{
  "schema": "aibast-visual-checkpoints/1.0",
  "solution": "@aibast-agents-library/utility-billing-assistance",
  "policy": {
    "machine_gate": "The full locked case passes only when the deterministic validator confirms every must_include and must_not_include marker against the final response.",
    "visual_gate": "A reusable screenshot must show at least one positive deterministic anchor from the expected state and must not show a blocker or refusal.",
    "partial_rule": "An annotated screenshot is a learner-facing visual checkpoint, not a substitute for the full machine gate.",
    "reshoot_rule": "Reshoot when the target state is absent, the response is blocked or refusing, or no positive deterministic anchor is visible."
  },
  "summary": {
    "total_existing_captures": 41,
    "reusable": 41,
    "reshoot_required": 0
  },
  "captures": [
    {
      "id": "easy-review-build",
      "mode": "easy",
      "source": "solutions/utility-billing-assistance/screenshots/assisted/01-review-build.jpg",
      "caption": "Copilot-assisted step 1 · Review the Copilot-assisted Draft configuration",
      "draft": true,
      "annotated": "solutions/utility-billing-assistance/screenshots/assisted/annotated/01-review-build.png",
      "status": "reusable",
      "visible_anchors": [
        "Utility Billing Pilot",
        "Draft",
        "utility-billing-assistance-resolution-summary",
        "utility-billing-assistance-repair-assistance",
        "utility-billing-assistance-application-packet",
        "utility-billing-assistance-leak-adjustment",
        "utility-billing-assistance-income-screen",
        "utility-billing-assistance-rules-and-controls.md",
        "utility-billing-assistance-synthetic-records.md"
      ],
      "boxes": [
        {
          "x": 84,
          "y": 20,
          "width": 141,
          "height": 24,
          "label": "Utility Billing Pilot"
        },
        {
          "x": 236,
          "y": 22,
          "width": 39,
          "height": 17,
          "label": "Draft"
        },
        {
          "x": 1057,
          "y": 197,
          "width": 286,
          "height": 22,
          "label": "utility-billing-assistance-resolution-summary"
        },
        {
          "x": 1057,
          "y": 237,
          "width": 265,
          "height": 22,
          "label": "utility-billing-assistance-repair-assistance"
        },
        {
          "x": 1057,
          "y": 277,
          "width": 276,
          "height": 22,
          "label": "utility-billing-assistance-application-packet"
        },
        {
          "x": 1057,
          "y": 317,
          "width": 262,
          "height": 22,
          "label": "utility-billing-assistance-leak-adjustment"
        },
        {
          "x": 1057,
          "y": 357,
          "width": 252,
          "height": 22,
          "label": "utility-billing-assistance-income-screen"
        },
        {
          "x": 1057,
          "y": 525,
          "width": 298,
          "height": 22,
          "label": "utility-billing-assistance-rules-and-controls.md"
        },
        {
          "x": 1057,
          "y": 565,
          "width": 292,
          "height": 22,
          "label": "utility-billing-assistance-synthetic-records.md"
        }
      ]
    },
    {
      "id": "easy-utility_billing_assistance-01",
      "mode": "easy",
      "source": "solutions/utility-billing-assistance/screenshots/assisted/02-utility_billing_assistance-01.jpg",
      "caption": "UTILITY_BILLING_ASSISTANCE-01 · Customer Service Representative: Explain ACCT-90003 balances without changing the account.",
      "case_id": "UTILITY_BILLING_ASSISTANCE-01",
      "annotated": "solutions/utility-billing-assistance/screenshots/assisted/annotated/02-utility_billing_assistance-01.png",
      "status": "reusable",
      "visible_anchors": [
        "ACCT-90003",
        "$489.20",
        "No balance"
      ],
      "boxes": [
        {
          "x": 578,
          "y": 418,
          "width": 101,
          "height": 20,
          "label": "ACCT-90003"
        },
        {
          "x": 466,
          "y": 1027,
          "width": 66,
          "height": 22,
          "label": "$489.20"
        },
        {
          "x": 306,
          "y": 2260,
          "width": 591,
          "height": 23,
          "label": "No balance"
        }
      ]
    },
    {
