[
  {
    "type": "conversationUpdate",
    "membersAdded": [
      {
        "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
        "name": "Bot"
      }
    ],
    "channelId": "emulator",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "53f20c41-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:27:18+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "timestamp": "2019-10-24T06:27:18.404Z",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User"
    },
    "locale": "en-US",
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "Welcome to the IT Service Management skill! You can view, create or resolve tickets here.",
    "speak": "Welcome to the IT Service Management skill! You can view, create or resolve tickets here.",
    "inputHint": "acceptingInput",
    "attachments": [],
    "replyToId": "53f20c41-f627-11e9-9a5c-9588330456bc",
    "id": "59b6f230-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:27:28+08:00",
    "timestamp": "2019-10-24T06:27:28.083Z",
    "locale": "en-US"
  },
  {
    "type": "conversationUpdate",
    "membersAdded": [
      {
        "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
        "name": "User"
      }
    ],
    "channelId": "emulator",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "5c73a131-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:27:32+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "timestamp": "2019-10-24T06:27:32.675Z",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User"
    },
    "locale": "en-US",
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "text": "create a ticket about connection lost",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "1571898480800vwds8pghzo9"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:28:00.803Z",
    "entities": [
      {
        "requiresBotState": true,
        "supportsListening": true,
        "supportsTts": true,
        "type": "ClientCapabilities"
      }
    ],
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "6d379f30-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:00+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "6d379f30-f627-11e9-9a5c-9588330456bc",
    "id": "6f27d670-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:04+08:00",
    "timestamp": "2019-10-24T06:28:04.055Z",
    "locale": "en-US"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:28:04.814Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "6d379f30-f627-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "create a ticket about connection lost",
        "alteredText": null,
        "intents": {
          "ReadAloud": {
            "score": 0.07881629
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "create a ticket about connection lost",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "ReadAloud",
          "score": 0.07881629
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "6f9ba6e0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:04+08:00",
    "locale": "en-US"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:28:06.320Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "6d379f30-f627-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "create a ticket about connection lost",
        "alteredText": null,
        "intents": {
          "TicketCreate": {
            "score": 0.99999994
          }
        },
        "entities": {
          "$instance": {
            "TicketTitle": [
              {
                "startIndex": 22,
                "endIndex": 37,
                "text": "connection lost",
                "type": "TicketTitle"
              }
            ]
          },
          "TicketTitle": [
            "connection lost"
          ]
        }
      },
      "luisModel": {
        "ModelID": "9a70ea6c-0cb0-4cc4-90c6-b23a2b61f037"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "create a ticket about connection lost",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "TicketCreate",
          "score": 0.99999994
        },
        "intents": null,
        "entities": [
          {
            "entity": "connection lost",
            "type": "TicketTitle",
            "startIndex": 22,
            "endIndex": 36,
            "role": ""
          }
        ],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "70817300-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:06+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "6d379f30-f627-11e9-9a5c-9588330456bc",
    "id": "70a8f830-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:06+08:00",
    "timestamp": "2019-10-24T06:28:06.579Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "inputHint": "acceptingInput",
    "attachments": [
      {
        "contentType": "application/vnd.microsoft.card.oauth",
        "content": {
          "text": "Login with ServiceNow",
          "connectionName": "ServiceNow",
          "buttons": [
            {
              "type": "openUrl",
              "title": "Login",
              "text": "Login with ServiceNow",
              "value": "oauthlink://https://token.botframework.com/api/oauth/signin?signin="
            }
          ]
        }
      }
    ],
    "entities": [],
    "replyToId": "6d379f30-f627-11e9-9a5c-9588330456bc",
    "id": "71eb8a50-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:08+08:00",
    "timestamp": "2019-10-24T06:28:08.692Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "6d379f30-f627-11e9-9a5c-9588330456bc",
    "id": "722beeb0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:09+08:00",
    "timestamp": "2019-10-24T06:28:09.115Z",
    "locale": "en-US"
  },
  {
    "type": "event",
    "name": "tokens/response",
    "value": {
      "connectionName": "ServiceNow",
      "token": "AbDvqq05w_rH9AGHqNyIXK1DJwXLNOtzPIcDKng_ElGm4FJ05OnnrzbPQYDwBTsUOv4EzW0blZWkgSKxm2IVHA"
    },
    "channelId": "emulator",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "7b27e3c0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:24+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "timestamp": "2019-10-24T06:28:24.188Z",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User"
    },
    "locale": "en-US",
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "Is the title \"connection lost\" correct?",
    "speak": "Is the title \"connection lost\" correct?",
    "inputHint": "expectingInput",
    "suggestedActions": {
      "actions": [
        {
          "type": "imBack",
          "title": "Yes",
          "value": "Yes"
        },
        {
          "type": "imBack",
          "title": "No",
          "value": "No"
        }
      ]
    },
    "attachments": [],
    "replyToId": "7b27e3c0-f627-11e9-9a5c-9588330456bc",
    "id": "7d5969c0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:27+08:00",
    "timestamp": "2019-10-24T06:28:27.868Z",
    "locale": "en-US"
  },
  {
    "text": "Yes",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "15718985103042sx74t9m63m"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:28:30.308Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "7ecdba40-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:30+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:28:32.900Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "7ecdba40-f627-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "Yes",
        "alteredText": null,
        "intents": {
          "Confirm": {
            "score": 0.982144058
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "Yes",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "Confirm",
          "score": 0.982144058
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "80593c40-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:32+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "7ecdba40-f627-11e9-9a5c-9588330456bc",
    "id": "80b90f80-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:33+08:00",
    "timestamp": "2019-10-24T06:28:33.528Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "7ecdba40-f627-11e9-9a5c-9588330456bc",
    "id": "823cc950-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:36+08:00",
    "timestamp": "2019-10-24T06:28:36.069Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "7ecdba40-f627-11e9-9a5c-9588330456bc",
    "id": "83c1e2b0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:38+08:00",
    "timestamp": "2019-10-24T06:28:38.618Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "I have searched knowledgebase for you.",
    "speak": "I have searched knowledgebase for you.",
    "inputHint": "expectingInput",
    "attachments": [],
    "replyToId": "7ecdba40-f627-11e9-9a5c-9588330456bc",
    "id": "83e37470-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:38+08:00",
    "timestamp": "2019-10-24T06:28:38.839Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "7ecdba40-f627-11e9-9a5c-9588330456bc",
    "id": "8543a0b0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:41+08:00",
    "timestamp": "2019-10-24T06:28:41.147Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "attachmentLayout": "carousel",
    "text": "Here is the result:",
    "speak": "Here is the result:",
    "inputHint": "ignoringInput",
    "attachments": [
      {
        "contentType": "application/vnd.microsoft.card.adaptive",
        "content": {
          "type": "AdaptiveCard",
          "version": "1.0",
          "id": "TicketCard",
          "speak": "How can I secure my Android OS device?\n\t\t",
          "body": [
            {
              "type": "Container",
              "backgroundImage": "data:image/svg+xml;base64,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",
              "items": [
                {
                  "type": "ColumnSet",
                  "columns": [
                    {
                      "type": "Column",
                      "width": "auto",
                      "items": [
                        {
                          "type": "Image",
                          "url": "data:image/svg+xml;base64,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",
                          "horizontalAlignment": "center",
                          "width": "35px",
                          "height": "35px"
                        }
                      ],
                      "verticalContentAlignment": "center",
                      "horizontalAlignment": "Center"
                    },
                    {
                      "type": "Column",
                      "width": "stretch",
                      "items": [
                        {
                          "type": "TextBlock",
                          "size": "medium",
                          "color": "light",
                          "text": "How can I secure my Android OS device?\n\t\t",
                          "wrap": true
                        }
                      ],
                      "verticalContentAlignment": "center"
                    }
                  ]
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Updated at "
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Number: KB0000004"
                }
              ]
            },
            {
              "type": "TextBlock",
              "text": "How can I secure my Android OS device? \nTo secure the data on your mobile device, you should always use a pattern, PIN, passcode, or password to lock your device. If your device is lost or stolen, this precaution can prevent others from accessing your email, calendar, contacts, and other data.\nSetting or changing a screen lock pattern, PIN, or password\nFrom the Home screen, press Menu &gt; Settings &gt; Location &amp; Security. To set a new screen lock pattern, PIN, or password, tap Set up screen lock. To change existing settings, tap Change screen lock. Select one of the following options: \nNone: This leaves your device unprotected.Pattern: Your unlock pattern must connect at least four dots on the screen.Pin: Your PIN must be at least four and no more than 16 digits long.Password: Your password must be at least four and no more than 16 characters long, and must contain at least one letter.\nFollow the onscreen directions to enter and confirm your pattern, PIN, or password.\nBy default, when you set a screen lock pattern, PIN, or password, a security lock timer is also set. Use the &#34;When display is off&#34; field to manage this setting.\nEnabling encryption\nNote: You should schedule an hour or more for the encryption process. If you interrupt the process, you will lose some or all of your data. Additionally, before beginning the process, you should:\nSet a screen lock pattern, PIN, or password (see instructions in the previous section).Charge the battery.Plug in your device.\nTo enable encryption on an Android 4.x device:\nFrom the Home or All Apps screen, tap Settings. Under &#34;Personal&#34;, tap Security/Security &amp; Screen Lock , and then Encrypt device/Encryption/Data Encryption. Tap Encrypt device/phone/tablet. Additionally:\nIf you see a checkbox for Device Data, tap to select it.If you see a checkbox for Storage (Encrypts files you save to your memory card and internal storage), tap to select it.\nTap Encrypt device/phone/tablet. Note: Encrypt phone/tablet will be dimmed (i.e., unavailable) if your battery is not charged, or your device is not plugged in. To back out of the encryption process, tap Back.Enter your lock screen PIN or password, and then tap Continue. Tap Encrypt device/phone/tablet again.\nThe encryption process will begin and display its progress. The process can take an hour or more; during that time, your device may restart several times.\nWhen encryption is complete, you&#39;ll be prompted to enter your PIN or password. Additionally, you&#39;ll need to enter your PIN or password each time you power on your device.\nHow do I clear all data from my Android OS device?\nWarning: The following will delete all data on your device.\nTo clear all data from your Android OS device:\nFrom the Home screen, tap Menu &gt; Settings &gt; Privacy. Tap Factory data reset. Tap Reset phone.",
