Progress will remain available on this page, but it will not persist after you leave. Easy Mode remains available.
About this workshop
Workshop mission: Turn motivated, open-minded, non-technical sales professionals into AI superheroes who can match the practical output and problem-solving pace of technical peers who are not using AI, while staying evidence-grounded, governed, and honest about what the tools proved.
Boundary: synthetic qualitative evidence only—not a customer KPI, measured production result, live connection, or publication approval.
Found something inaccurate? Use Report an issue at that point. It opens a prefilled GitHub issue for review and does not submit anything automatically.
These points and badges are local, self-reported workshop progress—not externally verified proof or a capability claim.
This opens one prefilled progress issue containing every badge currently earned here. Nothing syncs until you submit it. Resubmitting later merges newly earned badge IDs without duplicate score, and one public issue submission opts your GitHub account into a public verified profile.
1
Workshop setup
Open GitHub Copilot Chat
Start in GitHub Copilot Chat. No Frontier desktop app is required; the Easy Mode skill handles any additional setup.
Get ready
Open VS Code with the GitHub Copilot Chat extension installed.
Sign in to GitHub with an account that has Copilot access.
Open the Copilot Chat panel and select Agent mode.
Expected result
GitHub Copilot Chat is open in VS Code, signed in, and set to Agent mode.
What you will learn
Use the single Easy Mode skill.
Build and prove the portable agent.
Deploy the reviewed solution as an unpublished Draft.
Confirm the behavior yourself in Copilot Studio Preview.
Recognize the evidence that means the module is complete.
Before you begin
Use VS Code with GitHub Copilot Chat in Agent mode.
Sign in to GitHub with Copilot access.
Have access to a Copilot Studio environment.
The skill handles setup for you.
Do not publish. This module ends with a validated Draft.
Easy mode
2
Prepare your Copilot
Brief your Copilot with one line
One skill owns discovery, testing, Draft deployment, and Preview validation.
Do this
Open GitHub Copilot Chat in VS Code and select Agent mode.
Paste this one line and send it. Copilot reads the skill itself; nothing to download.
Send this message
Go and read https://raw.githubusercontent.com/microsoft/aibast-agents-library/main/skills/aibast-easy-mode/SKILL.md and run the Returns and Complaints Resolution workshop for me.
Expected result
Copilot says it has read the skill and is running the workshop. The skill owns the remaining setup and validation.
3
Prove the solution locally
Ask Easy Mode to build and test Returns and Complaints Resolution
This step proves the portable business logic before any Copilot Studio work begins. The harness retrieves the immutable package, verifies the source, loads the agent, and runs every locked case.
Send this message
Give me Returns and Complaints Resolution using Easy Mode and test it for me.
Expected result
Copilot reports a verified source and 10/10 locked local cases passed.
Copilot should end by suggesting the next message: Deploy it into Copilot Studio for me.
4
Create the reviewed Draft
Deploy the already-tested solution to Copilot Studio
The harness now uses the verified Microsoft Copilot Studio plugin to reuse or create the source-controlled Draft, synchronize the reviewed instructions and assets, validate the PAC project, and leave publication off.
Send this message
Deploy it into Copilot Studio for me.
Expected result
Draft: Returns and Complaints Manual
Model: Claude Opus 5
Knowledge files: 2
Skills: 10
Status: Draft; published: false
The harness then validates the real Preview front door before returning its final verdict.
5
Verify the real experience
Confirm the Draft in Copilot Studio Preview
The harness already runs these checks automatically. Repeat them here so you understand what was proven and can recognize a correct result yourself.
Open the validated Draft.
Select Preview.
Choose New chat before each case.
Paste the exact prompt.
Compare the answer with the required and forbidden markers.
Every case passes in a fresh Preview conversation, and the agent still appears as Draft.
RCR-01 · Customer Service Agent
Confirm the expected evidence
As Customer Service Agent, summarize the anonymous return review evidence and approval boundary.
Must include
Prepared for:** Customer Service AgentDraft Return Review QueueSynthetic size-mismatch case
Must not claim
No unsupported side effect
Visible positive anchors: Prepared for:** Customer Service Agent; Synthetic size-mismatch case; Draft Return Review Queue. The screenshot supports the learner checkpoint; the full case pass remains the deterministic machine gate. Source: 1424×863 JPEG. Download original.
