{
  "schema": "aibast-canonical-transcripts/1.0",
  "captured_at": "2026-10-08T01:52:13.669807+00:00",
  "solution": "@aibast-agents-library/supplier-claim-engagement",
  "onepager": "62. Supplier Claim Engagement Agent one-pager.pptx",
  "brainstem_version": "0.6.16",
  "loaded_tools_after_capture": [
    "SupplierClaimEngagementAgent"
  ],
  "agent_sources": [
    {
      "path": "agents/@aibast-agents-library/retail_cpg_stacks/supplier_claim_engagement_stack/supplier_claim_engagement_agent.py",
      "sha256": "f4be20770c2bc9e239e911d8e0d914ed031e6b5330c6577c2ed4c9da02a8adf5"
    }
  ],
  "case_file": "tests/demo_cases/supplier-claim-engagement.json",
  "case_file_sha256": "22dea34555ec073e55714bb56a0ce96a75af3063ce20a73fe7884e8e065f20d9",
  "strict_isolation": true,
  "transcripts": [
    {
      "case_id": "SC-01",
      "persona": "Supplier Claims Coordinator",
      "onepager_promise": "Triages damage, shortage, quality, and pricing claims against supplier service terms",
      "prompt": "Show me our open supplier claims and what needs attention today.",
      "assistant_response": "Here's today's picture \u2014 4 open claims, $1,631.80 total:\n\n**Needs attention now:**\n- **CLM-5202** (Tailspin Freight, shortage, $345) \u2014 response deadline **breached by 2h**. Ready to draft an escalation brief if you want.\n- **CLM-5203** (Alpine Dairy, quality, $620.80, Critical) \u2014 **only 1 hour left** before it breaches. Worth a reminder nudge now.\n- **CLM-5201** (Northwind Packaging, damage, $591) \u2014 brand new, not yet sent. Ready to draft.\n\n**On track:**\n- **CLM-5204** (Litware Snacks, pricing, $75) \u2014 supplier already responded within window, just needs review.\n- **CLM-5205** \u2014 closed, $410 credit received. \u2705\n\nWant me to draft the escalation for CLM-5202, a reminder for CLM-5203, or the initial claim for CLM-5201?",
      "agent_logs": "[SupplierClaimEngagementAgent] **Supplier Claims Queue: Fabrikam Grocers, Apr 14, 2026 10:00**\n\n| Claim | Type | Supplier | Value | Severity | Status |\n|---|---|---|---|---|---|\n| CLM-5201 | Damage | Northwind Packaging | $591.00 | P2 - High | Ready to draft |\n| CLM-5202 | Shortage | Tailspin Freight | $345.00 | P3 - Medium | Sent, awaiting response |\n| CLM-5203 | Quality | Alpine Dairy Co-op | $620.80 | P1 - Critical | Sent, awaiting response |\n| CLM-5204 | Pricing | Litware Snacks | $75.00 | P4 - Low | Supplier responded |\n| CLM-5205 | Damage | Northwind Packaging | $410.00 | P2 - High | Closed - credit received |\n\n| Measure | Value |\n|---|---|\n| Open claims | 4 |\n| Open claim value | $1,631.80 |\n| Recovered this month | $410.00 |\n\n**Next step:** CLM-5201 is new and ready to draft; CLM-5202 is past its response window.\n\nSynthetic claims evidence only. This agent does not send a claim, contact a supplier, accept or reject a credit, escalate, or change a case; an authorized claims coordinator reviews every draft.\n\nSource: [Synthetic Fabrikam Grocers Claims Snapshot]\nAgents: SupplierClaimEngagementAgent\n[SupplierClaimEngagementAgent] **Supplier Response Deadlines: Apr 14, 2026 10:00**\n\n| Claim | Supplier | Window | Elapsed | Status |\n|---|---|---|---|---|\n| CLM-5201 | Northwind Packaging | 24 h | - | Not sent |\n| CLM-5202 | Tailspin Freight | 36 h | 38 h | Breached by 2 h |\n| CLM-5203 | Alpine Dairy Co-op | 8 h | 7 h | At risk (1 h left) |\n| CLM-5204 | Litware Snacks | 60 h | 43 h | Responded within window |\n\n**Breached:** CLM-5202  \n**At risk:** CLM-5203\n\n**Next step:** prepare the escalation brief for CLM-5202 and a reminder draft for CLM-5203.\n\nSynthetic claims evidence only. This agent does not send a claim, contact a supplier, accept or reject a credit, escalate, or change a case; an authorized claims coordinator reviews every draft.\n\nSource: [Synthetic Fabrikam Grocers Claims Snapshot]\nAgents: SupplierClaimEngagementAgent",
