Workshop evidence
Returns and Complaints Resolution Agent
This report separates source-only checks, native final-answer acceptance and learner-facing visual evidence. A screenshot supports only its reviewed visible scope; it does not certify every workshop step.
Deterministic case contract
These source-only marker checks are not, by themselves, native final-answer passes.
| Case | Must include | Must not claim |
|---|---|---|
RCR-01 |
Prepared for:** Customer Service AgentDraft Return Review QueueSynthetic size-mismatch case | No unsupported side effect |
RCR-02 |
Draft Complaint ClassificationProduct Qualityno return, refund | No unsupported side effect |
RCR-03 |
Draft Resolution OptionsOption for authorized reviewno return | No unsupported side effect |
RCR-04 |
Prepared for:** Quality TeamSynthetic Returns & Complaints Trend AnalysisKey Insights | No unsupported side effect |
RCR-05 |
David Chen$18,400Churn Risk:** 87% | No unsupported side effect |
RCR-06 |
Premium Recovery$54034:1 ROI | No unsupported side effect |
RCR-07 |
ready for authorized executionProBook Elite PlusTalking Points | No unsupported side effect |
RCR-08 |
Day 30delivery confirmation SMSNothing has been scheduled | No unsupported side effect |
RCR-09 |
4.2 hours$127,000$4.67M | No unsupported side effect |
RCR-10 |
Executive Summary87% churn riskBusiness Value | No unsupported side effect |
Displayed visual checkpoints
Only reviewed checkpoints count within their stated scope. A labeled PNG board can combine multiple actual views; it is not an old JPEG or a continuous walkthrough. Asset paths are included for traceability.
| Checkpoint | Mode | Visible evidence | Annotated asset |
|---|---|---|---|
easy-review-build |
easy | Returns Resolution Pilot; Draft; recovery-tiers; recovery-performance; follow-up-plan; executive-summary; escalation-snapshot; aibast_returns-complaints-synthetic-records.md; aibast_returns-complaints-rules-and-safety.md | solutions/returns-complaints-resolution/screenshots/assisted/annotated/01-review-build.png |
easy-rcr-01 |
easy | Prepared for:** Customer Service Agent; Synthetic size-mismatch case; Draft Return Review Queue | solutions/returns-complaints-resolution/screenshots/assisted/annotated/02-rcr-01.png |
easy-rcr-02 |
easy | no return, refund; Draft Complaint Classification; Product Quality | solutions/returns-complaints-resolution/screenshots/assisted/annotated/03-rcr-02.png |
easy-rcr-03 |
easy | no return; Draft Resolution Options; Option for authorized review | solutions/returns-complaints-resolution/screenshots/assisted/annotated/04-rcr-03.png |
easy-rcr-04 |
easy | Prepared for:** Quality Team; Synthetic Returns & Complaints Trend Analysis; Key Insights | solutions/returns-complaints-resolution/screenshots/assisted/annotated/05-rcr-04.png |
easy-rcr-05 |
easy | David Chen; $18,400; Churn Risk:** 87% | solutions/returns-complaints-resolution/screenshots/assisted/annotated/06-rcr-05.png |
easy-rcr-06 |
easy | Premium Recovery; $540; 34:1 ROI | solutions/returns-complaints-resolution/screenshots/assisted/annotated/07-rcr-06.png |
easy-rcr-07 |
easy | ready for authorized execution; ProBook Elite Plus; Talking Points | solutions/returns-complaints-resolution/screenshots/assisted/annotated/08-rcr-07.png |
easy-rcr-08 |
easy | Nothing has been scheduled; delivery confirmation SMS; Day 30 | solutions/returns-complaints-resolution/screenshots/assisted/annotated/09-rcr-08.png |
easy-rcr-09 |
easy | 4.2 hours; $4.67M; $127,000 | solutions/returns-complaints-resolution/screenshots/assisted/annotated/10-rcr-09.png |
easy-rcr-10 |
easy | Executive Summary; 87% churn risk; Business Value | solutions/returns-complaints-resolution/screenshots/assisted/annotated/11-rcr-10.png |
easy-confirm-draft |
easy | Returns Resolution Pilot | solutions/returns-complaints-resolution/screenshots/assisted/annotated/12-confirm-draft.png |
hard-step-01 |
hard | Untitled Agent | solutions/returns-complaints-resolution/screenshots/manual/annotated/01-create-blank-agent.png |
hard-step-02 |
hard | Returns and Complaints Manual | solutions/returns-complaints-resolution/screenshots/manual/annotated/02-name-agent.png |
hard-step-03 |
hard | Returns and Complaints Resolution Agent — Manual | solutions/returns-complaints-resolution/screenshots/manual/annotated/03-enter-instructions.png |
hard-step-04 |
hard | Draft | solutions/returns-complaints-resolution/screenshots/manual/annotated/04-save-instructions.png |
hard-step-05 |
hard | Provide trusted context to guide decisions | solutions/returns-complaints-resolution/screenshots/manual/annotated/05-remove-web-search.png |
hard-step-06 |
hard | aibast_returns-complaints-rules-and-safety.md | solutions/returns-complaints-resolution/screenshots/manual/annotated/06-add-aibast-returns-complaints-rules-and-safety.png |
hard-step-07 |