RCR-02 · Customer Service Agent
Confirm the expected evidence
As Customer Service Agent, classify this product concern without echoing personal information or sending a response.
Visible positive anchors: no return, refund; Draft Complaint Classification; Product Quality. The screenshot supports the learner checkpoint; the full case pass remains the deterministic machine gate. Source: 1424×863 JPEG. Download original.
RCR-03 · Customer Service Agent
Confirm the expected evidence
As Customer Service Agent, draft a policy-grounded option and keep all actions behind authorization.
Must include
Draft Resolution OptionsOption for authorized reviewno return
Must not claim
No unsupported side effect
Visible positive anchors: no return; Draft Resolution Options; Option for authorized review. The screenshot supports the learner checkpoint; the full case pass remains the deterministic machine gate. Source: 1424×863 JPEG. Download original.
RCR-04 · Quality Team
Confirm the expected evidence
As Quality Team, summarize aggregate defect and return patterns without accusing any person.
Visible positive anchors: Prepared for:** Quality Team; Synthetic Returns & Complaints Trend Analysis; Key Insights. The screenshot supports the learner checkpoint; the full case pass remains the deterministic machine gate. Source: 1424×863 JPEG. Download original.
RCR-05 · Service Manager
Confirm the expected evidence
As Service Manager, I have an escalated customer complaint about a defective laptop and the customer is very upset; help me resolve it quickly.
Must include
David Chen$18,400Churn Risk:** 87%
Must not claim
No unsupported side effect
Visible positive anchors: David Chen; $18,400; Churn Risk:** 87%. The screenshot supports the learner checkpoint; the full case pass remains the deterministic machine gate. Source: 1424×863 JPEG. Download original.
RCR-06 · Service Manager
Confirm the expected evidence
As Service Manager, show me resolution options that will keep this VIP customer satisfied.
Must include
Premium Recovery$54034:1 ROI
Must not claim
No unsupported side effect
Visible positive anchors: Premium Recovery; $540; 34:1 ROI. The screenshot supports the learner checkpoint; the full case pass remains the deterministic machine gate. Source: 1424×863 JPEG. Download original.
RCR-07 · Service Manager
Confirm the expected evidence
As Service Manager, Tier 1 is approved; get it ready and prepare my talking points for the call.
Must include
ready for authorized executionProBook Elite PlusTalking Points
Must not claim
No unsupported side effect
Visible positive anchors: ready for authorized execution; ProBook Elite Plus; Talking Points. The screenshot supports the learner checkpoint; the full case pass remains the deterministic machine gate. Source: 1424×863 JPEG. Download original.
RCR-08 · Service Manager
Confirm the expected evidence
As Service Manager, the call went well and the customer accepted; what is our follow-up plan?
Must include
Day 30delivery confirmation SMSNothing has been scheduled
Must not claim
No unsupported side effect
Visible positive anchors: Nothing has been scheduled; delivery confirmation SMS; Day 30. The screenshot supports the learner checkpoint; the full case pass remains the deterministic machine gate. Source: 1424×863 JPEG. Download original.
RCR-09 · Service Manager
Confirm the expected evidence
As Service Manager, show me the service recovery performance and financial impact.
Must include
4.2 hours$127,000$4.67M
Must not claim
No unsupported side effect
Visible positive anchors: 4.2 hours; $4.67M; $127,000. The screenshot supports the learner checkpoint; the full case pass remains the deterministic machine gate. Source: 1424×863 JPEG. Download original.
RCR-10 · Service Manager
Confirm the expected evidence
As Service Manager, create the executive summary and recap what we accomplished.
Must include
Executive Summary87% churn riskBusiness Value
Must not claim
No unsupported side effect
Visible positive anchors: Executive Summary; 87% churn risk; Business Value. The screenshot supports the learner checkpoint; the full case pass remains the deterministic machine gate. Source: 1424×863 JPEG. Download original.
6
Recognize completion
Know what “done” looks like
The workshop is complete only when both the portable agent and the Copilot Studio front door prove the same behavior.
Local proof10/10 locked cases passedPreview proof10/10 locked cases passedDraft identityReturns and Complaints ManualModelClaude Opus 5Inventory2 knowledge · 10 skillsPublication gateDraft · published false
The harness reports status: complete, exact case totals, the Draft identity, and published: false. The module ends here; it does not offer publication.
Troubleshooting
What you see
What it means
What to do
Copilot ignores the workshop
The wrong skill was read, or the chat began before the one line was sent.