      "id": "easy-utility_billing_assistance-02",
      "mode": "easy",
      "source": "solutions/utility-billing-assistance/screenshots/assisted/03-utility_billing_assistance-02.jpg",
      "caption": "UTILITY_BILLING_ASSISTANCE-02 · Billing Specialist: Does ACCT-90003 show a possible leak and what draft adjustment evidence is needed?",
      "case_id": "UTILITY_BILLING_ASSISTANCE-02",
      "annotated": "solutions/utility-billing-assistance/screenshots/assisted/annotated/03-utility_billing_assistance-02.png",
      "status": "reusable",
      "visible_anchors": [
        "REVIEW POSSIBLE LEAK",
        "Draft policy estimate",
        "not a leak diagnosis"
      ],
      "boxes": [
        {
          "x": 568,
          "y": 1007,
          "width": 182,
          "height": 20,
          "label": "REVIEW POSSIBLE LEAK"
        },
        {
          "x": 306,
          "y": 1503,
          "width": 166,
          "height": 24,
          "label": "Draft policy estimate"
        },
        {
          "x": 353,
          "y": 1530,
          "width": 157,
          "height": 24,
          "label": "not a leak diagnosis"
        }
      ]
    },
    {
      "id": "easy-utility_billing_assistance-03",
      "mode": "easy",
      "source": "solutions/utility-billing-assistance/screenshots/assisted/04-utility_billing_assistance-03.jpg",
      "caption": "UTILITY_BILLING_ASSISTANCE-03 · Revenue Services Supervisor: Show ACCT-90003 payment-plan options, but do not set one up.",
      "case_id": "UTILITY_BILLING_ASSISTANCE-03",
      "annotated": "solutions/utility-billing-assistance/screenshots/assisted/annotated/04-utility_billing_assistance-03.png",
      "status": "reusable",
      "visible_anchors": [
        "12 months",
        "No payment arrangement was created"
      ],
      "boxes": [
        {
          "x": 298,
          "y": 748,
          "width": 84,
          "height": 20,
          "label": "12 months"
        },
        {
          "x": 306,
          "y": 1246,
          "width": 230,
          "height": 23,
          "label": "No payment arrangement was created"
        }
      ]
    },
    {
      "id": "easy-utility_billing_assistance-04",
      "mode": "easy",
      "source": "solutions/utility-billing-assistance/screenshots/assisted/05-utility_billing_assistance-04.jpg",
      "caption": "UTILITY_BILLING_ASSISTANCE-04 · Assistance Coordinator: What assistance programs could help the Maple Drive resident on a fixed income, and do they qu",
      "case_id": "UTILITY_BILLING_ASSISTANCE-04",
      "annotated": "solutions/utility-billing-assistance/screenshots/assisted/annotated/05-utility_billing_assistance-04.png",
      "status": "reusable",
      "visible_anchors": [
        "POTENTIALLY ELIGIBLE",
        "enrollment",
        "No eligibility determination"
      ],
      "boxes": [
        {
          "x": 745,
          "y": 807,
          "width": 215,
          "height": 23,
          "label": "POTENTIALLY ELIGIBLE"
        },
        {
          "x": 469,
          "y": 1623,
          "width": 87,
          "height": 21,
          "label": "enrollment"
        },
        {
          "x": 421,
          "y": 1725,
          "width": 206,
          "height": 24,
          "label": "No eligibility determination"
        }
      ]
    },
    {
      "id": "easy-utility_billing_assistance-05",
      "mode": "easy",
      "source": "solutions/utility-billing-assistance/screenshots/assisted/06-utility_billing_assistance-05.jpg",
      "caption": "UTILITY_BILLING_ASSISTANCE-05 · Leak Adjustment Analyst: Does the Maple Drive household qualify for a leak credit, and how much would it be?",
      "case_id": "UTILITY_BILLING_ASSISTANCE-05",
      "annotated": "solutions/utility-billing-assistance/screenshots/assisted/annotated/06-utility_billing_assistance-05.png",
      "status": "reusable",
      "visible_anchors": [
        "$97.80",
        "Municipal Code 18.42"
      ],
      "boxes": [
        {
          "x": 531,
          "y": 461,
          "width": 59,
          "height": 22,
          "label": "$97.80"
        },
        {
          "x": 432,
          "y": 518,
          "width": 165,
          "height": 24,
          "label": "Municipal Code 18.42"
        }
      ],
      "full_case_not_visibly_proven": [
        "No bill was adjusted not legible in the frame; the deterministic machine gate remains authoritative."