              "wrap": true,
              "maxLines": 5
            },
            {
              "type": "ActionSet",
              "actions": [
                {
                  "type": "Action.OpenUrl",
                  "url": "https://dev-demo.service-now.com/kb_view.do?sysparm_article=KB0000004",
                  "title": "Open Article"
                }
              ]
            },
            {
              "type": "Container",
              "items": [
                {
                  "type": "TextBlock",
                  "size": "small",
                  "text": "Powered by **ServiceNow**",
                  "horizontalAlignment": "right"
                }
              ],
              "separator": true
            }
          ]
        }
      }
    ],
    "entities": [],
    "replyToId": "7ecdba40-f627-11e9-9a5c-9588330456bc",
    "id": "857c63f0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:41+08:00",
    "timestamp": "2019-10-24T06:28:41.519Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "Do any of these solve your problem? ",
    "speak": "Do any of these solve your problem? ",
    "inputHint": "expectingInput",
    "suggestedActions": {
      "actions": [
        {
          "type": "imBack",
          "title": "yes",
          "value": "yes"
        },
        {
          "type": "imBack",
          "title": "no",
          "value": "no"
        }
      ]
    },
    "attachments": [],
    "entities": [],
    "replyToId": "7ecdba40-f627-11e9-9a5c-9588330456bc",
    "id": "85d691e0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:42+08:00",
    "timestamp": "2019-10-24T06:28:42.110Z",
    "locale": "en-US"
  },
  {
    "text": "no",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "15718985247285tu5bl37yz4"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:28:44.733Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "8766ced0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:44+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "8766ced0-f627-11e9-9a5c-9588330456bc",
    "id": "89570610-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:47+08:00",
    "timestamp": "2019-10-24T06:28:47.985Z",
    "locale": "en-US"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:28:48.214Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "8766ced0-f627-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "no",
        "alteredText": null,
        "intents": {
          "Reject": {
            "score": 0.9955128
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "no",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "Reject",
          "score": 0.9955128
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "8979f760-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:48+08:00",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "Please provide the description:",
    "speak": "Please provide the description:",
    "inputHint": "expectingInput",
    "attachments": [],
    "replyToId": "8766ced0-f627-11e9-9a5c-9588330456bc",
    "id": "89db7850-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:28:48+08:00",
    "timestamp": "2019-10-24T06:28:48.853Z",
    "locale": "en-US"
  },
  {
    "text": "it happens for my laptop",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "15718985507385p3kgw07fta"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:29:10.743Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "96e79e70-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:10+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "96e79e70-f627-11e9-9a5c-9588330456bc",
    "id": "987199d0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:13+08:00",
    "timestamp": "2019-10-24T06:29:13.325Z",
    "locale": "en-US"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:29:13.549Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "96e79e70-f627-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "it happens for my laptop",
        "alteredText": null,
        "intents": {
          "Confirm": {
            "score": 0.08525568
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "it happens for my laptop",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "Confirm",
          "score": 0.08525568
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "9893c7d0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:13+08:00",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "Please input the urgency level:",
    "speak": "Please input the urgency level:",
    "inputHint": "expectingInput",
    "suggestedActions": {
      "actions": [
        {
          "type": "imBack",
          "title": "Low",
          "value": "Low"
        },
        {
          "type": "imBack",
          "title": "Medium",
          "value": "Medium"
        },
        {
          "type": "imBack",
          "title": "High",
          "value": "High"
        }
      ]
    },
    "attachments": [],
    "replyToId": "96e79e70-f627-11e9-9a5c-9588330456bc",
    "id": "98f548c0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:14+08:00",
    "timestamp": "2019-10-24T06:29:14.188Z",
    "locale": "en-US"
  },
  {
    "text": "Medium",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "1571898557200luxfyvcls4"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:29:17.203Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "9ac15630-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:17+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:29:19.732Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "9ac15630-f627-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "Medium",
        "alteredText": null,
        "intents": {
          "Confirm": {
            "score": 0.332706243
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "Medium",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "Confirm",
          "score": 0.332706243
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "9c433b40-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:19+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "9ac15630-f627-11e9-9a5c-9588330456bc",
    "id": "9c651b20-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:19+08:00",
    "timestamp": "2019-10-24T06:29:19.954Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "9ac15630-f627-11e9-9a5c-9588330456bc",
    "id": "9dea0d70-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:22+08:00",
    "timestamp": "2019-10-24T06:29:22.503Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "9ac15630-f627-11e9-9a5c-9588330456bc",
    "id": "9f6e8a90-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:25+08:00",
    "timestamp": "2019-10-24T06:29:25.049Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "9ac15630-f627-11e9-9a5c-9588330456bc",
    "id": "a0f44030-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:27+08:00",
    "timestamp": "2019-10-24T06:29:27.603Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "attachmentLayout": "list",
    "text": "Your ticket has been created. Let me know when you need my help.",
    "speak": "Your ticket has been created. Let me know when you need my help.",
    "inputHint": "acceptingInput",
    "attachments": [
      {
        "contentType": "application/vnd.microsoft.card.adaptive",
        "content": {
          "type": "AdaptiveCard",
          "version": "1.0",
          "id": "TicketCard",
          "speak": "it happens for my laptop",
          "body": [
            {
              "type": "Container",
              "backgroundImage": "data:image/svg+xml;base64,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",
              "items": [
                {
                  "type": "ColumnSet",
                  "columns": [
                    {
                      "type": "Column",
                      "width": "auto",
                      "items": [
                        {
                          "type": "Image",
                          "url": "data:image/svg+xml;base64,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",
                          "horizontalAlignment": "center",
                          "width": "35px",
                          "height": "35px"
                        }
                      ],
                      "verticalContentAlignment": "center",
                      "horizontalAlignment": "Center"
                    },
                    {
                      "type": "Column",
                      "width": "stretch",
                      "items": [
                        {
                          "type": "TextBlock",
                          "size": "medium",
                          "color": "light",
                          "text": "connection lost",
                          "wrap": true
                        }
                      ],
                      "verticalContentAlignment": "center"
                    }
                  ]
                },
                {
                  "type": "TextBlock",
                  "weight": "bolder",
                  "color": "light",
                  "text": "Urgency: Medium"
                },
                {
                  "type": "TextBlock",
                  "color": "light",
                  "text": "State: New"
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Opened at "
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Number: INC0010006"
                }
              ]
            },
            {
              "type": "TextBlock",
              "text": "it happens for my laptop",
              "wrap": true,
              "maxLines": 5
            },
            {
              "type": "ActionSet",
              "actions": [
                {
                  "type": "Action.Submit",
                  "data": "update the ticket INC0010006",
                  "title": "Update"
                },
                {
                  "type": "Action.Submit",
                  "data": "close the ticket INC0010006",
                  "title": "Close"
                }
              ]
            },
            {
              "type": "Container",
              "items": [
                {
                  "type": "TextBlock",
                  "size": "small",
                  "text": "Powered by **ServiceNow**",
                  "horizontalAlignment": "right"
                }
              ],
              "separator": true
            }
          ]
        }
      }
    ],
    "entities": [],
    "replyToId": "9ac15630-f627-11e9-9a5c-9588330456bc",
    "id": "a1e270c0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:29+08:00",
    "timestamp": "2019-10-24T06:29:29.164Z",
    "locale": "en-US"
  },
  {
    "type": "handoff",
    "timestamp": "2019-10-24T06:29:29.765Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "locale": "en-US",
    "text": "",
    "attachments": [],
    "entities": [],
    "replyToId": "9ac15630-f627-11e9-9a5c-9588330456bc",
    "id": "a23e2550-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:29+08:00"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "9ac15630-f627-11e9-9a5c-9588330456bc",
    "id": "a279cec0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:30+08:00",
    "timestamp": "2019-10-24T06:29:30.156Z",
    "locale": "en-US"
  },
  {
    "text": "show my tickets",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "15718985803945vayrk9rqbq"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:29:40.401Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "a8951210-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:40+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:29:42.982Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "a8951210-f627-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "show my tickets",
        "alteredText": null,
        "intents": {
          "Confirm": {
            "score": 0.03631515
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "show my tickets",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "Confirm",
          "score": 0.03631515
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "aa1ee660-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:42+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "a8951210-f627-11e9-9a5c-9588330456bc",
    "id": "aa97bfe0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:43+08:00",
    "timestamp": "2019-10-24T06:29:43.774Z",
    "locale": "en-US"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:29:43.997Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "a8951210-f627-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "show my tickets",
        "alteredText": null,
        "intents": {
          "TicketShow": {
            "score": 0.99784416
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "9a70ea6c-0cb0-4cc4-90c6-b23a2b61f037"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "show my tickets",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "TicketShow",
          "score": 0.99784416
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "aab9c6d0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:43+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "a8951210-f627-11e9-9a5c-9588330456bc",
    "id": "ac162280-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:46+08:00",
