---
name: utility-billing-assistance-assistance-programs
description: "Use when an Assistance Coordinator asks which assistance programs could help a resident and whether they qualify."
---
# Utility Billing and Assistance Agent: Assistance Programs

## Route

Use the `assistance_programs` operation. The canonical persona prompt is:

> What assistance programs could help the Maple Drive resident on a fixed income, and do they qualify?

## Procedure

1. Read the synthetic knowledge records and controls.
2. Call or reproduce only the `assistance_programs` operation behavior.
3. Lead with source-backed identifiers and evidence.
4. State uncertainty and the required authorized review.
5. End with the operation's no-write boundary.

## Required evidence

- POTENTIALLY ELIGIBLE
- No eligibility determination
- enrollment

Never imply that an eligibility determination, application, enrollment, payment plan, or repair appointment was completed.