Classifies incoming cases, drafts grounded answers, and routes high-risk issues to a human queue.
How it works
- Classify case
- Search knowledge
- Draft response
- Human review
- Update case
Demo submission for gallery design and discovery testing.
Back to gallery
Agents + workflows
Customer Support Triage
Classifies incoming cases, drafts grounded answers, and routes high-risk issues to a human queue.
1Workflows
1Agents
Tools
MCP
Skills
Agents
1
Workflows
1
Components
2
Solution
Demo_customer_support_triage
Agent architecture
Select an agent, tool, or skill to inspect the published configuration.
customer_support_triage_agent
Support Triage Agent
Model: GPT-50 tools0 skills0 connected
Workflow canvases
These positions and connections come from the saved designer graph in the exported solution.
customer-support-triage-workflow
Triage and route support cases
Trigger: When a support case is created7 steps6 connections
Trigger: When a support case is created7 nodes6 connections
Exploded solution manifest
The download rebuilds these submitted files at the ZIP root. Gallery metadata and the human-facing README are excluded.
bot: 2solution: 2workflow: 1
| Path | Type | Size |
|---|---|---|
| bots/customer_support_triage_agent/bot.xml | bot | 88 B |
| bots/customer_support_triage_agent/configuration.json | bot | 342 B |
| customizations.xml | solution | 222 B |
| solution.xml | solution | 517 B |
| Workflows/workflow.json | workflow | 3,836 B |