      ]
    },
    {
      "id": "easy-utility_billing_assistance-06",
      "mode": "easy",
      "source": "solutions/utility-billing-assistance/screenshots/assisted/07-utility_billing_assistance-06.jpg",
      "caption": "UTILITY_BILLING_ASSISTANCE-06 · Enrollment Specialist: Get the payment plan and the water-assistance application ready for the Maple Drive resident. W",
      "case_id": "UTILITY_BILLING_ASSISTANCE-06",
      "annotated": "solutions/utility-billing-assistance/screenshots/assisted/annotated/07-utility_billing_assistance-06.png",
      "status": "reusable",
      "visible_anchors": [
        "$14.45",
        "Proof of income",
        "14-day response deadline"
      ],
      "boxes": [
        {
          "x": 398,
          "y": 527,
          "width": 112,
          "height": 22,
          "label": "$14.45"
        },
        {
          "x": 418,
          "y": 695,
          "width": 127,
          "height": 21,
          "label": "Proof of income"
        },
        {
          "x": 660,
          "y": 969,
          "width": 198,
          "height": 24,
          "label": "14-day response deadline"
        }
      ]
    },
    {
      "id": "easy-utility_billing_assistance-07",
      "mode": "easy",
      "source": "solutions/utility-billing-assistance/screenshots/assisted/08-utility_billing_assistance-07.jpg",
      "caption": "UTILITY_BILLING_ASSISTANCE-07 · Water Conservation Coordinator: Can we help the Maple Drive resident fix the leak at no cost?",
      "case_id": "UTILITY_BILLING_ASSISTANCE-07",
      "annotated": "solutions/utility-billing-assistance/screenshots/assisted/annotated/08-utility_billing_assistance-07.png",
      "status": "reusable",
      "visible_anchors": [
        "Water Conservation Assistance Program",
        "Toilet flapper",
        "not booked"
      ],
      "boxes": [
        {
          "x": 285,
          "y": 428,
          "width": 453,
          "height": 31,
          "label": "Water Conservation Assistance Program"
        },
        {
          "x": 298,
          "y": 618,
          "width": 108,
          "height": 24,
          "label": "Toilet flapper"
        },
        {
          "x": 330,
          "y": 920,
          "width": 97,
          "height": 21,
          "label": "not booked"
        }
      ]
    },
    {
      "id": "easy-utility_billing_assistance-08",
      "mode": "easy",
      "source": "solutions/utility-billing-assistance/screenshots/assisted/09-utility_billing_assistance-08.jpg",
      "caption": "UTILITY_BILLING_ASSISTANCE-08 · Customer Resolution Manager: Pull everything together for the Maple Drive resident so we can send it and close out the",
      "case_id": "UTILITY_BILLING_ASSISTANCE-08",
      "annotated": "solutions/utility-billing-assistance/screenshots/assisted/annotated/09-utility_billing_assistance-08.png",
      "status": "reusable",
      "visible_anchors": [
        "Complete Assistance Package (Draft)",
        "$447.80"
      ],
      "boxes": [
        {
          "x": 286,
          "y": 455,
          "width": 199,
          "height": 28,
          "label": "Complete Assistance Package (Draft)"
        },
        {
          "x": 697,
          "y": 1141,
          "width": 69,
          "height": 23,
          "label": "$447.80"
        }
      ],
      "full_case_not_visibly_proven": [
        "nothing was sent not legible in the frame; the deterministic machine gate remains authoritative."
      ]
    },
    {
      "id": "easy-utility_billing_assistance-09",
      "mode": "easy",
      "source": "solutions/utility-billing-assistance/screenshots/assisted/10-utility_billing_assistance-09.jpg",
      "caption": "UTILITY_BILLING_ASSISTANCE-09 · Eligibility Screener: Screen a two-person household earning 25000 with a 70-year-old applicant.",
      "case_id": "UTILITY_BILLING_ASSISTANCE-09",
      "annotated": "solutions/utility-billing-assistance/screenshots/assisted/annotated/10-utility_billing_assistance-09.png",
      "status": "reusable",
      "visible_anchors": [
        "POTENTIALLY ELIGIBLE",
        "enrollment",
        "No eligibility determination"
      ],
      "boxes": [
        {
          "x": 795,
          "y": 1054,
          "width": 175,
          "height": 20,
          "label": "POTENTIALLY ELIGIBLE"
        },
        {
          "x": 286,
          "y": 1344,
          "width": 90,
          "height": 23,
          "label": "enrollment"
        },
        {
          "x": 418,
          "y": 1391,
          "width": 206,
          "height": 24,
          "label": "No eligibility determination"
        }
      ]
    },
    {
      "id": "easy-confirm-draft",
      "mode": "easy",
