Dynamics 365 Investigations v1.0.1.0
Major app release: expanded features for lead management, case conversion, referrals, governance, and analytics.
Jun-25, 2025
- Model-driven app: Investigations
- Lead Management: structured lead intake and prioritization.
- Case Conversion & Management: convert leads into cases and guide investigations with configurable business process flows.
- Informal Complaint Lifecycle: track contacts (Complainants, Subjects, Witnesses), statute violations, and related knowledge articles.
- Investigations & Referrals: manage multiple investigations per case and track referrals (administrative, civil, criminal).
- Process Automation & Governance: SLA timers, configurable routing, and business process bars.
- Analytics & Reporting: embedded Power BI dashboards for KPIs and case metrics.
- Sample Data: includes sample Leads and ICM Violation Codes for demos and testing.
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