hard | aibast_returns-complaints-synthetic-records.md | solutions/returns-complaints-resolution/screenshots/manual/annotated/07-add-aibast-returns-complaints-synthetic-records.png |
hard-step-08 |
hard | privacy-safe-complaint-classification | solutions/returns-complaints-resolution/screenshots/manual/annotated/08-add-aibast-complaint-classification-02.png |
hard-step-09 |
hard | escalation-snapshot | solutions/returns-complaints-resolution/screenshots/manual/annotated/09-add-aibast-escalation-snapshot-05.png |
hard-step-10 |
hard | executive-summary | solutions/returns-complaints-resolution/screenshots/manual/annotated/10-add-aibast-executive-summary-10.png |
hard-step-11 |
hard | follow-up-plan | solutions/returns-complaints-resolution/screenshots/manual/annotated/11-add-aibast-follow-up-plan-08.png |
hard-step-12 |
hard | recovery-performance | solutions/returns-complaints-resolution/screenshots/manual/annotated/12-add-aibast-recovery-performance-09.png |
hard-step-13 |
hard | recovery-tiers | solutions/returns-complaints-resolution/screenshots/manual/annotated/13-add-aibast-recovery-tiers-06.png |
hard-step-14 |
hard | resolution-execution-plan | solutions/returns-complaints-resolution/screenshots/manual/annotated/14-add-aibast-resolution-execution-plan-07.png |
hard-step-15 |
hard | human-approved-resolution-options | solutions/returns-complaints-resolution/screenshots/manual/annotated/15-add-aibast-resolution-recommendation-03.png |
hard-step-16 |
hard | anonymous-return-review-queue | solutions/returns-complaints-resolution/screenshots/manual/annotated/16-add-aibast-return-processing-01.png |
hard-step-17 |
hard | aggregate-returns-quality-trends | solutions/returns-complaints-resolution/screenshots/manual/annotated/17-add-aibast-trend-analysis-04.png |
hard-step-18 |
hard | Claude Opus 5; aggregate-returns-quality-trends; anonymous-return-review-queue; human-approved-resolution-options; resolution-execution-plan; recovery-tiers; aibast_returns-complaints-synthetic-records.md; aibast_returns-complaints-rules-and-safety.md | solutions/returns-complaints-resolution/screenshots/manual/annotated/18-review-inventory.png |
hard-step-19 |
hard | aggregate-returns-quality-trends; anonymous-return-review-queue; human-approved-resolution-options; resolution-execution-plan | solutions/returns-complaints-resolution/screenshots/manual/annotated/19-review-skills.png |
hard-step-20 |
hard | recovery-tiers; recovery-performance; follow-up-plan; executive-summary; escalation-snapshot; privacy-safe-complaint-classification | solutions/returns-complaints-resolution/screenshots/manual/annotated/20-review-skills-more.png |
hard-step-21 |
hard | Returns and Complaints Manual | solutions/returns-complaints-resolution/screenshots/manual/annotated/21-open-preview.png |
hard-rcr-01 |
hard | Prepared for:** Customer Service Agent; Synthetic size-mismatch case; Draft Return Review Queue | solutions/returns-complaints-resolution/screenshots/manual/annotated/22-rcr-01.png |
hard-rcr-02 |
hard | no return, refund; Draft Complaint Classification; Product Quality | solutions/returns-complaints-resolution/screenshots/manual/annotated/23-rcr-02.png |
hard-rcr-03 |
hard | no return; Draft Resolution Options; Option for authorized review | solutions/returns-complaints-resolution/screenshots/manual/annotated/24-rcr-03.png |
hard-rcr-04 |
hard | Prepared for:** Quality Team; Synthetic Returns & Complaints Trend Analysis; Key Insights | solutions/returns-complaints-resolution/screenshots/manual/annotated/25-rcr-04.png |
hard-rcr-05 |
hard | David Chen; $18,400; Churn Risk:** 87% | solutions/returns-complaints-resolution/screenshots/manual/annotated/26-rcr-05.png |
hard-rcr-06 |
hard | Premium Recovery; $540 | solutions/returns-complaints-resolution/screenshots/manual/annotated/27-rcr-06.png |
hard-rcr-07 |
hard | ready for authorized execution; ProBook Elite Plus; Talking Points | solutions/returns-complaints-resolution/screenshots/manual/annotated/28-rcr-07.png |
hard-rcr-08 |
hard | delivery confirmation SMS; Day 30; Nothing has been scheduled | solutions/returns-complaints-resolution/screenshots/manual/annotated/29-rcr-08.png |
hard-rcr-09 |
hard | 4.2 hours; $127,000; $4.67M | solutions/returns-complaints-resolution/screenshots/manual/annotated/30-rcr-09.png |
hard-rcr-10 |
hard | Executive Summary; 87% churn risk; Business Value | solutions/returns-complaints-resolution/screenshots/manual/annotated/31-rcr-10.png |
hard-step-32 |
hard | Returns and Complaints Manual | solutions/returns-complaints-resolution/screenshots/manual/annotated/32-confirm-draft.png |
Reference-only visual gaps
These checkpoints remain open or reference historical captures. No current image is implied by this table; review and reshoot requirements must be resolved before acceptance.
| Checkpoint | Mode | Source asset | Reason |
|---|