      "source": "solutions/utility-billing-assistance/screenshots/assisted/11-confirm-draft.jpg",
      "caption": "Copilot-assisted step 11 · Confirm Draft and stop before publish",
      "draft": true,
      "annotated": "solutions/utility-billing-assistance/screenshots/assisted/annotated/11-confirm-draft.png",
      "status": "reusable",
      "visible_anchors": [
        "Utility Billing Pilot"
      ],
      "boxes": [
        {
          "x": 140,
          "y": 154,
          "width": 136,
          "height": 24,
          "label": "Utility Billing Pilot"
        }
      ]
    },
    {
      "id": "hard-step-01",
      "mode": "hard",
      "source": "solutions/utility-billing-assistance/screenshots/manual/01-create-blank-agent.jpg",
      "caption": "Manual step 1 · Create a blank Copilot Studio agent",
      "step": 1,
      "annotated": "solutions/utility-billing-assistance/screenshots/manual/annotated/01-create-blank-agent.png",
      "status": "reusable",
      "visible_anchors": [
        "Untitled Agent"
      ],
      "boxes": [
        {
          "x": 84,
          "y": 20,
          "width": 118,
          "height": 24,
          "label": "Untitled Agent"
        }
      ]
    },
    {
      "id": "hard-step-02",
      "mode": "hard",
      "source": "solutions/utility-billing-assistance/screenshots/manual/02-name-agent.jpg",
      "caption": "Manual step 2 · Name Utility Billing Manual",
      "step": 2,
      "annotated": "solutions/utility-billing-assistance/screenshots/manual/annotated/02-name-agent.png",
      "status": "reusable",
      "visible_anchors": [
        "Utility Billing Manual"
      ],
      "boxes": [
        {
          "x": 84,
          "y": 20,
          "width": 162,
          "height": 24,
          "label": "Utility Billing Manual"
        }
      ]
    },
    {
      "id": "hard-step-03",
      "mode": "hard",
      "source": "solutions/utility-billing-assistance/screenshots/manual/03-enter-instructions.jpg",
      "caption": "Manual step 3 · Enter the reviewed global instructions",
      "step": 3,
      "annotated": "solutions/utility-billing-assistance/screenshots/manual/annotated/03-enter-instructions.png",
      "status": "reusable",
      "visible_anchors": [
        "Utility Billing and Assistance Agent — Manual Gl"
      ],
      "boxes": [
        {
          "x": 119,
          "y": 126,
          "width": 289,
          "height": 44,
          "label": "Utility Billing and Assistance Agent — Manual Gl"
        }
      ]
    },
    {
      "id": "hard-step-04",
      "mode": "hard",
      "source": "solutions/utility-billing-assistance/screenshots/manual/04-save-instructions.jpg",
      "caption": "Manual step 4 · Save the instruction policy",
      "step": 4,
      "annotated": "solutions/utility-billing-assistance/screenshots/manual/annotated/04-save-instructions.png",
      "status": "reusable",
      "visible_anchors": [
        "Draft"
      ],
      "boxes": [
        {
          "x": 257,
          "y": 66,
          "width": 39,
          "height": 17,
          "label": "Draft"
        }
      ]
    },
    {
      "id": "hard-step-05",
      "mode": "hard",
      "source": "solutions/utility-billing-assistance/screenshots/manual/05-remove-web-search.jpg",
      "caption": "Manual step 5 · Remove default web search",
      "step": 5,
      "annotated": "solutions/utility-billing-assistance/screenshots/manual/annotated/05-remove-web-search.png",
      "status": "reusable",
      "visible_anchors": [
        "Provide trusted context to guide decisions"
      ],
      "boxes": [
        {
          "x": 1023,
          "y": 287,
          "width": 234,
          "height": 20,
          "label": "Provide trusted context to guide decisions"
        }
      ]
    },
    {
      "id": "hard-step-06",
      "mode": "hard",
      "source": "solutions/utility-billing-assistance/screenshots/manual/06-add-utility-billing-assistance-rules-and-controls.jpg",
      "caption": "Manual step 6 · Add knowledge: utility-billing-assistance-rules-and-controls.md",
      "step": 6,
      "annotated": "solutions/utility-billing-assistance/screenshots/manual/annotated/06-add-utility-billing-assistance-rules-and-controls.png",
      "status": "reusable",
      "visible_anchors": [
        "utility-billing-assistance-rules-and-controls.md"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 321,
          "width": 298,
          "height": 22,
          "label": "utility-billing-assistance-rules-and-controls.md"
        }
      ]
    },
    {
      "id": "hard-step-07",
      "mode": "hard",
      "source": "solutions/utility-billing-assistance/screenshots/manual/07-add-utility-billing-assistance-synthetic-records.jpg",
