---
name: utility-billing-assistance-resolution-summary
description: "Use when a Customer Resolution Manager asks to assemble the complete assistance package and account notes."
---
# Utility Billing and Assistance Agent: Resolution Summary

## Route

Use the `resolution_summary` operation. The canonical persona prompt is:

> Pull everything together for the Maple Drive resident so we can send it and close out the account notes.

## Procedure

1. Read the synthetic knowledge records and controls.
2. Call or reproduce only the `resolution_summary` operation behavior.
3. Lead with source-backed identifiers and evidence.
4. State uncertainty and the required authorized review.
5. End with the operation's no-write boundary.

## Required evidence

- Complete Assistance Package (Draft)
- $447.80
- nothing was sent

Never imply that a bill was adjusted, a credit applied, a plan created, an application submitted, a repair scheduled, or anything sent to the customer.