Supplier & Vendor Performance Review
For the buyer or category manager who currently spends a week in spreadsheets before every vendor review, assembling delivery performance, quality records, invoice disputes and the contract terms that govern them.
It pulls the PO, receipt, invoice, return and quality records, rolls up the OTIF, defect and dispute scorecard with trends, clusters recurring issues with evidence, retrieves the governing trading term, and drafts the review agenda, corrective action request and commitment tracker.
How it works
- Pulls PO, receipt, invoice, return and quality records.
- Rolls up OTIF, defect, return and dispute rates with trends (deterministic).
- Clusters recurring issues and attaches the evidence.
- Retrieves and quotes the governing contract or trading term.
- Drafts the agenda, corrective action request and commitment tracker.
Example scenario
“Great partner, keep it friendly, skip the scorecard.” The records disagree:
- OTIF has fallen across three consecutive quarters — a trend flag, not a bad quarter.
- The latest quarter breaches the threshold in the trading terms, which triggers a corrective-action right and a rebate. The clause is quoted; whether to invoke it stays the buyer’s decision.
- The short-ship cluster concentrates in one DC, which meets the “mostly our own fault” line with specific record ids.
A naive prep writes the friendly deck the buyer asked for. Hospitality is not a metric.
What you bring
ERP purchase orders, receipts and invoices, supplier portals and correspondence, quality and return records, contracts and trading terms, and the vendor master.
Boundaries
Read-only scorecarding and drafting. It does not change a PO, place a payment hold, amend a contract or deselect a supplier.