    "timestamp": "2019-10-24T06:29:46.280Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "a8951210-f627-11e9-9a5c-9588330456bc",
    "id": "ad9a2a70-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:48+08:00",
    "timestamp": "2019-10-24T06:29:48.822Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "a8951210-f627-11e9-9a5c-9588330456bc",
    "id": "af1c0f80-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:51+08:00",
    "timestamp": "2019-10-24T06:29:51.351Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "a8951210-f627-11e9-9a5c-9588330456bc",
    "id": "b09e42b0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:53+08:00",
    "timestamp": "2019-10-24T06:29:53.883Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "a8951210-f627-11e9-9a5c-9588330456bc",
    "id": "b22557e0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:56+08:00",
    "timestamp": "2019-10-24T06:29:56.446Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "attachmentLayout": "carousel",
    "text": "Here are the results:",
    "speak": "Here are the results:",
    "inputHint": "ignoringInput",
    "attachments": [
      {
        "contentType": "application/vnd.microsoft.card.adaptive",
        "content": {
          "type": "AdaptiveCard",
          "version": "1.0",
          "id": "TicketCard",
          "speak": "it happens for my laptop",
          "body": [
            {
              "type": "Container",
              "backgroundImage": "data:image/svg+xml;base64,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",
              "items": [
                {
                  "type": "ColumnSet",
                  "columns": [
                    {
                      "type": "Column",
                      "width": "auto",
                      "items": [
                        {
                          "type": "Image",
                          "url": "data:image/svg+xml;base64,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",
                          "horizontalAlignment": "center",
                          "width": "35px",
                          "height": "35px"
                        }
                      ],
                      "verticalContentAlignment": "center",
                      "horizontalAlignment": "Center"
                    },
                    {
                      "type": "Column",
                      "width": "stretch",
                      "items": [
                        {
                          "type": "TextBlock",
                          "size": "medium",
                          "color": "light",
                          "text": "connection lost",
                          "wrap": true
                        }
                      ],
                      "verticalContentAlignment": "center"
                    }
                  ]
                },
                {
                  "type": "TextBlock",
                  "weight": "bolder",
                  "color": "light",
                  "text": "Urgency: Medium"
                },
                {
                  "type": "TextBlock",
                  "color": "light",
                  "text": "State: New"
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Opened at "
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Number: INC0010006"
                }
              ]
            },
            {
              "type": "TextBlock",
              "text": "it happens for my laptop",
              "wrap": true,
              "maxLines": 5
            },
            {
              "type": "ActionSet",
              "actions": [
                {
                  "type": "Action.Submit",
                  "data": "update the ticket INC0010006",
                  "title": "Update"
                },
                {
                  "type": "Action.Submit",
                  "data": "close the ticket INC0010006",
                  "title": "Close"
                }
              ]
            },
            {
              "type": "Container",
              "items": [
                {
                  "type": "TextBlock",
                  "size": "small",
                  "text": "Powered by **ServiceNow**",
                  "horizontalAlignment": "right"
                }
              ],
              "separator": true
            }
          ]
        }
      },
      {
        "contentType": "application/vnd.microsoft.card.adaptive",
        "content": {
          "type": "AdaptiveCard",
          "version": "1.0",
          "id": "TicketCard",
          "speak": "test description",
          "body": [
            {
              "type": "Container",
              "backgroundImage": "data:image/svg+xml;base64,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",
              "items": [
                {
                  "type": "ColumnSet",
                  "columns": [
                    {
                      "type": "Column",
                      "width": "auto",
                      "items": [
                        {
                          "type": "Image",
                          "url": "data:image/svg+xml;base64,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",
                          "horizontalAlignment": "center",
                          "width": "35px",
                          "height": "35px"
                        }
                      ],
                      "verticalContentAlignment": "center",
                      "horizontalAlignment": "Center"
                    },
                    {
                      "type": "Column",
                      "width": "stretch",
                      "items": [
                        {
                          "type": "TextBlock",
                          "size": "medium",
                          "color": "light",
                          "text": "test issue",
                          "wrap": true
                        }
                      ],
                      "verticalContentAlignment": "center"
                    }
                  ]
                },
                {
                  "type": "TextBlock",
                  "weight": "bolder",
                  "color": "light",
                  "text": "Urgency: Low"
                },
                {
                  "type": "TextBlock",
                  "color": "light",
                  "text": "State: New"
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Opened at "
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Number: INC0010001"
                }
              ]
            },
            {
              "type": "TextBlock",
              "text": "test description",
              "wrap": true,
              "maxLines": 5
            },
            {
              "type": "ActionSet",
              "actions": [
                {
                  "type": "Action.Submit",
                  "data": "update the ticket INC0010001",
                  "title": "Update"
                },
                {
                  "type": "Action.Submit",
                  "data": "close the ticket INC0010001",
                  "title": "Close"
                }
              ]
            },
            {
              "type": "Container",
              "items": [
                {
                  "type": "TextBlock",
                  "size": "small",
                  "text": "Powered by **ServiceNow**",
                  "horizontalAlignment": "right"
                }
              ],
              "separator": true
            }
          ]
        }
      }
    ],
    "entities": [],
    "replyToId": "a8951210-f627-11e9-9a5c-9588330456bc",
    "id": "b3373d10-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:58+08:00",
    "timestamp": "2019-10-24T06:29:58.241Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "Do you want to update constraints to search again? ",
    "speak": "Do you want to update constraints to search again? ",
    "inputHint": "expectingInput",
    "suggestedActions": {
      "actions": [
        {
          "type": "imBack",
          "title": "yes",
          "value": "yes"
        },
        {
          "type": "imBack",
          "title": "no",
          "value": "no"
        }
      ]
    },
    "attachments": [],
    "entities": [],
    "replyToId": "a8951210-f627-11e9-9a5c-9588330456bc",
    "id": "b38fbd50-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:58+08:00",
    "timestamp": "2019-10-24T06:29:58.821Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "a8951210-f627-11e9-9a5c-9588330456bc",
    "id": "b3adcca0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:29:59+08:00",
    "timestamp": "2019-10-24T06:29:59.018Z",
    "locale": "en-US"
  },
  {
    "text": "close the ticket INC0010001",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "15718986108730wftvrqt56s"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:30:10.893Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "bac1c7d0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:10+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:30:13.306Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "bac1c7d0-f627-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "close the ticket INC0010001",
        "alteredText": null,
        "intents": {
          "SelectItem": {
            "score": 0.03224365
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "close the ticket INC0010001",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "SelectItem",
          "score": 0.03224365
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "bc31f9a0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:13+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "bac1c7d0-f627-11e9-9a5c-9588330456bc",
    "id": "bc9b1bb0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:13+08:00",
    "timestamp": "2019-10-24T06:30:13.994Z",
    "locale": "en-US"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:30:14.134Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "bac1c7d0-f627-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "close the ticket INC0010001",
        "alteredText": null,
        "intents": {
          "TicketClose": {
            "score": 0.9230133
          }
        },
        "entities": {
          "$instance": {
            "TicketNumber": [
              {
                "startIndex": 17,
                "endIndex": 27,
                "text": "inc0010001",
                "type": "TicketNumber"
              }
            ]
          },
          "TicketNumber": [
            "inc0010001"
          ]
        }
      },
      "luisModel": {
        "ModelID": "9a70ea6c-0cb0-4cc4-90c6-b23a2b61f037"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "close the ticket INC0010001",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "TicketClose",
          "score": 0.9230133
        },
        "intents": null,
        "entities": [
          {
            "entity": "inc0010001",
            "type": "TicketNumber",
            "startIndex": 17,
            "endIndex": 26
          }
        ],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "bcb05160-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:14+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "bac1c7d0-f627-11e9-9a5c-9588330456bc",
    "id": "be1e8760-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:16+08:00",
    "timestamp": "2019-10-24T06:30:16.534Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "bac1c7d0-f627-11e9-9a5c-9588330456bc",
    "id": "bfa43d00-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:19+08:00",
    "timestamp": "2019-10-24T06:30:19.088Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "bac1c7d0-f627-11e9-9a5c-9588330456bc",
    "id": "c1255ec0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:21+08:00",
    "timestamp": "2019-10-24T06:30:21.612Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "attachmentLayout": "list",
    "text": "Here is your current ticket:",
    "speak": "Here is your current ticket:",
    "inputHint": "acceptingInput",
    "attachments": [
      {
        "contentType": "application/vnd.microsoft.card.adaptive",
        "content": {
          "type": "AdaptiveCard",
          "version": "1.0",
          "id": "TicketCard",
          "speak": "test description",
          "body": [
            {
              "type": "Container",
              "backgroundImage": "data:image/svg+xml;base64,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",
              "items": [
                {
                  "type": "ColumnSet",
                  "columns": [
                    {
                      "type": "Column",
                      "width": "auto",
                      "items": [
                        {
                          "type": "Image",
