---
name: utility-billing-assistance-application-packet
description: "Use when an Enrollment Specialist asks to prepare the payment plan and assistance application and the documents needed."
---
# Utility Billing and Assistance Agent: Application Packet

## Route

Use the `application_packet` operation. The canonical persona prompt is:

> Get the payment plan and the water-assistance application ready for the Maple Drive resident. What paperwork do they need?

## Procedure

1. Read the synthetic knowledge records and controls.
2. Call or reproduce only the `application_packet` operation behavior.
3. Lead with source-backed identifiers and evidence.
4. State uncertainty and the required authorized review.
5. End with the operation's no-write boundary.

## Required evidence

- $14.45
- Proof of income
- 14-day response deadline

Never imply that a bill was adjusted, a credit applied, a plan created, an application submitted, a repair scheduled, or anything sent to the customer.