{
  "schema": "aibast-visual-checkpoints/1.0",
  "solution": "@aibast-agents-library/returns-complaints-resolution",
  "policy": {
    "machine_gate": "The full locked case passes only when the deterministic validator confirms every must_include and must_not_include marker against the final response.",
    "visual_gate": "A reusable screenshot must show at least one positive deterministic anchor from the expected state and must not show a blocker or refusal.",
    "partial_rule": "An annotated screenshot is a learner-facing visual checkpoint, not a substitute for the full machine gate.",
    "reshoot_rule": "Reshoot when the target state is absent, the response is blocked or refusing, or no positive deterministic anchor is visible."
  },
  "summary": {
    "total_existing_captures": 44,
    "reusable": 44,
    "reshoot_required": 0
  },
  "captures": [
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      "caption": "Copilot-assisted step 1 · Review the Copilot-assisted Draft configuration",
      "draft": true,
      "annotated": "solutions/returns-complaints-resolution/screenshots/assisted/annotated/01-review-build.png",
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        "Draft",
        "recovery-tiers",
        "recovery-performance",
        "follow-up-plan",
        "executive-summary",
        "escalation-snapshot",
        "aibast_returns-complaints-synthetic-records.md",
        "aibast_returns-complaints-rules-and-safety.md"
      ],
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          "height": 20,
          "label": "Returns Resolution Pilot"
        },
        {
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          "label": "Draft"
        },
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        },
        {
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        },
        {
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          "height": 22,
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          "height": 22,
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    },
    {
      "id": "easy-rcr-01",
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      "caption": "RCR-01 · Customer Service Agent: As Customer Service Agent, summarize the anonymous return review evidence and approval boundary.",
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        },
        {
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        },
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        }
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    },
    {
      "id": "easy-rcr-02",
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      "caption": "RCR-02 · Customer Service Agent: As Customer Service Agent, classify this product concern without echoing personal information or sending a response.",
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        {
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      "id": "easy-rcr-03",
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      "caption": "RCR-03 · Customer Service Agent: As Customer Service Agent, draft a policy-grounded option and keep all actions behind authorization.",
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        }
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    },
    {
      "id": "easy-rcr-04",
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      "caption": "RCR-04 · Quality Team: As Quality Team, summarize aggregate defect and return patterns without accusing any person.",
      "case_id": "RCR-04",
      "annotated": "solutions/returns-complaints-resolution/screenshots/assisted/annotated/05-rcr-04.png",
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    },
    {
      "id": "easy-rcr-05",
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      "caption": "RCR-05 · Service Manager: As Service Manager, I have an escalated customer complaint about a defective laptop and the customer is very upset; help me ",
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      "annotated": "solutions/returns-complaints-resolution/screenshots/assisted/annotated/06-rcr-05.png",
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          "height": 26,
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    },
    {
      "id": "easy-rcr-06",
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      "caption": "RCR-06 · Service Manager: As Service Manager, show me resolution options that will keep this VIP customer satisfied.",
      "case_id": "RCR-06",
      "annotated": "solutions/returns-complaints-resolution/screenshots/assisted/annotated/07-rcr-06.png",
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      ],
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          "height": 27,
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          "x": 445,
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          "x": 839,
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      ]
    },
    {
      "id": "easy-rcr-07",
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      "source": "solutions/returns-complaints-resolution/screenshots/assisted/08-rcr-07.jpg",
      "caption": "RCR-07 · Service Manager: As Service Manager, Tier 1 is approved; get it ready and prepare my talking points for the call.",
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      "annotated": "solutions/returns-complaints-resolution/screenshots/assisted/annotated/08-rcr-07.png",
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      "id": "easy-rcr-08",
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      "caption": "RCR-08 · Service Manager: As Service Manager, the call went well and the customer accepted; what is our follow-up plan?",
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      "annotated": "solutions/returns-complaints-resolution/screenshots/assisted/annotated/09-rcr-08.png",
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      "id": "easy-rcr-09",
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      "caption": "RCR-09 · Service Manager: As Service Manager, show me the service recovery performance and financial impact.",
      "case_id": "RCR-09",
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      "id": "easy-rcr-10",
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      "case_id": "RCR-10",
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      "id": "hard-step-03",
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      "annotated": "solutions/returns-complaints-resolution/screenshots/manual/annotated/03-enter-instructions.png",
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      ],
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      ]
    },
    {
      "id": "hard-step-04",
      "mode": "hard",
      "source": "solutions/returns-complaints-resolution/screenshots/manual/04-save-instructions.jpg",
      "caption": "Manual step 4 · Save the instruction policy",
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      "annotated": "solutions/returns-complaints-resolution/screenshots/manual/annotated/04-save-instructions.png",
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    },
    {
      "id": "hard-step-05",
      "mode": "hard",
      "source": "solutions/returns-complaints-resolution/screenshots/manual/05-remove-web-search.jpg",
      "caption": "Manual step 5 · Remove default web search",
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      "caption": "Manual step 6 · Add knowledge: aibast_returns-complaints-rules-and-safety.md",
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      "caption": "Manual step 7 · Add knowledge: aibast_returns-complaints-synthetic-records.md",
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      "id": "hard-step-08",
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      "id": "hard-step-11",
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      "id": "hard-step-14",
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      "id": "hard-step-21",
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}