                          "url": "data:image/svg+xml;base64,PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiIHN0YW5kYWxvbmU9Im5vIj8+CjxzdmcKICAgeG1sbnM6ZGM9Imh0dHA6Ly9wdXJsLm9yZy9kYy9lbGVtZW50cy8xLjEvIgogICB4bWxuczpjYz0iaHR0cDovL2NyZWF0aXZlY29tbW9ucy5vcmcvbnMjIgogICB4bWxuczpyZGY9Imh0dHA6Ly93d3cudzMub3JnLzE5OTkvMDIvMjItcmRmLXN5bnRheC1ucyMiCiAgIHhtbG5zOnN2Zz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciCiAgIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyIKICAgeG1sbnM6c29kaXBvZGk9Imh0dHA6Ly9zb2RpcG9kaS5zb3VyY2Vmb3JnZS5uZXQvRFREL3NvZGlwb2RpLTAuZHRkIgogICB4bWxuczppbmtzY2FwZT0iaHR0cDovL3d3dy5pbmtzY2FwZS5vcmcvbmFtZXNwYWNlcy9pbmtzY2FwZSIKICAgdmlld0JveD0iMCAwIDk2IDk2IgogICBpZD0iSWNvbnNfTGFiZWwiCiAgIG92ZXJmbG93PSJoaWRkZW4iCiAgIHZlcnNpb249IjEuMSIKICAgc29kaXBvZGk6ZG9jbmFtZT0iUGljdHVyZTEuc3ZnIgogICBpbmtzY2FwZTp2ZXJzaW9uPSIwLjkyLjQgKDVkYTY4OWMzMTMsIDIwMTktMDEtMTQpIj4KICA8bWV0YWRhdGEKICAgICBpZD0ibWV0YWRhdGE5Ij4KICAgIDxyZGY6UkRGPgogICAgICA8Y2M6V29yawogICAgICAgICByZGY6YWJvdXQ9IiI+CiAgICAgICAgPGRjOmZvcm1hdD5pbWFnZS9zdmcreG1sPC9kYzpmb3JtYXQ+CiAgICAgICAgPGRjOnR5cGUKICAgICAgICAgICByZGY6cmVzb3VyY2U9Imh0dHA6Ly9wdXJsLm9yZy9kYy9kY21pdHlwZS9TdGlsbEltYWdlIiAvPgogICAgICA8L2NjOldvcms+CiAgICA8L3JkZjpSREY+CiAgPC9tZXRhZGF0YT4KICA8ZGVmcwogICAgIGlkPSJkZWZzNyIgLz4KICA8c29kaXBvZGk6bmFtZWR2aWV3CiAgICAgcGFnZWNvbG9yPSIjZmZmZmZmIgogICAgIGJvcmRlcmNvbG9yPSIjNjY2NjY2IgogICAgIGJvcmRlcm9wYWNpdHk9IjEiCiAgICAgb2JqZWN0dG9sZXJhbmNlPSIxMCIKICAgICBncmlkdG9sZXJhbmNlPSIxMCIKICAgICBndWlkZXRvbGVyYW5jZT0iMTAiCiAgICAgaW5rc2NhcGU6cGFnZW9wYWNpdHk9IjAiCiAgICAgaW5rc2NhcGU6cGFnZXNoYWRvdz0iMiIKICAgICBpbmtzY2FwZTp3aW5kb3ctd2lkdGg9IjE5MjAiCiAgICAgaW5rc2NhcGU6d2luZG93LWhlaWdodD0iMTE0NyIKICAgICBpZD0ibmFtZWR2aWV3NSIKICAgICBzaG93Z3JpZD0iZmFsc2UiCiAgICAgaW5rc2NhcGU6em9vbT0iNC45MTY2NjY3IgogICAgIGlua3NjYXBlOmN4PSIzMi43MzQ2MDkiCiAgICAgaW5rc2NhcGU6Y3k9IjYxLjUzOTI2MSIKICAgICBpbmtzY2FwZTp3aW5kb3cteD0iLTgiCiAgICAgaW5rc2NhcGU6d2luZG93LXk9Ii04IgogICAgIGlua3NjYXBlOndpbmRvdy1tYXhpbWl6ZWQ9IjEiCiAgICAgaW5rc2NhcGU6Y3VycmVudC1sYXllcj0iSWNvbnNfTGFiZWwiIC8+CiAgPHBhdGgKICAgICBkPSJNNTAuNCA2OS40IDQ3LjYgNjYuNiA2Ni42IDQ3LjYgNjkuNCA1MC40IDUwLjQgNjkuNFpNNDAuNiA1OS42IDU5LjYgNDAuNiA2Mi40IDQzLjQgNDMuNCA2Mi40IDQwLjYgNTkuNlpNMzMuNiA1Mi42IDUyLjYgMzMuNiA1NS40IDM2LjQgMzYuNCA1NS40IDMzLjYgNTIuNlpNMjggMzJDMjUuOCAzMiAyNCAzMC4yIDI0IDI4IDI0IDI1LjggMjUuOCAyNCAyOCAyNCAzMC4yIDI0IDMyIDI1LjggMzIgMjggMzIgMzAuMiAzMC4yIDMyIDI4IDMyWk03Ny4yIDQ5LjIgNDkuMiAyMS4yQzQ4LjQgMjAuNCA0Ny40IDIwIDQ2LjQgMjBMMjggMjBDMjMuNiAyMCAyMCAyMy42IDIwIDI4TDIwIDQ2LjNDMjAgNDcuNCAyMC40IDQ4LjQgMjEuMiA0OS4xTDQ5LjIgNzcuMUM1MC44IDc4LjcgNTMuMyA3OC43IDU0LjkgNzcuMUw3Ny4yIDU0LjhDNzguNyA1My4zIDc4LjcgNTAuNyA3Ny4yIDQ5LjJaIgogICAgIGlkPSJwYXRoMiIKICAgICBzdHlsZT0iZmlsbDojZmZmZmZmIiAvPgogIDxwYXRoCiAgICAgc3R5bGU9ImZpbGw6I2ZmZmZmZjtzdHJva2Utd2lkdGg6MC4yMDMzODk4MiIKICAgICBkPSJNIDUwLjMyNzgyOSw3Ny43NzQ1MjEgQyA0OS40MzU4MDgsNzcuMzEwNTI2IDIwLjk4MzMyMiw0OC44NTc0OTUgMjAuNTE3NjM0LDQ3Ljk2Mzc1NyBjIC0wLjM3MzM0MiwtMC43MTY1MSAtMC4zOTMxOTUsLTEuMjY3Mzk5IC0wLjM5MzE5NSwtMTAuOTEwNzggMCwtOS41NTc5NTYgMC4wMjM3NiwtMTAuMjMyMzA2IDAuNDAzNDI0LC0xMS40NDg3OCAwLjcyMTcxLC0yLjMxMjQzNSAyLjYxMDIwNiwtNC4yMzczMzUgNC45NzEzOTQsLTUuMDY3MjI2IDEuMDU1MjQsLTAuMzcwODg3IDEuNzQ4MTk2LC0wLjM5NDg3NiAxMS40MDYyOTUsLTAuMzk0ODc2IDguODExNTMyLDAgMTAuMzkwOTk0LDAuMDQ0OTYgMTEuMDM4OTgsMC4zMTQyMzkgMC45MTYxNTksMC4zODA3MjIgMjguODk0MDYzLDI4LjIxNzY3NiAyOS42MzE2NDksMjkuNDgyMzcxIDAuNjUxOTMzLDEuMTE3ODI4IDAuNzc5NTcyLDEuOTA2MzAxIDAuNDk3NTY4LDMuMDczNjI3IC0wLjIyODg2MiwwLjk0NzM0MyAtMC43Nzc3OTMsMS41MzQxNDcgLTExLjY1NDA2NCwxMi40NTgxNTggLTYuMjc3NjM5LDYuMzA1MTk0IC0xMS44MjA3OTEsMTEuNzI4MDc2IC0xMi4zMTgxMTYsMTIuMDUwODQ3IC0wLjcyNzc2NywwLjQ3MjMzNSAtMS4xMjQ2ODEsMC41ODUyNzEgLTIuMDMzODk4LDAuNTc4NzE2IC0wLjYyMTMyLC0wLjAwNDUgLTEuNDA0MjQ4LC0wLjE1MDk2OSAtMS43Mzk4NDIsLTAuMzI1NTMyIHogbSA5LjcwODkyNCwtMTcuOTE3NjEzIDkuNTA3MTM4LC05LjUwNTUyNSAtMS4zNjUyODcsLTEuMzc1ODMxIGMgLTAuNzUwOTA5LC0wLjc1NjcwNiAtMS40NTg5MDMsLTEuMzc1ODMgLTEuNTczMzIyLC0xLjM3NTgzIC0wLjI2NTk1MiwwIC0xOS4wMjMyMTUsMTguNzQ0ODggLTE5LjAyMzIxNSwxOS4wMTA2NTYgMCwwLjI2NjE1NiAyLjQ3NDE4NCwyLjc1MjA1NiAyLjczOTA4MywyLjc1MjA1NiAwLjExNDY1NSwwIDQuNDg2Njc2LC00LjI3NzQ4NiA5LjcxNTYwMywtOS41MDU1MjYgeiBtIC03LjA2NTMyOCwtNi45Njg1NzkgOS41NTcyMjksLTkuNTU4ODUyIC0xLjQ3NDAzNSwtMS40NzQwMzUgLTEuNDc0MDM3LC0xLjQ3NDAzOCAtOS42MDY1NTUsOS42MDY1NTYgLTkuNjA2NTU2LDkuNjA2NTU3IDEuNDE1NDAyLDEuNDI2MzMgYyAwLjc3ODQ3MSwwLjc4NDQ4MyAxLjQ2Mzk4NCwxLjQyNjMzMiAxLjUyMzM2NCwxLjQyNjMzMiAwLjA1OTM4LDAgNC40MDg3MTQsLTQuMzAxNDgzIDkuNjY1MTg4LC05LjU1ODg1IHogbSAtNi45MTUyNTQsLTYuOTE1MjU0IDkuNTU3MjI5LC05LjU1ODg1MiAtMS40NzQwMzUsLTEuNDc0MDM2IC0xLjQ3NDAzNywtMS40NzQwMzYgLTkuNjA2NTU2LDkuNjA2NTU0IC05LjYwNjU1NSw5LjYwNjU1OCAxLjQxNTQwMiwxLjQyNjMzIGMgMC43Nzg0NzEsMC43ODQ0ODMgMS40NjM5ODUsMS40MjYzMzIgMS41MjMzNjQsMS40MjYzMzIgMC4wNTkzOCwwIDQuNDA4NzE0LC00LjMwMTQ4MyA5LjY2NTE4OCwtOS41NTg4NSB6IG0gLTE2LjkyNjE3MiwtMTQuMDQ2NiBjIDAuNDIyNTQ5LC0wLjExNzM0MyAxLjA5MDc4NCwtMC40OTY1MiAxLjQ4NDk2NiwtMC44NDI2MTcgMi45NDgzOSwtMi41ODg3MjEgMS4yMjcyMzcsLTcuMDc3MzU3IC0yLjcxMzc4OSwtNy4wNzczNTcgLTQuNTQ5OTM4LDAgLTUuNDQ2ODkxLDYuNjUxNDEgLTEuMDY0ODcyLDcuODk2NjIxIDAuOTU1NTY0LDAuMjcxNTM2IDEuMzg0Mjc1LDAuMjc1OTAxIDIuMjkzNjk1LDAuMDIzMzUgeiIKICAgICBpZD0icGF0aDM3MTgiCiAgICAgaW5rc2NhcGU6Y29ubmVjdG9yLWN1cnZhdHVyZT0iMCIgLz4KPC9zdmc+Cg==",
                          "horizontalAlignment": "center",
                          "width": "35px",
                          "height": "35px"
                        }
                      ],
                      "verticalContentAlignment": "center",
                      "horizontalAlignment": "Center"
                    },
                    {
                      "type": "Column",
                      "width": "stretch",
                      "items": [
                        {
                          "type": "TextBlock",
                          "size": "medium",
                          "color": "light",
                          "text": "test issue",
                          "wrap": true
                        }
                      ],
                      "verticalContentAlignment": "center"
                    }
                  ]
                },
                {
                  "type": "TextBlock",
                  "weight": "bolder",
                  "color": "light",
                  "text": "Urgency: Low"
                },
                {
                  "type": "TextBlock",
                  "color": "light",
                  "text": "State: New"
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Opened at "
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Number: INC0010001"
                }
              ]
            },
            {
              "type": "TextBlock",
              "text": "test description",
              "wrap": true,
              "maxLines": 5
            },
            {
              "type": "TextBlock",
              "text": "",
              "wrap": true,
              "maxLines": 5,
              "separator": true
            },
            {
              "type": "Container",
              "items": [
                {
                  "type": "TextBlock",
                  "size": "small",
                  "text": "Powered by **ServiceNow**",
                  "horizontalAlignment": "right"
                }
              ],
              "separator": true
            }
          ]
        }
      }
    ],
    "entities": [],
    "replyToId": "bac1c7d0-f627-11e9-9a5c-9588330456bc",
    "id": "c2a68080-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:24+08:00",
    "timestamp": "2019-10-24T06:30:24.136Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "bac1c7d0-f627-11e9-9a5c-9588330456bc",
    "id": "c2aa02f0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:24+08:00",
    "timestamp": "2019-10-24T06:30:24.158Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "Please input the reason:",
    "speak": "Please input the reason:",
    "inputHint": "expectingInput",
    "attachments": [],
    "replyToId": "bac1c7d0-f627-11e9-9a5c-9588330456bc",
    "id": "c304a610-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:24+08:00",
    "timestamp": "2019-10-24T06:30:24.753Z",
    "locale": "en-US"
  },
  {
    "text": "test close reason",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "1571898631809vjy9fxsnc0c"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:30:31.815Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "c73a3970-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:31+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:30:34.300Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "c73a3970-f627-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "test close reason",
        "alteredText": null,
        "intents": {
          "Confirm": {
            "score": 0.05317617
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "test close reason",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "Confirm",
          "score": 0.05317617
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "c8b567c0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:34+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "c73a3970-f627-11e9-9a5c-9588330456bc",
    "id": "c8d72090-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:34+08:00",
    "timestamp": "2019-10-24T06:30:34.521Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "c73a3970-f627-11e9-9a5c-9588330456bc",
    "id": "ca5a1710-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:37+08:00",
    "timestamp": "2019-10-24T06:30:37.057Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "c73a3970-f627-11e9-9a5c-9588330456bc",
    "id": "cbdfccb0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:39+08:00",
    "timestamp": "2019-10-24T06:30:39.611Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "attachmentLayout": "list",
    "text": "Your ticket has been closed. Let me know when you need my help.",
    "speak": "Your ticket has been closed. Let me know when you need my help.",
    "inputHint": "acceptingInput",
    "attachments": [
      {
        "contentType": "application/vnd.microsoft.card.adaptive",
        "content": {
          "type": "AdaptiveCard",
          "version": "1.0",
          "id": "TicketNoCloseCard",
          "speak": "test description",
          "body": [
            {
              "type": "Container",
              "backgroundImage": "data:image/svg+xml;base64,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",
              "items": [
                {
                  "type": "ColumnSet",
                  "columns": [
                    {
                      "type": "Column",
                      "width": "auto",
                      "items": [
                        {
                          "type": "Image",
                          "url": "data:image/svg+xml;base64,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",
                          "horizontalAlignment": "center",
                          "width": "35px",
                          "height": "35px"
                        }
                      ],
                      "verticalContentAlignment": "center",
                      "horizontalAlignment": "Center"
                    },
                    {
                      "type": "Column",
                      "width": "stretch",
                      "items": [
                        {
                          "type": "TextBlock",
                          "size": "medium",
                          "color": "light",
                          "text": "test issue",
                          "wrap": true
                        }
                      ],
                      "verticalContentAlignment": "center"
                    }
                  ]
                },
                {
                  "type": "TextBlock",
                  "weight": "bolder",
                  "color": "light",
                  "text": "Urgency: Low"
                },
                {
                  "type": "TextBlock",
                  "color": "light",
                  "text": "State: Closed"
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Opened at "
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Number: INC0010001"
                }
              ]
            },
            {
              "type": "TextBlock",
              "text": "test description",
              "wrap": true,
              "maxLines": 5
            },
            {
              "type": "TextBlock",
              "text": "Closed/Resolved by Caller:\ntest close reason",
              "wrap": true,
              "maxLines": 5,
              "separator": true
            },
            {
              "type": "ActionSet",
              "actions": [
                {
                  "type": "Action.Submit",
                  "data": "update the ticket INC0010001",
                  "title": "Update"
                }
              ]
            },
            {
              "type": "Container",
              "items": [
                {
                  "type": "TextBlock",
                  "size": "small",
                  "text": "Powered by **ServiceNow**",
                  "horizontalAlignment": "right"
                }
              ],
              "separator": true
            }
          ]
        }
      }
    ],
    "entities": [],
    "replyToId": "c73a3970-f627-11e9-9a5c-9588330456bc",
    "id": "cd52bda0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:42+08:00",
    "timestamp": "2019-10-24T06:30:42.042Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "c73a3970-f627-11e9-9a5c-9588330456bc",
    "id": "cd6226f0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:42+08:00",
    "timestamp": "2019-10-24T06:30:42.143Z",
    "locale": "en-US"
  },
  {
    "type": "handoff",
    "timestamp": "2019-10-24T06:30:42.641Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "locale": "en-US",
    "text": "",
    "attachments": [],
    "entities": [],
    "replyToId": "c73a3970-f627-11e9-9a5c-9588330456bc",
    "id": "cdae4b20-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:42+08:00"
  },
  {
    "text": "update the ticket INC0010006",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "1571898652984bynrzog10d"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:30:53.004Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "d3db68c0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:53+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:30:55.521Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "d3db68c0-f627-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "update the ticket INC0010006",
