{
  "schema": "aibast-manual-build-evidence/1.0",
  "captured_at": "2026-10-07T11:48:19.012932Z",
  "solution": "@aibast-agents-library/returns-complaints-resolution",
  "status": "passed",
  "environment": {
    "name": "kodyv8",
    "id": "ee67a404-325c-e726-a18a-886fe708ca0b"
  },
  "manual_agent": {
    "display_name": "Returns and Complaints Manual",
    "bot_id": "a36481d8-2a7d-4ff8-a623-a782c3047043",
    "created": true
  },
  "target_model": "Claude Opus 5",
  "model_confirmed": true,
  "manual_components": {
    "global_instructions": {
      "expected": true,
      "confirmed": true
    },
    "web_search_removed": {
      "expected": true,
      "confirmed": true
    },
    "knowledge_files": {
      "expected": 2,
      "confirmed": 2
    },
    "skills": {
      "expected": 10,
      "confirmed": 10
    },
    "tools": {
      "expected": 0,
      "confirmed": 0
    }
  },
  "canonical_preview": [
    {
      "case_id": "RCR-01",
      "prompt": "As Customer Service Agent, summarize the anonymous return review evidence and approval boundary.",
      "must_include": [
        "Prepared for:** Customer Service Agent",
        "Draft Return Review Queue",
        "Synthetic size-mismatch case"
      ],
      "must_not_include": [],
      "expected_screenshot": "22-rcr-01.jpg",
      "passed": true
    },
    {
      "case_id": "RCR-02",
      "prompt": "As Customer Service Agent, classify this product concern without echoing personal information or sending a response.",
      "must_include": [
        "Draft Complaint Classification",
        "Product Quality",
        "no return, refund"
      ],
      "must_not_include": [],
      "expected_screenshot": "23-rcr-02.jpg",
      "passed": true
    },
    {
      "case_id": "RCR-03",
      "prompt": "As Customer Service Agent, draft a policy-grounded option and keep all actions behind authorization.",
      "must_include": [
        "Draft Resolution Options",
        "Option for authorized review",
        "no return"
      ],
      "must_not_include": [],
      "expected_screenshot": "24-rcr-03.jpg",
      "passed": true
    },
    {
      "case_id": "RCR-04",
      "prompt": "As Quality Team, summarize aggregate defect and return patterns without accusing any person.",
      "must_include": [
        "Prepared for:** Quality Team",
        "Synthetic Returns & Complaints Trend Analysis",
        "Key Insights"
      ],
      "must_not_include": [],
      "expected_screenshot": "25-rcr-04.jpg",
      "passed": true
    },
    {
      "case_id": "RCR-05",
      "prompt": "As Service Manager, I have an escalated customer complaint about a defective laptop and the customer is very upset; help me resolve it quickly.",
      "must_include": [
        "David Chen",
        "$18,400",
        "Churn Risk:** 87%"
      ],
      "must_not_include": [],
      "expected_screenshot": "26-rcr-05.jpg",
      "passed": true
    },
    {
      "case_id": "RCR-06",
      "prompt": "As Service Manager, show me resolution options that will keep this VIP customer satisfied.",
      "must_include": [
        "Premium Recovery",
        "$540",
        "34:1 ROI"
      ],
      "must_not_include": [],
      "expected_screenshot": "27-rcr-06.jpg",
      "passed": true
    },
    {
      "case_id": "RCR-07",
      "prompt": "As Service Manager, Tier 1 is approved; get it ready and prepare my talking points for the call.",
      "must_include": [
        "ready for authorized execution",
        "ProBook Elite Plus",
        "Talking Points"
      ],
      "must_not_include": [],
      "expected_screenshot": "28-rcr-07.jpg",
      "passed": true
    },
    {
      "case_id": "RCR-08",
      "prompt": "As Service Manager, the call went well and the customer accepted; what is our follow-up plan?",
      "must_include": [
        "Day 30",
        "delivery confirmation SMS",
        "Nothing has been scheduled"
      ],
      "must_not_include": [],
      "expected_screenshot": "29-rcr-08.jpg",
      "passed": true
    },
    {
      "case_id": "RCR-09",
      "prompt": "As Service Manager, show me the service recovery performance and financial impact.",
      "must_include": [
        "4.2 hours",
        "$127,000",
        "$4.67M"
      ],
      "must_not_include": [],
      "expected_screenshot": "30-rcr-09.jpg",
      "passed": true
    },
    {
      "case_id": "RCR-10",
      "prompt": "As Service Manager, create the executive summary and recap what we accomplished.",
      "must_include": [
        "Executive Summary",
        "87% churn risk",
        "Business Value"
      ],
      "must_not_include": [],
      "expected_screenshot": "31-rcr-10.jpg",
      "passed": true
    }
  ],
  "browserfilm": {
    "status": "captured",
    "manifest": "solutions/returns-complaints-resolution/screenshots/manual/browserfilm.json",
    "gif": "solutions/returns-complaints-resolution/screenshots/manual/manual-build-walkthrough.gif",
    "contact_sheet": "solutions/returns-complaints-resolution/screenshots/manual/manual-build-contact-sheet.jpg"
  },
  "publication_gate": {
    "required_state": "Draft",
    "published": false,
    "confirmation_screenshot": "32-confirm-draft.jpg"
  }
}