish": false
  },
  "manual_knowledge_files": [
    "manual/knowledge/aibast_returns-complaints-synthetic-records.md",
    "manual/knowledge/aibast_returns-complaints-rules-and-safety.md"
  ],
  "manual_skill_count": 10,
  "production_connectors": [
    "Approved read-only CRM case feed",
    "Approved read-only order and policy evidence",
    "Authorized resolution workflow"
  ],
  "write_controls": {
    "authenticated_tools_required": true,
    "explicit_human_approval_required": true,
    "authorization_check_required": true,
    "audit_log_required": true,
    "local_demo_performs_writes": false
  },
  "copilot_studio": {
    "authoring_mode": "manual-upload",
    "status": "not_initialized",
    "operations": [
      "return_processing",
      "complaint_classification",
      "resolution_recommendation",
      "trend_analysis",
      "escalation_snapshot",
      "recovery_tiers",
      "resolution_execution_plan",
      "follow_up_plan",
      "recovery_performance",
      "executive_summary"
    ],
    "manual_knowledge_files": [
      "manual/knowledge/aibast_returns-complaints-synthetic-records.md",
      "manual/knowledge/aibast_returns-complaints-rules-and-safety.md"
    ],
    "manual_skill_count": 10,
    "required_connections": [
      "Approved read-only CRM case feed",
      "Approved read-only order and policy evidence",
      "Authorized resolution workflow"
    ],
    "publish_requires_confirmation": true,
    "plugin": "mcs-assistant@copilot-studio-plugin",
    "minimum_pac_version": "2.9.3",
    "validated_manual": {
      "display_name": "Returns and Complaints Manual",
      "bot_id": "a36481d8-2a7d-4ff8-a623-a782c3047043",
      "environment_name": "kodyv8",
      "environment_id": "ee67a404-325c-e726-a18a-886fe708ca0b",
      "model": "Sonnet46",
      "skills": 10,
      "knowledge_files": 2,
      "web_search_removed": true,
      "status": "Draft",
      "published": false,
      "preview_cases_passed": 10,
      "preview_cases_total": 10
    },
    "validated_pilot": {
      "display_name": "Returns Resolution Pilot",
      "schema_name": "aibast_ReturnsandComplaintsResolut",
      "bot_id": "c5c0c513-e4a1-43a5-9860-64bb6babb289",
      "environment_name": "kodyv8",
      "environment_id": "ee67a404-325c-e726-a18a-886fe708ca0b",
      "model": "Sonnet46",
      "skills": 10,
      "knowledge_files": 2,
      "changes_pushed": 7,
      "status": "Draft",
      "published": false,
      "preview_cases_passed": 10,
      "preview_cases_total": 10
    }
  },
  "smoke_test": {
    "prompt": "As Customer Service Agent, summarize the anonymous return review queue and the approval boundary.",
    "must_call": "ReturnsComplaintsResolutionAgent",
    "operation": "return_processing",
    "persona": "Customer Service Agent",
    "must_include": [
      "Draft Return Review Queue",
      "no return"
    ]
  },
  "safety_boundary": "The agent supports review only and never approves or processes a return, refund, credit, replacement, shipment, reservation, account change, or customer message.",
  "safety": {
    "mode": "decision-support-only",
    "prohibits": [
      "return approval",
      "refund",
      "credit",
      "replacement",
      "shipment",
      "reservation",
      "message sending"
    ]
  },
  "registry_url": "https://raw.githubusercontent.com/microsoft/aibast-agents-library/main/registry.json",
  "brainstem": {
    "health_url": "http://localhost:7071/health",
    "chat_url": "http://localhost:7071/chat",
    "ui_url": "http://localhost:7071",
    "installers": {
      "macos_linux": "https://microsoft.github.io/aibast-agents-library/install.sh",
      "windows_powershell": "https://microsoft.github.io/aibast-agents-library/install.ps1",
      "windows_cmd": "https://microsoft.github.io/aibast-agents-library/install.cmd"
    },
    "default_source_dir": "~/.brainstem/src/rapp_brainstem",
    "default_agents_dir": "~/.brainstem/src/rapp_brainstem/agents",
    "policy_clean_launcher_dir": "~/.copilot/bin"
  }
}