        "alteredText": null,
        "intents": {
          "SelectItem": {
            "score": 0.0321625955
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "update the ticket INC0010006",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "SelectItem",
          "score": 0.0321625955
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "d55b7910-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:55+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "d3db68c0-f627-11e9-9a5c-9588330456bc",
    "id": "d55c3c60-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:55+08:00",
    "timestamp": "2019-10-24T06:30:55.526Z",
    "locale": "en-US"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:30:56.410Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "d3db68c0-f627-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "update the ticket INC0010006",
        "alteredText": null,
        "intents": {
          "TicketUpdate": {
            "score": 0.9362618
          }
        },
        "entities": {
          "$instance": {
            "TicketNumber": [
              {
                "startIndex": 18,
                "endIndex": 28,
                "text": "inc0010006",
                "type": "TicketNumber"
              }
            ]
          },
          "TicketNumber": [
            "inc0010006"
          ]
        }
      },
      "luisModel": {
        "ModelID": "9a70ea6c-0cb0-4cc4-90c6-b23a2b61f037"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "update the ticket INC0010006",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "TicketUpdate",
          "score": 0.9362618
        },
        "intents": null,
        "entities": [
          {
            "entity": "inc0010006",
            "type": "TicketNumber",
            "startIndex": 18,
            "endIndex": 27
          }
        ],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "d5e31fa0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:56+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "d3db68c0-f627-11e9-9a5c-9588330456bc",
    "id": "d6e80c80-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:30:58+08:00",
    "timestamp": "2019-10-24T06:30:58.120Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "d3db68c0-f627-11e9-9a5c-9588330456bc",
    "id": "d8678090-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:00+08:00",
    "timestamp": "2019-10-24T06:31:00.633Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "d3db68c0-f627-11e9-9a5c-9588330456bc",
    "id": "d9e82d20-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:03+08:00",
    "timestamp": "2019-10-24T06:31:03.154Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "d3db68c0-f627-11e9-9a5c-9588330456bc",
    "id": "db67a130-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:05+08:00",
    "timestamp": "2019-10-24T06:31:05.667Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "attachmentLayout": "list",
    "text": "Here is your current ticket:",
    "speak": "Here is your current ticket:",
    "inputHint": "acceptingInput",
    "attachments": [
      {
        "contentType": "application/vnd.microsoft.card.adaptive",
        "content": {
          "type": "AdaptiveCard",
          "version": "1.0",
          "id": "TicketCard",
          "speak": "it happens for my laptop",
          "body": [
            {
              "type": "Container",
              "backgroundImage": "data:image/svg+xml;base64,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",
              "items": [
                {
                  "type": "ColumnSet",
                  "columns": [
                    {
                      "type": "Column",
                      "width": "auto",
                      "items": [
                        {
                          "type": "Image",
                          "url": "data:image/svg+xml;base64,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",
                          "horizontalAlignment": "center",
                          "width": "35px",
                          "height": "35px"
                        }
                      ],
                      "verticalContentAlignment": "center",
                      "horizontalAlignment": "Center"
                    },
                    {
                      "type": "Column",
                      "width": "stretch",
                      "items": [
                        {
                          "type": "TextBlock",
                          "size": "medium",
                          "color": "light",
                          "text": "connection lost",
                          "wrap": true
                        }
                      ],
                      "verticalContentAlignment": "center"
                    }
                  ]
                },
                {
                  "type": "TextBlock",
                  "weight": "bolder",
                  "color": "light",
                  "text": "Urgency: Medium"
                },
                {
                  "type": "TextBlock",
                  "color": "light",
                  "text": "State: New"
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Opened at "
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Number: INC0010006"
                }
              ]
            },
            {
              "type": "TextBlock",
              "text": "it happens for my laptop",
              "wrap": true,
              "maxLines": 5
            },
            {
              "type": "TextBlock",
              "text": "",
              "wrap": true,
              "maxLines": 5,
              "separator": true
            },
            {
              "type": "Container",
              "items": [
                {
                  "type": "TextBlock",
                  "size": "small",
                  "text": "Powered by **ServiceNow**",
                  "horizontalAlignment": "right"
                }
              ],
              "separator": true
            }
          ]
        }
      }
    ],
    "entities": [],
    "replyToId": "d3db68c0-f627-11e9-9a5c-9588330456bc",
    "id": "dbdea5f0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:06+08:00",
    "timestamp": "2019-10-24T06:31:06.447Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "Which attribute do you want to update?",
    "speak": "Which attribute do you want to update?",
    "inputHint": "expectingInput",
    "suggestedActions": {
      "actions": [
        {
          "type": "imBack",
          "title": "title",
          "value": "title"
        },
        {
          "type": "imBack",
          "title": "description",
          "value": "description"
        },
        {
          "type": "imBack",
          "title": "urgency",
          "value": "urgency"
        },
        {
          "type": "imBack",
          "title": "no",
          "value": "no"
        }
      ]
    },
    "attachments": [],
    "replyToId": "d3db68c0-f627-11e9-9a5c-9588330456bc",
    "id": "dc3eee60-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:07+08:00",
    "timestamp": "2019-10-24T06:31:07.078Z",
    "locale": "en-US"
  },
  {
    "text": "description",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "15718986723118wkjzxqtsy5"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:31:12.317Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "df5e56d0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:12+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:31:14.821Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "df5e56d0-f627-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "description",
        "alteredText": null,
        "intents": {
          "Confirm": {
            "score": 0.332706243
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "description",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "Confirm",
          "score": 0.332706243
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "e0dc6b50-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:14+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "df5e56d0-f627-11e9-9a5c-9588330456bc",
    "id": "e0fe9950-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:15+08:00",
    "timestamp": "2019-10-24T06:31:15.045Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "Please provide the description:",
    "speak": "Please provide the description:",
    "inputHint": "expectingInput",
    "attachments": [],
    "replyToId": "df5e56d0-f627-11e9-9a5c-9588330456bc",
    "id": "e13bc960-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:15+08:00",
    "timestamp": "2019-10-24T06:31:15.446Z",
    "locale": "en-US"
  },
  {
    "text": "happen for laptop, phone and tv",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "1571898692185rxfr3rswwo"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:31:32.193Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "eb372d10-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:32+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:31:34.641Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "eb372d10-f627-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "happen for laptop, phone and tv",
        "alteredText": null,
        "intents": {
          "ReadAloud": {
            "score": 0.09822541
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "happen for laptop, phone and tv",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "ReadAloud",
          "score": 0.09822541
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "ecacb610-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:34+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "eb372d10-f627-11e9-9a5c-9588330456bc",
    "id": "ecce95f0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:34+08:00",
    "timestamp": "2019-10-24T06:31:34.863Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "You have the following to update:\r\nDescription: happen for laptop, phone and tv\r\n",
    "speak": "You have the following to update:\r\nDescription: happen for laptop, phone and tv\r\n",
    "inputHint": "igoringInput",
    "attachments": [],
    "replyToId": "eb372d10-f627-11e9-9a5c-9588330456bc",
    "id": "ed058470-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:35+08:00",
    "timestamp": "2019-10-24T06:31:35.223Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "Which attribute do you want to update?",
    "speak": "Which attribute do you want to update?",
    "inputHint": "expectingInput",
    "suggestedActions": {
      "actions": [
        {
          "type": "imBack",
          "title": "title",
          "value": "title"
        },
        {
          "type": "imBack",
          "title": "description",
          "value": "description"
        },
        {
          "type": "imBack",
          "title": "urgency",
          "value": "urgency"
        },
        {
          "type": "imBack",
          "title": "no",
          "value": "no"
        }
      ]
    },
    "attachments": [],
    "replyToId": "eb372d10-f627-11e9-9a5c-9588330456bc",
    "id": "ed675380-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:35+08:00",
    "timestamp": "2019-10-24T06:31:35.864Z",
    "locale": "en-US"
  },
  {
    "text": "no",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "1571898698319bxvzo7785pw"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:31:38.327Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "eedf2670-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:38+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:31:41.773Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "eedf2670-f627-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "no",
        "alteredText": null,
        "intents": {
          "Reject": {
            "score": 0.9955128
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "no",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "Reject",
          "score": 0.9955128
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "f0ecf7d0-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:41+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "eedf2670-f627-11e9-9a5c-9588330456bc",
    "id": "f10e8990-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:41+08:00",
    "timestamp": "2019-10-24T06:31:41.993Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "eedf2670-f627-11e9-9a5c-9588330456bc",
    "id": "f28d1340-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:44+08:00",
    "timestamp": "2019-10-24T06:31:44.500Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "eedf2670-f627-11e9-9a5c-9588330456bc",
    "id": "f411de80-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:47+08:00",
    "timestamp": "2019-10-24T06:31:47.048Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "attachmentLayout": "list",
    "text": "Your ticket has been updated. Let me know when you need my help.",
    "speak": "Your ticket has been updated. Let me know when you need my help.",
    "inputHint": "acceptingInput",
    "attachments": [
      {
        "contentType": "application/vnd.microsoft.card.adaptive",
        "content": {
          "type": "AdaptiveCard",
          "version": "1.0",
          "id": "TicketCard",
          "speak": "happen for laptop, phone and tv",
          "body": [
            {
              "type": "Container",
              "backgroundImage": "data:image/svg+xml;base64,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",
              "items": [