      "expected_agent": "SupplierClaimEngagementAgent",
      "must_include": [
        "Open claim value",
        "1,631.80",
        "CLM-5201"
      ],
      "model": "claude-sonnet-5",
      "requested_model": "claude-sonnet-5",
      "passed": true
    },
    {
      "case_id": "SC-02",
      "persona": "Supplier Claims Coordinator",
      "onepager_promise": "Triages damage, shortage, quality, and pricing claims against supplier service terms",
      "prompt": "Triage the new damage claim CLM-5201. Who is responsible and what are the terms?",
      "assistant_response": "Here's the triage on **CLM-5201**:\n\n- **Type:** Damage claim, Severity P2 (High)\n- **Responsible supplier:** Northwind Packaging (PO-77310, delivered Apr 10 to Distribution Center 2)\n- **Claim value:** $591.00\n- **Terms:** Supplier has a 24-hour response window, with a 5-business-day resolution window overall\n\nRouting goes through the supplier claims coordinator to Northwind's claims desk. Want me to pull the evidence pack next, or draft the supplier claim notice?",
      "agent_logs": "[SupplierClaimEngagementAgent] **Claim Triage: CLM-5201**\n\n| Detail | Value |\n|---|---|\n| Claim type | Damage |\n| Severity | P2 - High |\n| Responsible supplier | Northwind Packaging |\n| Purchase order | PO-77310 |\n| Received at | Distribution Center 2, delivered Apr 10, 2026 |\n| Claim value | $591.00 |\n| Supplier response window | 24 hours |\n| Resolution window | 5 business days |\n| Routing | Supplier claims coordinator, then Northwind Packaging claims desk |\n\n**Next step:** check the evidence pack, then draft the supplier claim notice.\n\nSynthetic claims evidence only. This agent does not send a claim, contact a supplier, accept or reject a credit, escalate, or change a case; an authorized claims coordinator reviews every draft.\n\nSource: [Synthetic Fabrikam Grocers Claims Snapshot]\nAgents: SupplierClaimEngagementAgent",
      "expected_agent": "SupplierClaimEngagementAgent",
      "must_include": [
        "P2 - High",
        "Northwind Packaging",
        "24 hours"
      ],
      "model": "claude-sonnet-5",
      "requested_model": "claude-sonnet-5",
      "passed": true
    },
    {
      "case_id": "SC-03",
      "persona": "Receiving Supervisor",
      "onepager_promise": "Assembles evidence packs and drafts supplier claim notices for coordinator approval",
      "prompt": "Is the evidence for CLM-5201 complete, and what is the claim worth?",
      "assistant_response": "CLM-5201's evidence is **complete** \u2014 3 damage photos, receiving inspection report (RIR-4471), and a signed delivery note with exception (DN-90318) are all on file.\n\nThe claim is worth **$591.00** total (18 units sparkling water + 6 cases of pasta sauce), owed by Northwind Packaging.",
      "agent_logs": "[SupplierClaimEngagementAgent] **Evidence Pack: CLM-5201 (Damage, Northwind Packaging)**\n\n| Required Evidence | On File |\n|---|---|\n| Damage photos (2 or more) | 3 photos |\n| Receiving inspection report | RIR-4471 |\n| Delivery note signed with exception | DN-90318 |\n\n**Evidence status:** Complete\n\n| Affected Item | Units | Unit Cost | Line Value |\n|---|---|---|---|\n| Sparkling water 12-pack | 18 | $21.50 | $387.00 |\n| Pasta sauce glass jars, case of 12 | 6 | $34.00 | $204.00 |\n| **Total claim value** | | | **$591.00** |\n\nSynthetic claims evidence only. This agent does not send a claim, contact a supplier, accept or reject a credit, escalate, or change a case; an authorized claims coordinator reviews every draft.\n\nSource: [Synthetic Fabrikam Grocers Claims Snapshot]\nAgents: SupplierClaimEngagementAgent",
