Customer Conversation harness

Build Customer Assist agents in Microsoft Copilot Studio for customer-facing chat and voice. Explore instructions, knowledge, tools, specialist agents, and escalation.

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Level 200 Duration 30 min Section intermediate modules
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Topics covered

  • The Customer Conversation harness and Customer Assist agent authoring.
  • Knowledge-grounded conversations and tool-backed actions.
  • Web chat, voice, specialist agents, and human escalation.

Hands-on Lab

Associated Lab

Customer Conversation Harness

Build the Zava Coffee Subscription Assistant as a Customer Assist Agent: a voice-first primary agent with a Generative skill and Voice instructions, a Subscription Cancellation ...

Level 200 Duration 30 min
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