                {
                  "type": "ColumnSet",
                  "columns": [
                    {
                      "type": "Column",
                      "width": "auto",
                      "items": [
                        {
                          "type": "Image",
                          "url": "data:image/svg+xml;base64,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",
                          "horizontalAlignment": "center",
                          "width": "35px",
                          "height": "35px"
                        }
                      ],
                      "verticalContentAlignment": "center",
                      "horizontalAlignment": "Center"
                    },
                    {
                      "type": "Column",
                      "width": "stretch",
                      "items": [
                        {
                          "type": "TextBlock",
                          "size": "medium",
                          "color": "light",
                          "text": "connection lost",
                          "wrap": true
                        }
                      ],
                      "verticalContentAlignment": "center"
                    }
                  ]
                },
                {
                  "type": "TextBlock",
                  "weight": "bolder",
                  "color": "light",
                  "text": "Urgency: Medium"
                },
                {
                  "type": "TextBlock",
                  "color": "light",
                  "text": "State: New"
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Opened at "
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Number: INC0010006"
                }
              ]
            },
            {
              "type": "TextBlock",
              "text": "happen for laptop, phone and tv",
              "wrap": true,
              "maxLines": 5
            },
            {
              "type": "ActionSet",
              "actions": [
                {
                  "type": "Action.Submit",
                  "data": "update the ticket INC0010006",
                  "title": "Update"
                },
                {
                  "type": "Action.Submit",
                  "data": "close the ticket INC0010006",
                  "title": "Close"
                }
              ]
            },
            {
              "type": "Container",
              "items": [
                {
                  "type": "TextBlock",
                  "size": "small",
                  "text": "Powered by **ServiceNow**",
                  "horizontalAlignment": "right"
                }
              ],
              "separator": true
            }
          ]
        }
      }
    ],
    "entities": [],
    "replyToId": "eedf2670-f627-11e9-9a5c-9588330456bc",
    "id": "f4729c20-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:47+08:00",
    "timestamp": "2019-10-24T06:31:47.682Z",
    "locale": "en-US"
  },
  {
    "type": "handoff",
    "timestamp": "2019-10-24T06:31:48.304Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "locale": "en-US",
    "text": "",
    "attachments": [],
    "entities": [],
    "replyToId": "eedf2670-f627-11e9-9a5c-9588330456bc",
    "id": "f4d18500-f627-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:31:48+08:00"
  },
  {
    "text": "search knowledgebase for how to use excel",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "1571898742354q855d5lysf"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:32:22.368Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "091f4600-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:22+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:32:24.880Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "091f4600-f628-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "search knowledgebase for how to use excel",
        "alteredText": null,
        "intents": {
          "ReadAloud": {
            "score": 0.08961698
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "search knowledgebase for how to use excel",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "ReadAloud",
          "score": 0.08961698
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "0a9e9300-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:24+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "091f4600-f628-11e9-9a5c-9588330456bc",
    "id": "0ac072e0-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:25+08:00",
    "timestamp": "2019-10-24T06:32:25.102Z",
    "locale": "en-US"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:32:25.724Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "091f4600-f628-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "search knowledgebase for how to use excel",
        "alteredText": null,
        "intents": {
          "KnowledgeShow": {
            "score": 0.999999762
          }
        },
        "entities": {
          "$instance": {
            "TicketTitle": [
              {
                "startIndex": 25,
                "endIndex": 41,
                "text": "how to use excel",
                "type": "TicketTitle"
              }
            ]
          },
          "TicketTitle": [
            "how to use excel"
          ]
        }
      },
      "luisModel": {
        "ModelID": "9a70ea6c-0cb0-4cc4-90c6-b23a2b61f037"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "search knowledgebase for how to use excel",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "KnowledgeShow",
          "score": 0.999999762
        },
        "intents": null,
        "entities": [
          {
            "entity": "how to use excel",
            "type": "TicketTitle",
            "startIndex": 25,
            "endIndex": 40,
            "role": ""
          }
        ],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "0b1f82d0-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:25+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "091f4600-f628-11e9-9a5c-9588330456bc",
    "id": "0c447ad0-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:27+08:00",
    "timestamp": "2019-10-24T06:32:27.645Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "Is the search text \"how to use excel\" correct?",
    "speak": "Is the search text \"how to use excel\" correct?",
    "inputHint": "expectingInput",
    "suggestedActions": {
      "actions": [
        {
          "type": "imBack",
          "title": "Yes",
          "value": "Yes"
        },
        {
          "type": "imBack",
          "title": "No",
          "value": "No"
        }
      ]
    },
    "attachments": [],
    "replyToId": "091f4600-f628-11e9-9a5c-9588330456bc",
    "id": "0d5f1290-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:29+08:00",
    "timestamp": "2019-10-24T06:32:29.497Z",
    "locale": "en-US"
  },
  {
    "text": "Yes",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "15718987512653wzvfkkfap7"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:32:31.271Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "0e6dc370-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:31+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:32:34.624Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "0e6dc370-f628-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "Yes",
        "alteredText": null,
        "intents": {
          "Confirm": {
            "score": 0.982144058
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "Yes",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "Confirm",
          "score": 0.982144058
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "106d6400-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:34+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "0e6dc370-f628-11e9-9a5c-9588330456bc",
    "id": "108fb910-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:34+08:00",
    "timestamp": "2019-10-24T06:32:34.849Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "0e6dc370-f628-11e9-9a5c-9588330456bc",
    "id": "12108cb0-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:37+08:00",
    "timestamp": "2019-10-24T06:32:37.371Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "0e6dc370-f628-11e9-9a5c-9588330456bc",
    "id": "13935c20-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:39+08:00",
    "timestamp": "2019-10-24T06:32:39.906Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "0e6dc370-f628-11e9-9a5c-9588330456bc",
    "id": "1514a4f0-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:42+08:00",
    "timestamp": "2019-10-24T06:32:42.431Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "0e6dc370-f628-11e9-9a5c-9588330456bc",
    "id": "169b1de0-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:44+08:00",
    "timestamp": "2019-10-24T06:32:44.990Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "attachmentLayout": "carousel",
    "text": "Here are the results:",
    "speak": "Here are the results:",
    "inputHint": "ignoringInput",
    "attachments": [
      {
        "contentType": "application/vnd.microsoft.card.adaptive",
        "content": {
          "type": "AdaptiveCard",
          "version": "1.0",
          "id": "TicketCard",
          "speak": "Excel Functionality",
          "body": [
            {
              "type": "Container",
              "backgroundImage": "data:image/svg+xml;base64,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",
              "items": [
                {
                  "type": "ColumnSet",
                  "columns": [
                    {
                      "type": "Column",
                      "width": "auto",
                      "items": [
                        {
                          "type": "Image",
                          "url": "data:image/svg+xml;base64,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",
                          "horizontalAlignment": "center",
                          "width": "35px",
                          "height": "35px"
                        }
                      ],
                      "verticalContentAlignment": "center",
                      "horizontalAlignment": "Center"
                    },
                    {
                      "type": "Column",
                      "width": "stretch",
                      "items": [
                        {
                          "type": "TextBlock",
                          "size": "medium",
                          "color": "light",
                          "text": "Excel Functionality",
                          "wrap": true
                        }
                      ],
                      "verticalContentAlignment": "center"
                    }
                  ]
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Updated at "
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Number: KB0000005"
                }
              ]
            },
            {
              "type": "TextBlock",
              "text": "Excel Functionality\nCopying formulas without changing cell locations\nWhen you want to know how to copy a formula and keep portions of the formula from changing relative to where they are being copied, precede each portion of the cell specifications that aren&#39;t supposed to change with $.For example, if a formula contains the cell reference: B2, which is not supposed to change if the formula is copied to another cell, then change B2 to $B$2If, for example, the column specification, B, can change in B2, but not the row specification, 2, then change B2 to B$2 Similarly, if the row specification, 2, can change in B2, but not the column specification, B, then change B2 to $B2\nHow to use formula to manipulate data in Col A and put results in Col B\nType a value in box A1Click box B1Click the Summation (sigma) notation symbol in to toolbar (autosum)In the formula box, type &#34;*1.03&#34; after the &#34;&#43;SUM(A1)&#34;Hit Enter -- box B1 will now show the new value.Type in more values in col A (A2,A3,A4, etc).Highlight column B, and select Edit--&gt;Fill--&gt;FillDown, to apply the formula to the entire column.To round values, click the B column and select Format--&gt;Style--&gt;Currency.\n \nSpreadsheets display 4 digit years instead of 2 digit years\nClick on the Start Button.Pull up to Settings.Select Control Panels.Double-click on the Regional Settings Control Panel.Click on the Date tab.Change the short date style to MM/dd/yy (from MM/dd/yyyy) to return to al 2-digit format for the year.Last Updated: March 1, 2000\n \nEnlarging Default Font Sizes in MS Excel\n Click Excel in the upper left hand corner.\nSelect Preferences....Select the General tab.Next to “Standard Font,” you can select the default font type and size.After you click OK, quit Excel to apply the changes.\n \nDefining the print area so that document fits on one page\nIf you are unable to print the desired area of the spreadsheet on a single page, the print area may be defined incorrectly, or it may need to be specified.Click and drag the mouse to draw a selection box around the cells that should be printed. In the file menu, highlight &#34;Print Area&#34; and select &#34;Set Print Area.&#34; This will surround the cells with a dashed line. Cells that fall outside the print area will be moved to the next page.To clear an existing print area definition, highlight &#34;Print Area&#34; in the file menu, and select &#34;Clear Print Area.