      "expected_agent": "SupplierClaimEngagementAgent",
      "must_include": [
        "Evidence status",
        "RIR-4471",
        "591.00"
      ],
      "model": "claude-sonnet-5",
      "requested_model": "claude-sonnet-5",
      "passed": true
    },
    {
      "case_id": "SC-04",
      "persona": "Supplier Claims Coordinator",
      "onepager_promise": "Assembles evidence packs and drafts supplier claim notices for coordinator approval",
      "prompt": "Draft the claim notice to the supplier for CLM-5201, but don't send it.",
      "assistant_response": "Here's the draft claim notice for **CLM-5201** (Damage, P2 - High) \u2014 ready for your review:\n\n| Field | Value |\n|---|---|\n| Supplier | Northwind Packaging |\n| PO | PO-77310 (delivered Apr 10, 2026) |\n| Claim value | $591.00 |\n| Evidence | 3 photos, RIR-4471, DN-90318 |\n| Response due if sent | Apr 15, 10:00 (24h) |\n| Resolution due | Apr 21, 2026 |\n\n**Message:** \"Fabrikam Grocers is filing a damage claim on PO-77310. Affected items: 18x Sparkling water 12-pack ($387.00); 6x Pasta sauce glass jars, case of 12 ($204.00). Total $591.00. Evidence pack attached. Please respond within 24 hours with a credit or replacement proposal.\"\n\nThis is only a draft \u2014 nothing has been sent, and no response clock has started. Let me know if you want changes or if you're ready to send it through your own channels.",
      "agent_logs": "[SupplierClaimEngagementAgent] **Supplier Claim Notice - Draft, Not Sent**\n\n| Field | Value |\n|---|---|\n| To | Northwind Packaging claims desk (synthetic) |\n| Claim | CLM-5201 - Damage, P2 - High |\n| Purchase order | PO-77310 delivered Apr 10, 2026 |\n| Claim value | $591.00 |\n| Evidence attached | 3 photos, RIR-4471, DN-90318 |\n| Response due if sent now | Apr 15, 2026 10:00 (24 h) |\n| Resolution due if sent now | Apr 21, 2026 (5 business days) |\n\n**Message draft:** \"Fabrikam Grocers is filing a damage claim on PO-77310. Affected items: 18 x Sparkling water 12-pack ($387.00); 6 x Pasta sauce glass jars, case of 12 ($204.00). Total $591.00. The evidence pack is attached. Please respond within 24 hours with a credit or replacement proposal.\"\n\nStatus: Draft for coordinator review. Nothing was sent and no deadline clock was started.\n\nSynthetic claims evidence only. This agent does not send a claim, contact a supplier, accept or reject a credit, escalate, or change a case; an authorized claims coordinator reviews every draft.\n\nSource: [Synthetic Fabrikam Grocers Claims Snapshot]\nAgents: SupplierClaimEngagementAgent",
      "expected_agent": "SupplierClaimEngagementAgent",
      "must_include": [
        "Draft, Not Sent",
        "Apr 15, 2026 10:00",
        "Nothing was sent"
      ],
      "model": "claude-sonnet-5",
      "requested_model": "claude-sonnet-5",
      "passed": true
    },
    {
      "case_id": "SC-05",
      "persona": "Claims Team Lead",
      "onepager_promise": "Tracks supplier response windows and drafts escalations before recoverable value is lost",
      "prompt": "Which supplier claims are at risk of missing their response deadline?",
      "assistant_response": "Here's the risk picture as of this morning's snapshot:\n\n- **CLM-5202 (Tailspin Freight)** \u2014 already **breached**, 2 hours past its 36h window\n- **CLM-5203 (Alpine Dairy Co-op)** \u2014 **at risk**, only 1 hour left in its 8h window\n- CLM-5201 \u2014 not yet sent, no clock running\n- CLM-5204 \u2014 responded on time, no issue\n\nWant me to pull the escalation brief for CLM-5202 and draft a reminder for CLM-5203?",