      "caption": "Manual step 7 · Add knowledge: utility-billing-assistance-synthetic-records.md",
      "step": 7,
      "annotated": "solutions/utility-billing-assistance/screenshots/manual/annotated/07-add-utility-billing-assistance-synthetic-records.png",
      "status": "reusable",
      "visible_anchors": [
        "utility-billing-assistance-synthetic-records.md"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 321,
          "width": 292,
          "height": 22,
          "label": "utility-billing-assistance-synthetic-records.md"
        }
      ]
    },
    {
      "id": "hard-step-08",
      "mode": "hard",
      "source": "solutions/utility-billing-assistance/screenshots/manual/08-add-aibast-application-packet-06.jpg",
      "caption": "Manual step 8 · Add skill: aibast_application-packet_06",
      "step": 8,
      "annotated": "solutions/utility-billing-assistance/screenshots/manual/annotated/08-add-aibast-application-packet-06.png",
      "status": "reusable",
      "visible_anchors": [
        "utility-billing-assistance-application-packet"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 197,
          "width": 276,
          "height": 22,
          "label": "utility-billing-assistance-application-packet"
        }
      ]
    },
    {
      "id": "hard-step-09",
      "mode": "hard",
      "source": "solutions/utility-billing-assistance/screenshots/manual/09-add-aibast-assistance-programs-04.jpg",
      "caption": "Manual step 9 · Add skill: aibast_assistance-programs_04",
      "step": 9,
      "annotated": "solutions/utility-billing-assistance/screenshots/manual/annotated/09-add-aibast-assistance-programs-04.png",
      "status": "reusable",
      "visible_anchors": [
        "utility-billing-assistance-assistance-programs"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 197,
          "width": 289,
          "height": 22,
          "label": "utility-billing-assistance-assistance-programs"
        }
      ]
    },
    {
      "id": "hard-step-10",
      "mode": "hard",
      "source": "solutions/utility-billing-assistance/screenshots/manual/10-add-aibast-billing-inquiry-01.jpg",
      "caption": "Manual step 10 · Add skill: aibast_billing-inquiry_01",
      "step": 10,
      "annotated": "solutions/utility-billing-assistance/screenshots/manual/annotated/10-add-aibast-billing-inquiry-01.png",
      "status": "reusable",
      "visible_anchors": [
        "utility-billing-assistance-billing-inquiry"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 197,
          "width": 248,
          "height": 22,
          "label": "utility-billing-assistance-billing-inquiry"
        }
      ]
    },
    {
      "id": "hard-step-11",
      "mode": "hard",
      "source": "solutions/utility-billing-assistance/screenshots/manual/11-add-aibast-income-screen-09.jpg",
      "caption": "Manual step 11 · Add skill: aibast_income-screen_09",
      "step": 11,
      "annotated": "solutions/utility-billing-assistance/screenshots/manual/annotated/11-add-aibast-income-screen-09.png",
      "status": "reusable",
      "visible_anchors": [
        "utility-billing-assistance-income-screen"
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      "boxes": [
        {
          "x": 1057,
          "y": 197,
          "width": 252,
          "height": 22,
          "label": "utility-billing-assistance-income-screen"
        }
      ]
    },
    {
      "id": "hard-step-12",
      "mode": "hard",
      "source": "solutions/utility-billing-assistance/screenshots/manual/12-add-aibast-leak-adjustment-05.jpg",
      "caption": "Manual step 12 · Add skill: aibast_leak-adjustment_05",
      "step": 12,
      "annotated": "solutions/utility-billing-assistance/screenshots/manual/annotated/12-add-aibast-leak-adjustment-05.png",
      "status": "reusable",
      "visible_anchors": [
        "utility-billing-assistance-leak-adjustment"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 197,
          "width": 262,
          "height": 22,
          "label": "utility-billing-assistance-leak-adjustment"
        }
      ]
    },
    {
      "id": "hard-step-13",
      "mode": "hard",
      "source": "solutions/utility-billing-assistance/screenshots/manual/13-add-aibast-payment-plan-03.jpg",
      "caption": "Manual step 13 · Add skill: aibast_payment-plan_03",
      "step": 13,
      "annotated": "solutions/utility-billing-assistance/screenshots/manual/annotated/13-add-aibast-payment-plan-03.png",
      "status": "reusable",
      "visible_anchors": [
        "utility-billing-assistance-payment-plan"
      ],
      "boxes": [
        {
          "x": 1057,
          "y": 197,
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  }
}