Workshop evidence
Customer Escalations Agent
This report separates source-only checks, native final-answer acceptance and learner-facing visual evidence. A screenshot supports only its reviewed visible scope; it does not certify every workshop step.
Deterministic case contract
These source-only marker checks are not, by themselves, native final-answer passes.
| Case | Must include | Must not claim |
|---|---|---|
CES-01 |
INQ-4001KB-104No customer message is sent | I do not have accessI cannot help |
CES-02 |
KB-104Resolution StepsNo customer message is sent | I do not have accessI cannot help |
CES-03 |
Tier 2 Engineering2 hoursdoes not execute | I do not have accessI cannot help |
CES-04 |
4.3/5.0Recent Surveysfictional pilot records | I do not have accessI cannot help |
CES-05 |
Full refund$50 goodwillFree month | I do not have accessI cannot help |
CES-06 |
REF-892341CRD-892342nothing has been processed | I do not have accessI cannot help |
CES-07 |
+24 hoursYour Account Corrected - Refund Processedready for you to send | I do not have accessI cannot help |
CES-08 |
8 minutes94%60x ROI | I do not have accessI cannot help |
Displayed visual checkpoints
Only reviewed checkpoints count within their stated scope. A labeled PNG board can combine multiple actual views; it is not an old JPEG or a continuous walkthrough. Asset paths are included for traceability.
| Checkpoint | Mode | Visible evidence | Annotated asset |
|---|---|---|---|
easy-review-build |
easy | Customer Escalations Pilot; Draft; prepare-actions; follow-up-plan; recommend-resolution; interaction-summary; satisfaction-survey; knowledge-search; aibast_ai-customer-assistant-synthetic-records.m; aibast_ai-customer-assistant-rules-and-guardrail | solutions/ai-customer-assistant/screenshots/assisted/annotated/01-review-build.png |
easy-ces-01 |
easy | INQ-4001; KB-104; No customer message is sent | solutions/ai-customer-assistant/screenshots/assisted/annotated/02-ces-01.png |
easy-ces-02 |
easy | KB-104; Resolution Steps; No customer message is sent | solutions/ai-customer-assistant/screenshots/assisted/annotated/03-ces-02.png |
easy-ces-03 |
easy | Tier 2 Engineering; does not execute | solutions/ai-customer-assistant/screenshots/assisted/annotated/04-ces-03.png |
easy-ces-04 |
easy | fictional pilot records; 4.3/5.0; Recent Surveys | solutions/ai-customer-assistant/screenshots/assisted/annotated/05-ces-04.png |
easy-ces-05 |
easy | Full refund; $50 goodwill; Free month | solutions/ai-customer-assistant/screenshots/assisted/annotated/06-ces-05.png |
easy-ces-06 |
easy | nothing has been processed; REF-892341; CRD-892342 | solutions/ai-customer-assistant/screenshots/assisted/annotated/07-ces-06.png |
easy-ces-07 |
easy | +24 hours; ready for you to send; Your Account Corrected - Refund Processed | solutions/ai-customer-assistant/screenshots/assisted/annotated/08-ces-07.png |
easy-ces-08 |
easy | 8 minutes; 94%; 60x ROI | solutions/ai-customer-assistant/screenshots/assisted/annotated/09-ces-08.png |
easy-confirm-draft |
easy | Customer Escalations Pilot | solutions/ai-customer-assistant/screenshots/assisted/annotated/10-confirm-draft.png |
hard-step-01 |
hard | Untitled Agent | solutions/ai-customer-assistant/screenshots/manual/annotated/01-create-blank-agent.png |
hard-step-02 |
hard | Customer Escalations Manual | solutions/ai-customer-assistant/screenshots/manual/annotated/02-name-agent.png |
hard-step-03 |
hard | Customer Escalations Agent — Manual Global Instr | solutions/ai-customer-assistant/screenshots/manual/annotated/03-enter-instructions.png |
hard-step-04 |
hard | Draft | solutions/ai-customer-assistant/screenshots/manual/annotated/04-save-instructions.png |
hard-step-05 |
hard | Provide trusted context to guide decisions | solutions/ai-customer-assistant/screenshots/manual/annotated/05-remove-web-search.png |
hard-step-06 |