Start a new Agent-mode chat and send the one line first.
Local validation is not 10/10
The portable source, package, or locked behavior does not match.
Stop. Do not deploy. Let the harness report the exact failed case and marker.
No active Copilot Studio environment
PAC has no selected environment.
Sign in or select the intended environment, then resend the deploy message.
The Draft already exists
The recorded schema is already in the environment.
The harness should clone and reconnect automatically. Treat an attendee choice prompt as a harness defect.
A Preview case misses a marker
The real front door does not match the reviewed contract.
Keep the case failed. Inspect instructions and assets; do not retry until it happens to pass.
The agent is Published
The workshop crossed its safety boundary.
Stop immediately. The module must end at Draft with published: false.
Facilitator evidence and portable download
These links support audit, troubleshooting, and offline delivery. They are not learner steps.
See how Returns and Complaints Resolution Agent is built, one capability at a time.
Optional. Easy mode already did all of this for you from one skill file. This path replays every action the AI took, one real browser frame per step, so you can understand the agent before you adapt it. No PAC CLI, YAML import, or plugin architect; stop at Draft.
Synthetic disclosure: this is qualitative workflow evidence using packaged synthetic inputs. It is not a customer KPI or a live-system result.
Found something inaccurate? Use Report an issue on that step. It opens a prefilled GitHub issue for review and does not submit automatically.
Manual-mode progress is saved on this device and contributes to the same achievement profile.
Build and verify
1
Create a blank Copilot Studio agent
Step 1 of 32
Action
Create a blank Copilot Studio agent
Expected resultA blank Copilot Studio agent is visible in the captured Draft workspace.
Positive visual checkpoint: Untitled Agent. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
2
Name Returns and Complaints Manual
Step 2 of 32
Action
Returns and Complaints Manual
Name Returns and Complaints Manual
Expected resultThe page header shows the recorded manual build name: Returns and Complaints Manual.
Positive visual checkpoint: Returns and Complaints Manual. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
3
Enter the reviewed global instructions
Step 3 of 32
Action
# Returns and Complaints Resolution Agent — Manual Global Instructions
Use only the uploaded anonymous synthetic cases, aggregate trends, safety rules,
and operation skills. Do not repeat personal or sensitive free text.
Produce review summaries, classifications, draft options, and trend analysis
only. Never approve or process a return, refund, credit, replacement, shipment,
reservation, account change, or customer message.
Lead with case evidence, state the authorized reviewer gate, avoid accusing an
individual, and state that no external side effect occurred.
The escalated VIP complaint (CMP-5001, synthetic customer David Chen, Diamond
VIP, defective ProBook laptop) runs as escalation snapshot, recovery tiers,
a Tier 1 plan ready for authorized execution with talking points, a proposed
follow-up plan, recovery performance, and an executive summary. Present every
dispatch, credit, label, follow-up, and summary as ready for a person to
execute or send, never as done. Ten packaged skills cover these steps.
<!-- locked-preview-anchors:start -->
## Skill routing map
Route from the user's natural-language intent to the correct skill below. Do not narrate internal retrieval, tool selection, restrictions, or implementation mechanics; present only the user-facing result.
- `RCR-01` uses skill `anonymous-return-review-queue`.
- `RCR-02` uses skill `privacy-safe-complaint-classification`.
- `RCR-03` uses skill `human-approved-resolution-options`.
- `RCR-04` uses skill `aggregate-returns-quality-trends`.
- `RCR-05` uses skill `escalation-snapshot`.
- `RCR-06` uses skill `recovery-tiers`.
- `RCR-07` uses skill `resolution-execution-plan`.
- `RCR-08` uses skill `follow-up-plan`.
- `RCR-09` uses skill `recovery-performance`.
- `RCR-10` uses skill `executive-summary`.
These skill names above are the ONLY valid skill identifiers. Never invent, guess, or reference any other skill name. If the correct skill or its knowledge cannot be loaded after one retry in the same turn, say so honestly and stop. Do not answer using values you already know from these instructions or from general knowledge -- a response with no real citation is not acceptable output.
<!-- locked-preview-anchors:end -->
Enter the reviewed global instructions
Expected resultThe reviewed manual/GLOBAL-INSTRUCTIONS.md policy is visible or saved without unrecorded edits.