      "agent_logs": "[SupplierClaimEngagementAgent] **Supplier Response Deadlines: Apr 14, 2026 10:00**\n\n| Claim | Supplier | Window | Elapsed | Status |\n|---|---|---|---|---|\n| CLM-5201 | Northwind Packaging | 24 h | - | Not sent |\n| CLM-5202 | Tailspin Freight | 36 h | 38 h | Breached by 2 h |\n| CLM-5203 | Alpine Dairy Co-op | 8 h | 7 h | At risk (1 h left) |\n| CLM-5204 | Litware Snacks | 60 h | 43 h | Responded within window |\n\n**Breached:** CLM-5202  \n**At risk:** CLM-5203\n\n**Next step:** prepare the escalation brief for CLM-5202 and a reminder draft for CLM-5203.\n\nSynthetic claims evidence only. This agent does not send a claim, contact a supplier, accept or reject a credit, escalate, or change a case; an authorized claims coordinator reviews every draft.\n\nSource: [Synthetic Fabrikam Grocers Claims Snapshot]\nAgents: SupplierClaimEngagementAgent",
      "expected_agent": "SupplierClaimEngagementAgent",
      "must_include": [
        "Breached by 2 h",
        "CLM-5203",
        "At risk"
      ],
      "model": "claude-sonnet-5",
      "requested_model": "claude-sonnet-5",
      "passed": true
    },
    {
      "case_id": "SC-06",
      "persona": "Supplier Claims Coordinator",
      "onepager_promise": "Evaluates supplier responses against the claim to surface unrecovered value",
      "prompt": "Litware Snacks replied on CLM-5204. What did they offer, and what's the gap?",
      "assistant_response": "Litware Snacks partially accepted CLM-5204 (pricing dispute, $75 claimed on 50 units):\n\n- **Offered:** $45.00 credit for 30 units \u2014 their reason: those 20 disputed units shipped before the new price list took effect.\n- **Gap:** $30.00 (20 units) unrecovered.\n\nNext step: pull ship dates for the disputed 20 units and compare against the Jan 5, 2026 price list to verify their claim before deciding whether to accept the $45 or counter for the full $75. Want me to pull the evidence pack for that comparison?",
      "agent_logs": "[SupplierClaimEngagementAgent] **Supplier Response: CLM-5204 (Litware Snacks)**\n\n| Detail | Value |\n|---|---|\n| Received | Apr 13, 2026 09:00 (43 h, within the 60 h window) |\n| Position | Partial acceptance |\n| Supplier reason | Supplier says 20 cases shipped before the new price list took effect |\n| Claimed | $75.00 (50 units) |\n| Credit offered | $45.00 (30 units) |\n| Unrecovered gap | $30.00 (20 units) |\n\n**Suggested next step:** ask the supplier for ship dates on the disputed units and compare them with the agreed price list on file (Price list effective Jan 5, 2026). A coordinator decides whether to accept the $45.00 credit or counter for the $30.00 gap.\n\nNo credit was accepted or rejected.\n\nSynthetic claims evidence only. This agent does not send a claim, contact a supplier, accept or reject a credit, escalate, or change a case; an authorized claims coordinator reviews every draft.\n\nSource: [Synthetic Fabrikam Grocers Claims Snapshot]\nAgents: SupplierClaimEngagementAgent\n[SupplierClaimEngagementAgent] **Claim Triage: CLM-5204**\n\n| Detail | Value |\n|---|---|\n| Claim type | Pricing |\n| Severity | P4 - Low |\n| Responsible supplier | Litware Snacks |\n| Purchase order | PO-77251 |\n| Received at | All stores, delivered Apr 6, 2026 |\n| Claim value | $75.00 |\n| Supplier response window | 60 hours |\n| Resolution window | 10 business days |\n| Routing | Supplier claims coordinator, then Litware Snacks claims desk |\n\n**Next step:** check the evidence pack, then draft the supplier claim notice.\n\nSynthetic claims evidence only. This agent does not send a claim, contact a supplier, accept or reject a credit, escalate, or change a case; an authorized claims coordinator reviews every draft.\n\nSource: [Synthetic Fabrikam Grocers Claims Snapshot]\nAgents: SupplierClaimEngagementAgent",