&#34;The maximum size of the user-defined print area depends on the margins of the page. To change the margins, select &#34;Page Setup&#34; in the file menu, and click on the &#34;Margins&#34; tab.To fit a large area onto a single page, it may be necessary to adjust the scaling of the printed output. To change the scaling, select &#34;Page Setup&#34; in the file menu, and click on the &#34;Page&#34; tab. The output can be scaled by an arbitrary factor, or it can be automatically fit to one or more pages.\n \nI&#39;m getting an error when trying to open an Excel file.\nSome users may get errors when opening files with macros in Excel X for Macintosh. Those whose User folders are being stored on a volume other than the startup volume are most likely to be affected. This has been affecting some people trying to submit the Excel-based academic HR forms, which are Excel-based. Deleting the preference file &#34;Office Registration Cache X&#34; often fixes the problem:\nQuit any programs you have running, especially any parts of the Office suite (Excel, Word, etc.)Go to Go &gt; Home &gt; Library &gt; Preferences &gt; Microsoft.Locate the file Office Registration Cache X and drag it to the trash. (Note: Don&#39;t empty the trash just yet.)Try opening the Excel form again.If it still doesn&#39;t work, repeat steps 1-4 and then continue:Open up TextEdit (found under Go &gt; Applications) and create a new document by pressing &lt;command&gt; &#43;n.Go to File &gt; Save As....Name the file Office Registration Cache X. (Note: Be sure to get the spelling and capitalization exactly.)Save it under Home &gt; Library &gt; Preferences &gt; Microsoft.Note: There are actually two libraries: one under the user&#39;s Home and one under the Macintosh HD. Be sure to use the one under Home. The exact name of user&#39;s Home is the short name of the user&#39;s local account on their Macintosh, and it will have a house icon. You can select home by pressing command - shift -h in the Save As dialogue box.Quit TextEdit.Go back to Go &gt; Home &gt; Library &gt; Preferences.Click once on Office Registration Cache X to select it, and then go to File &gt; Get Info.Check the box for Locked.Try the file again. ",
              "wrap": true,
              "maxLines": 5
            },
            {
              "type": "ActionSet",
              "actions": [
                {
                  "type": "Action.OpenUrl",
                  "url": "https://dev-demo.service-now.com/kb_view.do?sysparm_article=KB0000005",
                  "title": "Open Article"
                }
              ]
            },
            {
              "type": "Container",
              "items": [
                {
                  "type": "TextBlock",
                  "size": "small",
                  "text": "Powered by **ServiceNow**",
                  "horizontalAlignment": "right"
                }
              ],
              "separator": true
            }
          ]
        }
      },
      {
        "contentType": "application/vnd.microsoft.card.adaptive",
        "content": {
          "type": "AdaptiveCard",
          "version": "1.0",
          "id": "TicketCard",
          "speak": "Email Interruption Tonight at 11:00 PM Eastern\n\t\t",
          "body": [
            {
              "type": "Container",
              "backgroundImage": "data:image/svg+xml;base64,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",
              "items": [
                {
                  "type": "ColumnSet",
                  "columns": [
                    {
                      "type": "Column",
                      "width": "auto",
                      "items": [
                        {
                          "type": "Image",
                          "url": "data:image/svg+xml;base64,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",
                          "horizontalAlignment": "center",
                          "width": "35px",
                          "height": "35px"
                        }
                      ],
                      "verticalContentAlignment": "center",
                      "horizontalAlignment": "Center"
                    },
                    {
                      "type": "Column",
                      "width": "stretch",
                      "items": [
                        {
                          "type": "TextBlock",
                          "size": "medium",
                          "color": "light",
                          "text": "Email Interruption Tonight at 11:00 PM Eastern\n\t\t",
                          "wrap": true
                        }
                      ],
                      "verticalContentAlignment": "center"
                    }
                  ]
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Updated at "
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Number: KB0000002"
                }
              ]
            },
            {
              "type": "TextBlock",
              "text": " If the site is UP but you cant access the page, try one of the below solutions:\nBrowser Related Problems\nForce a full refresh for the site. This can be achieved by pressing CTRL &#43; F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)\nTry alternative urls such as m.outlook.com\nClear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your brow\nFix DNS Problems\nA Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.\nClear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start &gt; Command Prompt &gt; type &#34;ipconfig /flushdns&#34; and hit enter). For details choose your operating system \nIf you can access a website at office or from a 3G network yet it&#39;s not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNSor Google Public DNS are both excellent and free public DNS services.\nCheck our help page for step-by-step instructions on how to change your DNS.\n ",
              "wrap": true,
              "maxLines": 5
            },
            {
              "type": "ActionSet",
              "actions": [
                {
                  "type": "Action.OpenUrl",
                  "url": "https://dev-demo.service-now.com/kb_view.do?sysparm_article=KB0000002",
                  "title": "Open Article"
                }
              ]
            },
            {
              "type": "Container",
              "items": [
                {
                  "type": "TextBlock",
                  "size": "small",
                  "text": "Powered by **ServiceNow**",
                  "horizontalAlignment": "right"
                }
              ],
              "separator": true
            }
          ]
        }
      }
    ],
    "entities": [],
    "replyToId": "0e6dc370-f628-11e9-9a5c-9588330456bc",
    "id": "169be130-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:44+08:00",
    "timestamp": "2019-10-24T06:32:44.995Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "Do you find what you want? ",
    "speak": "Do you find what you want? ",
    "inputHint": "expectingInput",
    "suggestedActions": {
      "actions": [
        {
          "type": "imBack",
          "title": "yes",
          "value": "yes"
        },
        {
          "type": "imBack",
          "title": "no",
          "value": "no"
        }
      ]
    },
    "attachments": [],
    "entities": [],
    "replyToId": "0e6dc370-f628-11e9-9a5c-9588330456bc",
    "id": "16fb8d60-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:45+08:00",
    "timestamp": "2019-10-24T06:32:45.622Z",
    "locale": "en-US"
  },
  {
    "text": "no",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "1571898772161z3xswnfiv"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:32:52.167Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "1ae23d70-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:52+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:32:54.553Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "1ae23d70-f628-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "no",
        "alteredText": null,
        "intents": {
          "Reject": {
            "score": 0.9955128
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "no",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "Reject",
          "score": 0.9955128
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "1c4e5090-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:54+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "1ae23d70-f628-11e9-9a5c-9588330456bc",
    "id": "1c524830-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:54+08:00",
    "timestamp": "2019-10-24T06:32:54.579Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "Do you want to create a ticket for this?",
    "speak": "Do you want to create a ticket for this?",
    "inputHint": "expectingInput",
    "suggestedActions": {
      "actions": [
        {
          "type": "imBack",
          "title": "Yes",
          "value": "Yes"
        },
        {
          "type": "imBack",
          "title": "No",
          "value": "No"
        }
      ]
    },
    "attachments": [],
    "replyToId": "1ae23d70-f628-11e9-9a5c-9588330456bc",
    "id": "1cad6080-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:55+08:00",
    "timestamp": "2019-10-24T06:32:55.176Z",
    "locale": "en-US"
  },
  {
    "text": "Yes",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "1571898777616c177to4wfap"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:32:57.622Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "1e229b60-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:32:57+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:33:00.319Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "1e229b60-f628-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "Yes",
        "alteredText": null,
        "intents": {
          "Confirm": {
            "score": 0.982144058
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "Yes",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "Confirm",
          "score": 0.982144058
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "1fbe22f0-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:33:00+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "1e229b60-f628-11e9-9a5c-9588330456bc",
    "id": "1fe050f0-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:33:00+08:00",
    "timestamp": "2019-10-24T06:33:00.542Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "1e229b60-f628-11e9-9a5c-9588330456bc",
    "id": "21608850-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:33:03+08:00",
    "timestamp": "2019-10-24T06:33:03.061Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "Is the title \"how to use excel\" correct?",
    "speak": "Is the title \"how to use excel\" correct?",
    "inputHint": "expectingInput",
    "suggestedActions": {
      "actions": [
        {
          "type": "imBack",
          "title": "Yes",
          "value": "Yes"
        },
        {
          "type": "imBack",
          "title": "No",
          "value": "No"
        }
      ]
    },
    "attachments": [],
    "replyToId": "1e229b60-f628-11e9-9a5c-9588330456bc",
    "id": "220e2d70-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:33:04+08:00",
    "timestamp": "2019-10-24T06:33:04.199Z",
    "locale": "en-US"
  },
  {
    "text": "Yes",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "1571898810249rlp8yldvbc9"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:33:30.261Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "3196ec50-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:33:30+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "3196ec50-f628-11e9-9a5c-9588330456bc",
    "id": "3302ff70-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:33:32+08:00",
    "timestamp": "2019-10-24T06:33:32.647Z",
    "locale": "en-US"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:33:32.652Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "3196ec50-f628-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "Yes",
        "alteredText": null,
        "intents": {
          "Confirm": {
            "score": 0.982144058
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "Yes",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "Confirm",
          "score": 0.982144058
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "3303c2c0-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:33:32+08:00",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "Please provide the description:",
    "speak": "Please provide the description:",
    "inputHint": "expectingInput",
    "attachments": [],
    "replyToId": "3196ec50-f628-11e9-9a5c-9588330456bc",
    "id": "3364f590-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:33:33+08:00",
    "timestamp": "2019-10-24T06:33:33.289Z",
    "locale": "en-US"
  },
  {
    "text": "need video",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "1571898852041gynsx2uneg"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:34:12.053Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "4a7fe050-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:34:12+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:34:14.629Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "4a7fe050-f628-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "need video",
        "alteredText": null,
        "intents": {
          "Confirm": {
            "score": 0.117364779
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "need video",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "Confirm",
          "score": 0.117364779
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "4c091860-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:34:14+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "4a7fe050-f628-11e9-9a5c-9588330456bc",
