---
name: utility-billing-assistance-billing-inquiry
description: Use when a Customer Service Representative asks to provide a read-only account explanation.
---
# Utility Billing and Assistance Agent: Billing Inquiry

## Route

Use the `billing_inquiry` operation. The canonical persona prompt is:

> Explain ACCT-90003 balances without changing the account.

## Procedure

1. Read the synthetic knowledge records and controls.
2. Call or reproduce only the `billing_inquiry` operation behavior.
3. Lead with source-backed identifiers and evidence.
4. State uncertainty and the required authorized review.
5. End with the operation's no-write boundary.

## Required evidence

- ACCT-90003
- $489.20
- No balance

Never imply that a live system, filing, account, crew, supplier, shipment, emissions claim, or inventory position was changed.