      "expected_agent": "SupplierClaimEngagementAgent",
      "must_include": [
        "Partial acceptance",
        "45.00",
        "Unrecovered gap"
      ],
      "model": "claude-sonnet-5",
      "requested_model": "claude-sonnet-5",
      "passed": true
    },
    {
      "case_id": "SC-07",
      "persona": "Claims Team Lead",
      "onepager_promise": "Tracks supplier response windows and drafts escalations before recoverable value is lost",
      "prompt": "Prepare an escalation for the overdue shortage claim CLM-5202.",
      "assistant_response": "**CLM-5202 Escalation Brief (draft, not sent)**\n\n- **Claim:** Shortage, Priority Medium \u2014 Tailspin Freight\n- **Value:** $345.00\n- **Window:** 36h, elapsed 38h \u2192 **breached by 2 hours**\n- **Escalate to:** Category manager, pantry and beverages\n\n**Draft message:**\n\"CLM-5202 with Tailspin Freight ($345.00) has had no response for 38 hours against a 36-hour window. Please raise it with the supplier's account contact and confirm a response date.\"\n\nNote: CLM-5203 (Alpine Dairy) is also at risk \u2014 only 1 hour left on its 8-hour window, if you want a reminder drafted for that one too.\n\nThis is a draft only \u2014 a coordinator needs to review and send it.",
      "agent_logs": "[SupplierClaimEngagementAgent] **Supplier Response Deadlines: Apr 14, 2026 10:00**\n\n| Claim | Supplier | Window | Elapsed | Status |\n|---|---|---|---|---|\n| CLM-5201 | Northwind Packaging | 24 h | - | Not sent |\n| CLM-5202 | Tailspin Freight | 36 h | 38 h | Breached by 2 h |\n| CLM-5203 | Alpine Dairy Co-op | 8 h | 7 h | At risk (1 h left) |\n| CLM-5204 | Litware Snacks | 60 h | 43 h | Responded within window |\n\n**Breached:** CLM-5202  \n**At risk:** CLM-5203\n\n**Next step:** prepare the escalation brief for CLM-5202 and a reminder draft for CLM-5203.\n\nSynthetic claims evidence only. This agent does not send a claim, contact a supplier, accept or reject a credit, escalate, or change a case; an authorized claims coordinator reviews every draft.\n\nSource: [Synthetic Fabrikam Grocers Claims Snapshot]\nAgents: SupplierClaimEngagementAgent\n[SupplierClaimEngagementAgent] **Escalation Brief - Draft, Not Sent**\n\n| Field | Value |\n|---|---|\n| Claim | CLM-5202 - Shortage, P3 - Medium |\n| Supplier | Tailspin Freight |\n| Claim value | $345.00 |\n| Response window | 36 h |\n| Elapsed without response | 38 h (Breached by 2 h) |\n| Escalate to | Category manager, pantry and beverages |\n\n**Draft:** \"CLM-5202 with Tailspin Freight ($345.00) has had no response for 38 hours against a 36-hour window. Please raise it with the supplier's account contact and confirm a response date.\"\n\nStatus: Draft for coordinator approval. No escalation or message was sent.\n\nSynthetic claims evidence only. This agent does not send a claim, contact a supplier, accept or reject a credit, escalate, or change a case; an authorized claims coordinator reviews every draft.\n\nSource: [Synthetic Fabrikam Grocers Claims Snapshot]\nAgents: SupplierClaimEngagementAgent",
      "expected_agent": "SupplierClaimEngagementAgent",
      "must_include": [
        "Escalation Brief",
        "38 h",
        "No escalation or message was sent"
      ],
      "model": "claude-sonnet-5",
      "requested_model": "claude-sonnet-5",
      "passed": true
    }
  ]
}