---
name: utility-billing-assistance-repair-assistance
description: "Use when a Water Conservation Coordinator asks about free repair assistance for a leak."
---
# Utility Billing and Assistance Agent: Repair Assistance

## Route

Use the `repair_assistance` operation. The canonical persona prompt is:

> Can we help the Maple Drive resident fix the leak at no cost?

## Procedure

1. Read the synthetic knowledge records and controls.
2. Call or reproduce only the `repair_assistance` operation behavior.
3. Lead with source-backed identifiers and evidence.
4. State uncertainty and the required authorized review.
5. End with the operation's no-write boundary.

## Required evidence

- Water Conservation Assistance Program
- Toilet flapper
- not booked

Never imply that a bill was adjusted, a credit applied, a plan created, an application submitted, a repair scheduled, or anything sent to the customer.