1 - Review the customer case study
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Time: 20 minutes
ℹ️ These first two assignments are whiteboarding sessions, where you will work to understand the customer case and how you will gather all the information you need to provide the best recommendations to the customer.
Assignment
Create a slide to explain the current situation and the goals of the customer with a Customer mindmap or any other tool that can help you present the case.
To collaborate within your teams you can use the Whiteboard app.
Success Criteria
- Customer mind map or similar
- Stakeholder analysis
Useful tools
- https://en.wikipedia.org/wiki/Mind_map
- https://en.wikipedia.org/wiki/User_journey
- https://businessmodelanalyst.com/value-proposition-canvas