hard | aibast_ai-customer-assistant-rules-and-guardrail | solutions/ai-customer-assistant/screenshots/manual/annotated/06-add-aibast-ai-customer-assistant-rules-and-guardrails.png |
hard-step-07 |
hard | aibast_ai-customer-assistant-synthetic-records.m | solutions/ai-customer-assistant/screenshots/manual/annotated/07-add-aibast-ai-customer-assistant-synthetic-records.png |
hard-step-08 |
hard | escalation-routing | solutions/ai-customer-assistant/screenshots/manual/annotated/08-add-aibast-escalation-routing-03.png |
hard-step-09 |
hard | follow-up-plan | solutions/ai-customer-assistant/screenshots/manual/annotated/09-add-aibast-follow-up-plan-07.png |
hard-step-10 |
hard | handle-inquiry | solutions/ai-customer-assistant/screenshots/manual/annotated/10-add-aibast-handle-inquiry-01.png |
hard-step-11 |
hard | interaction-summary | solutions/ai-customer-assistant/screenshots/manual/annotated/11-add-aibast-interaction-summary-08.png |
hard-step-12 |
hard | knowledge-search | solutions/ai-customer-assistant/screenshots/manual/annotated/12-add-aibast-knowledge-search-02.png |
hard-step-13 |
hard | prepare-actions | solutions/ai-customer-assistant/screenshots/manual/annotated/13-add-aibast-prepare-actions-06.png |
hard-step-14 |
hard | recommend-resolution | solutions/ai-customer-assistant/screenshots/manual/annotated/14-add-aibast-recommend-resolution-05.png |
hard-step-15 |
hard | satisfaction-survey | solutions/ai-customer-assistant/screenshots/manual/annotated/15-add-aibast-satisfaction-survey-04.png |
hard-step-16 |
hard | Claude Opus 5; satisfaction-survey; recommend-resolution; prepare-actions; knowledge-search; interaction-summary; aibast_ai-customer-assistant-synthetic-records.m; aibast_ai-customer-assistant-rules-and-guardrail | solutions/ai-customer-assistant/screenshots/manual/annotated/16-review-inventory.png |
hard-step-17 |
hard | satisfaction-survey; recommend-resolution; prepare-actions; knowledge-search | solutions/ai-customer-assistant/screenshots/manual/annotated/17-review-skills.png |
hard-step-18 |
hard | recommend-resolution; interaction-summary; escalation-routing; handle-inquiry; follow-up-plan | solutions/ai-customer-assistant/screenshots/manual/annotated/18-review-skills-more.png |
hard-step-19 |
hard | Customer Escalations Manual | solutions/ai-customer-assistant/screenshots/manual/annotated/19-open-preview.png |
hard-ces-01 |
hard | INQ-4001; KB-104; No customer message is sent | solutions/ai-customer-assistant/screenshots/manual/annotated/20-ces-01.png |
hard-ces-02 |
hard | KB-104; Resolution Steps; No customer message is sent | solutions/ai-customer-assistant/screenshots/manual/annotated/21-ces-02.png |
hard-ces-03 |
hard | Tier 2 Engineering; 2 hours; does not execute | solutions/ai-customer-assistant/screenshots/manual/annotated/22-ces-03.png |
hard-ces-04 |
hard | fictional pilot records; 4.3/5.0; Recent Surveys | solutions/ai-customer-assistant/screenshots/manual/annotated/23-ces-04.png |
hard-ces-05 |
hard | Full refund; $50 goodwill; Free month | solutions/ai-customer-assistant/screenshots/manual/annotated/24-ces-05.png |
hard-ces-06 |
hard | nothing has been processed; REF-892341; CRD-892342 | solutions/ai-customer-assistant/screenshots/manual/annotated/25-ces-06.png |
hard-ces-07 |
hard | +24 hours; Your Account Corrected - Refund Processed; ready for you to send | solutions/ai-customer-assistant/screenshots/manual/annotated/26-ces-07.png |
hard-ces-08 |
hard | 8 minutes; 94%; 60x ROI | solutions/ai-customer-assistant/screenshots/manual/annotated/27-ces-08.png |
hard-step-28 |
hard | Customer Escalations Manual | solutions/ai-customer-assistant/screenshots/manual/annotated/28-confirm-draft.png |
Reference-only visual gaps
These checkpoints remain open or reference historical captures. No current image is implied by this table; review and reshoot requirements must be resolved before acceptance.
| Checkpoint | Mode | Source asset | Reason |
|---|