    "id": "4c2b1f50-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:34:14+08:00",
    "timestamp": "2019-10-24T06:34:14.853Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "text": "Please input the urgency level:",
    "speak": "Please input the urgency level:",
    "inputHint": "expectingInput",
    "suggestedActions": {
      "actions": [
        {
          "type": "imBack",
          "title": "Low",
          "value": "Low"
        },
        {
          "type": "imBack",
          "title": "Medium",
          "value": "Medium"
        },
        {
          "type": "imBack",
          "title": "High",
          "value": "High"
        }
      ]
    },
    "attachments": [],
    "replyToId": "4a7fe050-f628-11e9-9a5c-9588330456bc",
    "id": "4c654220-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:34:15+08:00",
    "timestamp": "2019-10-24T06:34:15.234Z",
    "locale": "en-US"
  },
  {
    "text": "Low",
    "textFormat": "plain",
    "type": "message",
    "channelData": {
      "clientActivityID": "1571898856712wvjchozbw6d"
    },
    "channelId": "emulator",
    "from": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "name": "User",
      "role": "user"
    },
    "locale": "en-US",
    "timestamp": "2019-10-24T06:34:16.718Z",
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "id": "4d47b2e0-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:34:16+08:00",
    "recipient": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "serviceUrl": "https://089202dd.ngrok.io"
  },
  {
    "type": "trace",
    "timestamp": "2019-10-24T06:34:19.878Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "4d47b2e0-f628-11e9-9a5c-9588330456bc",
    "label": "Luis Trace",
    "valueType": "https://www.luis.ai/schemas/trace",
    "value": {
      "recognizerResult": {
        "text": "Low",
        "alteredText": null,
        "intents": {
          "Confirm": {
            "score": 0.332706243
          }
        },
        "entities": {
          "$instance": {}
        }
      },
      "luisModel": {
        "ModelID": "66805b44-2bbc-45be-987b-3c84469d912d"
      },
      "luisOptions": {
        "BingSpellCheckSubscriptionKey": null,
        "IncludeAllIntents": null,
        "IncludeInstanceData": null,
        "Log": null,
        "SpellCheck": null,
        "Staging": null,
        "Timeout": 100000,
        "TimezoneOffset": null,
        "LogPersonalInformation": false
      },
      "luisResult": {
        "query": "Low",
        "alteredQuery": null,
        "topScoringIntent": {
          "intent": "Confirm",
          "score": 0.332706243
        },
        "intents": null,
        "entities": [],
        "compositeEntities": null,
        "sentimentAnalysis": null,
        "connectedServiceResult": null
      }
    },
    "name": "LuisRecognizer",
    "id": "4f29e060-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:34:19+08:00",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "4d47b2e0-f628-11e9-9a5c-9588330456bc",
    "id": "4f4bc040-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:34:20+08:00",
    "timestamp": "2019-10-24T06:34:20.100Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "4d47b2e0-f628-11e9-9a5c-9588330456bc",
    "id": "50d06470-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:34:22+08:00",
    "timestamp": "2019-10-24T06:34:22.647Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "4d47b2e0-f628-11e9-9a5c-9588330456bc",
    "id": "5251ad40-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:34:25+08:00",
    "timestamp": "2019-10-24T06:34:25.172Z",
    "locale": "en-US"
  },
  {
    "type": "message",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "attachmentLayout": "list",
    "text": "Your ticket has been created. Let me know when you need my help.",
    "speak": "Your ticket has been created. Let me know when you need my help.",
    "inputHint": "acceptingInput",
    "attachments": [
      {
        "contentType": "application/vnd.microsoft.card.adaptive",
        "content": {
          "type": "AdaptiveCard",
          "version": "1.0",
          "id": "TicketCard",
          "speak": "need video",
          "body": [
            {
              "type": "Container",
              "backgroundImage": "data:image/svg+xml;base64,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",
              "items": [
                {
                  "type": "ColumnSet",
                  "columns": [
                    {
                      "type": "Column",
                      "width": "auto",
                      "items": [
                        {
                          "type": "Image",
                          "url": "data:image/svg+xml;base64,PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiIHN0YW5kYWxvbmU9Im5vIj8+CjxzdmcKICAgeG1sbnM6ZGM9Imh0dHA6Ly9wdXJsLm9yZy9kYy9lbGVtZW50cy8xLjEvIgogICB4bWxuczpjYz0iaHR0cDovL2NyZWF0aXZlY29tbW9ucy5vcmcvbnMjIgogICB4bWxuczpyZGY9Imh0dHA6Ly93d3cudzMub3JnLzE5OTkvMDIvMjItcmRmLXN5bnRheC1ucyMiCiAgIHhtbG5zOnN2Zz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciCiAgIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyIKICAgeG1sbnM6c29kaXBvZGk9Imh0dHA6Ly9zb2RpcG9kaS5zb3VyY2Vmb3JnZS5uZXQvRFREL3NvZGlwb2RpLTAuZHRkIgogICB4bWxuczppbmtzY2FwZT0iaHR0cDovL3d3dy5pbmtzY2FwZS5vcmcvbmFtZXNwYWNlcy9pbmtzY2FwZSIKICAgdmlld0JveD0iMCAwIDk2IDk2IgogICBpZD0iSWNvbnNfTGFiZWwiCiAgIG92ZXJmbG93PSJoaWRkZW4iCiAgIHZlcnNpb249IjEuMSIKICAgc29kaXBvZGk6ZG9jbmFtZT0iUGljdHVyZTEuc3ZnIgogICBpbmtzY2FwZTp2ZXJzaW9uPSIwLjkyLjQgKDVkYTY4OWMzMTMsIDIwMTktMDEtMTQpIj4KICA8bWV0YWRhdGEKICAgICBpZD0ibWV0YWRhdGE5Ij4KICAgIDxyZGY6UkRGPgogICAgICA8Y2M6V29yawogICAgICAgICByZGY6YWJvdXQ9IiI+CiAgICAgICAgPGRjOmZvcm1hdD5pbWFnZS9zdmcreG1sPC9kYzpmb3JtYXQ+CiAgICAgICAgPGRjOnR5cGUKICAgICAgICAgICByZGY6cmVzb3VyY2U9Imh0dHA6Ly9wdXJsLm9yZy9kYy9kY21pdHlwZS9TdGlsbEltYWdlIiAvPgogICAgICA8L2NjOldvcms+CiAgICA8L3JkZjpSREY+CiAgPC9tZXRhZGF0YT4KICA8ZGVmcwogICAgIGlkPSJkZWZzNyIgLz4KICA8c29kaXBvZGk6bmFtZWR2aWV3CiAgICAgcGFnZWNvbG9yPSIjZmZmZmZmIgogICAgIGJvcmRlcmNvbG9yPSIjNjY2NjY2IgogICAgIGJvcmRlcm9wYWNpdHk9IjEiCiAgICAgb2JqZWN0dG9sZXJhbmNlPSIxMCIKICAgICBncmlkdG9sZXJhbmNlPSIxMCIKICAgICBndWlkZXRvbGVyYW5jZT0iMTAiCiAgICAgaW5rc2NhcGU6cGFnZW9wYWNpdHk9IjAiCiAgICAgaW5rc2NhcGU6cGFnZXNoYWRvdz0iMiIKICAgICBpbmtzY2FwZTp3aW5kb3ctd2lkdGg9IjE5MjAiCiAgICAgaW5rc2NhcGU6d2luZG93LWhlaWdodD0iMTE0NyIKICAgICBpZD0ibmFtZWR2aWV3NSIKICAgICBzaG93Z3JpZD0iZmFsc2UiCiAgICAgaW5rc2NhcGU6em9vbT0iNC45MTY2NjY3IgogICAgIGlua3NjYXBlOmN4PSIzMi43MzQ2MDkiCiAgICAgaW5rc2NhcGU6Y3k9IjYxLjUzOTI2MSIKICAgICBpbmtzY2FwZTp3aW5kb3cteD0iLTgiCiAgICAgaW5rc2NhcGU6d2luZG93LXk9Ii04IgogICAgIGlua3NjYXBlOndpbmRvdy1tYXhpbWl6ZWQ9IjEiCiAgICAgaW5rc2NhcGU6Y3VycmVudC1sYXllcj0iSWNvbnNfTGFiZWwiIC8+CiAgPHBhdGgKICAgICBkPSJNNTAuNCA2OS40IDQ3LjYgNjYuNiA2Ni42IDQ3LjYgNjkuNCA1MC40IDUwLjQgNjkuNFpNNDAuNiA1OS42IDU5LjYgNDAuNiA2Mi40IDQzLjQgNDMuNCA2Mi40IDQwLjYgNTkuNlpNMzMuNiA1Mi42IDUyLjYgMzMuNiA1NS40IDM2LjQgMzYuNCA1NS40IDMzLjYgNTIuNlpNMjggMzJDMjUuOCAzMiAyNCAzMC4yIDI0IDI4IDI0IDI1LjggMjUuOCAyNCAyOCAyNCAzMC4yIDI0IDMyIDI1LjggMzIgMjggMzIgMzAuMiAzMC4yIDMyIDI4IDMyWk03Ny4yIDQ5LjIgNDkuMiAyMS4yQzQ4LjQgMjAuNCA0Ny40IDIwIDQ2LjQgMjBMMjggMjBDMjMuNiAyMCAyMCAyMy42IDIwIDI4TDIwIDQ2LjNDMjAgNDcuNCAyMC40IDQ4LjQgMjEuMiA0OS4xTDQ5LjIgNzcuMUM1MC44IDc4LjcgNTMuMyA3OC43IDU0LjkgNzcuMUw3Ny4yIDU0LjhDNzguNyA1My4zIDc4LjcgNTAuNyA3Ny4yIDQ5LjJaIgogICAgIGlkPSJwYXRoMiIKICAgICBzdHlsZT0iZmlsbDojZmZmZmZmIiAvPgogIDxwYXRoCiAgICAgc3R5bGU9ImZpbGw6I2ZmZmZmZjtzdHJva2Utd2lkdGg6MC4yMDMzODk4MiIKICAgICBkPSJNIDUwLjMyNzgyOSw3Ny43NzQ1MjEgQyA0OS40MzU4MDgsNzcuMzEwNTI2IDIwLjk4MzMyMiw0OC44NTc0OTUgMjAuNTE3NjM0LDQ3Ljk2Mzc1NyBjIC0wLjM3MzM0MiwtMC43MTY1MSAtMC4zOTMxOTUsLTEuMjY3Mzk5IC0wLjM5MzE5NSwtMTAuOTEwNzggMCwtOS41NTc5NTYgMC4wMjM3NiwtMTAuMjMyMzA2IDAuNDAzNDI0LC0xMS40NDg3OCAwLjcyMTcxLC0yLjMxMjQzNSAyLjYxMDIwNiwtNC4yMzczMzUgNC45NzEzOTQsLTUuMDY3MjI2IDEuMDU1MjQsLTAuMzcwODg3IDEuNzQ4MTk2LC0wLjM5NDg3NiAxMS40MDYyOTUsLTAuMzk0ODc2IDguODExNTMyLDAgMTAuMzkwOTk0LDAuMDQ0OTYgMTEuMDM4OTgsMC4zMTQyMzkgMC45MTYxNTksMC4zODA3MjIgMjguODk0MDYzLDI4LjIxNzY3NiAyOS42MzE2NDksMjkuNDgyMzcxIDAuNjUxOTMzLDEuMTE3ODI4IDAuNzc5NTcyLDEuOTA2MzAxIDAuNDk3NTY4LDMuMDczNjI3IC0wLjIyODg2MiwwLjk0NzM0MyAtMC43Nzc3OTMsMS41MzQxNDcgLTExLjY1NDA2NCwxMi40NTgxNTggLTYuMjc3NjM5LDYuMzA1MTk0IC0xMS44MjA3OTEsMTEuNzI4MDc2IC0xMi4zMTgxMTYsMTIuMDUwODQ3IC0wLjcyNzc2NywwLjQ3MjMzNSAtMS4xMjQ2ODEsMC41ODUyNzEgLTIuMDMzODk4LDAuNTc4NzE2IC0wLjYyMTMyLC0wLjAwNDUgLTEuNDA0MjQ4LC0wLjE1MDk2OSAtMS43Mzk4NDIsLTAuMzI1NTMyIHogbSA5LjcwODkyNCwtMTcuOTE3NjEzIDkuNTA3MTM4LC05LjUwNTUyNSAtMS4zNjUyODcsLTEuMzc1ODMxIGMgLTAuNzUwOTA5LC0wLjc1NjcwNiAtMS40NTg5MDMsLTEuMzc1ODMgLTEuNTczMzIyLC0xLjM3NTgzIC0wLjI2NTk1MiwwIC0xOS4wMjMyMTUsMTguNzQ0ODggLTE5LjAyMzIxNSwxOS4wMTA2NTYgMCwwLjI2NjE1NiAyLjQ3NDE4NCwyLjc1MjA1NiAyLjczOTA4MywyLjc1MjA1NiAwLjExNDY1NSwwIDQuNDg2Njc2LC00LjI3NzQ4NiA5LjcxNTYwMywtOS41MDU1MjYgeiBtIC03LjA2NTMyOCwtNi45Njg1NzkgOS41NTcyMjksLTkuNTU4ODUyIC0xLjQ3NDAzNSwtMS40NzQwMzUgLTEuNDc0MDM3LC0xLjQ3NDAzOCAtOS42MDY1NTUsOS42MDY1NTYgLTkuNjA2NTU2LDkuNjA2NTU3IDEuNDE1NDAyLDEuNDI2MzMgYyAwLjc3ODQ3MSwwLjc4NDQ4MyAxLjQ2Mzk4NCwxLjQyNjMzMiAxLjUyMzM2NCwxLjQyNjMzMiAwLjA1OTM4LDAgNC40MDg3MTQsLTQuMzAxNDgzIDkuNjY1MTg4LC05LjU1ODg1IHogbSAtNi45MTUyNTQsLTYuOTE1MjU0IDkuNTU3MjI5LC05LjU1ODg1MiAtMS40NzQwMzUsLTEuNDc0MDM2IC0xLjQ3NDAzNywtMS40NzQwMzYgLTkuNjA2NTU2LDkuNjA2NTU0IC05LjYwNjU1NSw5LjYwNjU1OCAxLjQxNTQwMiwxLjQyNjMzIGMgMC43Nzg0NzEsMC43ODQ0ODMgMS40NjM5ODUsMS40MjYzMzIgMS41MjMzNjQsMS40MjYzMzIgMC4wNTkzOCwwIDQuNDA4NzE0LC00LjMwMTQ4MyA5LjY2NTE4OCwtOS41NTg4NSB6IG0gLTE2LjkyNjE3MiwtMTQuMDQ2NiBjIDAuNDIyNTQ5LC0wLjExNzM0MyAxLjA5MDc4NCwtMC40OTY1MiAxLjQ4NDk2NiwtMC44NDI2MTcgMi45NDgzOSwtMi41ODg3MjEgMS4yMjcyMzcsLTcuMDc3MzU3IC0yLjcxMzc4OSwtNy4wNzczNTcgLTQuNTQ5OTM4LDAgLTUuNDQ2ODkxLDYuNjUxNDEgLTEuMDY0ODcyLDcuODk2NjIxIDAuOTU1NTY0LDAuMjcxNTM2IDEuMzg0Mjc1LDAuMjc1OTAxIDIuMjkzNjk1LDAuMDIzMzUgeiIKICAgICBpZD0icGF0aDM3MTgiCiAgICAgaW5rc2NhcGU6Y29ubmVjdG9yLWN1cnZhdHVyZT0iMCIgLz4KPC9zdmc+Cg==",
                          "horizontalAlignment": "center",
                          "width": "35px",
                          "height": "35px"
                        }
                      ],
                      "verticalContentAlignment": "center",
                      "horizontalAlignment": "Center"
                    },
                    {
                      "type": "Column",
                      "width": "stretch",
                      "items": [
                        {
                          "type": "TextBlock",
                          "size": "medium",
                          "color": "light",
                          "text": "how to use excel",
                          "wrap": true
                        }
                      ],
                      "verticalContentAlignment": "center"
                    }
                  ]
                },
                {
                  "type": "TextBlock",
                  "weight": "bolder",
                  "color": "light",
                  "text": "Urgency: Low"
                },
                {
                  "type": "TextBlock",
                  "color": "light",
                  "text": "State: New"
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Opened at "
                },
                {
                  "type": "TextBlock",
                  "size": "small",
                  "color": "light",
                  "text": "Number: INC0010007"
                }
              ]
            },
            {
              "type": "TextBlock",
              "text": "need video",
              "wrap": true,
              "maxLines": 5
            },
            {
              "type": "ActionSet",
              "actions": [
                {
                  "type": "Action.Submit",
                  "data": "update the ticket INC0010007",
                  "title": "Update"
                },
                {
                  "type": "Action.Submit",
                  "data": "close the ticket INC0010007",
                  "title": "Close"
                }
              ]
            },
            {
              "type": "Container",
              "items": [
                {
                  "type": "TextBlock",
                  "size": "small",
                  "text": "Powered by **ServiceNow**",
                  "horizontalAlignment": "right"
                }
              ],
              "separator": true
            }
          ]
        }
      }
    ],
    "entities": [],
    "replyToId": "4d47b2e0-f628-11e9-9a5c-9588330456bc",
    "id": "53bde770-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:34:27+08:00",
    "timestamp": "2019-10-24T06:34:27.559Z",
    "locale": "en-US"
  },
  {
    "type": "typing",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "replyToId": "4d47b2e0-f628-11e9-9a5c-9588330456bc",
    "id": "53d3b960-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:34:27+08:00",
    "timestamp": "2019-10-24T06:34:27.702Z",
    "locale": "en-US"
  },
  {
    "type": "handoff",
    "timestamp": "2019-10-24T06:34:28.139Z",
    "serviceUrl": "https://089202dd.ngrok.io",
    "channelId": "emulator",
    "from": {
      "id": "70bf4a80-8cd8-11e9-9331-753e1f3ed15b",
      "name": "Bot",
      "role": "bot"
    },
    "conversation": {
      "id": "53ee3bb0-f627-11e9-b9af-5d7ba574cbf4|livechat"
    },
    "recipient": {
      "id": "d5241274-ee59-4c71-b6e5-be688f28d94f",
      "role": "user"
    },
    "locale": "en-US",
    "text": "",
    "attachments": [],
    "entities": [],
    "replyToId": "4d47b2e0-f628-11e9-9a5c-9588330456bc",
    "id": "54168ec0-f628-11e9-9a5c-9588330456bc",
    "localTimestamp": "2019-10-24T14:34:28+08:00"
  }
]