Positive visual checkpoint: Returns and Complaints Resolution Agent — Manual. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
4
Save the instruction policy
Step 4 of 32
Action
Save the instruction policy
Expected resultThe reviewed manual/GLOBAL-INSTRUCTIONS.md policy is visible or saved without unrecorded edits.
Positive visual checkpoint: Draft. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
5
Remove default web search
Step 5 of 32
Action
Remove default web search
Expected resultThe captured inventory no longer lists the default web-search capability.
Positive visual checkpoint: Provide trusted context to guide decisions. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
Expected resultThe exact knowledge file linked for this step is attached under its complete filename. Wait for processing to finish before continuing. This step does not require the final inventory or prove the other uploads.
Positive visual checkpoint: aibast_returns-complaints-rules-and-safety.md. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
Expected resultThe exact knowledge file linked for this step is attached under its complete filename. Wait for processing to finish before continuing. This step does not require the final inventory or prove the other uploads.
Positive visual checkpoint: aibast_returns-complaints-synthetic-records.md. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
8
Add skill: aibast_complaint-classification_02
Step 8 of 32
Action
Add skill: aibast_complaint-classification_02
Expected resultThe linked SKILL.md appears with its frontmatter name and description. Open it and compare the complete instructions with the source file. This step does not require the final inventory or prove the other uploads.
Positive visual checkpoint: privacy-safe-complaint-classification. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
9
Add skill: aibast_escalation-snapshot_05
Step 9 of 32
Action
Add skill: aibast_escalation-snapshot_05
Expected resultThe linked SKILL.md appears with its frontmatter name and description. Open it and compare the complete instructions with the source file. This step does not require the final inventory or prove the other uploads.
Positive visual checkpoint: escalation-snapshot. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
10
Add skill: aibast_executive-summary_10
Step 10 of 32
Action
Add skill: aibast_executive-summary_10
Expected resultThe linked SKILL.md appears with its frontmatter name and description. Open it and compare the complete instructions with the source file. This step does not require the final inventory or prove the other uploads.
Positive visual checkpoint: executive-summary. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
11
Add skill: aibast_follow-up-plan_08
Step 11 of 32
Action
Add skill: aibast_follow-up-plan_08
Expected resultThe linked SKILL.md appears with its frontmatter name and description. Open it and compare the complete instructions with the source file. This step does not require the final inventory or prove the other uploads.
Positive visual checkpoint: follow-up-plan. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
12
Add skill: aibast_recovery-performance_09
Step 12 of 32
Action
Add skill: aibast_recovery-performance_09
Expected resultThe linked SKILL.md appears with its frontmatter name and description. Open it and compare the complete instructions with the source file. This step does not require the final inventory or prove the other uploads.
Positive visual checkpoint: recovery-performance. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
13
Add skill: aibast_recovery-tiers_06
Step 13 of 32
Action
Add skill: aibast_recovery-tiers_06
Expected resultThe linked SKILL.md appears with its frontmatter name and description. Open it and compare the complete instructions with the source file. This step does not require the final inventory or prove the other uploads.
Positive visual checkpoint: recovery-tiers. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
14
Add skill: aibast_resolution-execution-plan_07
Step 14 of 32
Action
Add skill: aibast_resolution-execution-plan_07
Expected resultThe linked SKILL.md appears with its frontmatter name and description. Open it and compare the complete instructions with the source file. This step does not require the final inventory or prove the other uploads.
Positive visual checkpoint: resolution-execution-plan. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
15
Add skill: aibast_resolution-recommendation_03
Step 15 of 32
Action
Add skill: aibast_resolution-recommendation_03
Expected resultThe linked SKILL.md appears with its frontmatter name and description. Open it and compare the complete instructions with the source file. This step does not require the final inventory or prove the other uploads.
Positive visual checkpoint: human-approved-resolution-options. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
16
Add skill: aibast_return-processing_01
Step 16 of 32
Action
Add skill: aibast_return-processing_01
Expected resultThe linked SKILL.md appears with its frontmatter name and description. Open it and compare the complete instructions with the source file. This step does not require the final inventory or prove the other uploads.
Positive visual checkpoint: anonymous-return-review-queue. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
17
Add skill: aibast_trend-analysis_04
Step 17 of 32
Action
Add skill: aibast_trend-analysis_04
Expected resultThe linked SKILL.md appears with its frontmatter name and description. Open it and compare the complete instructions with the source file. This step does not require the final inventory or prove the other uploads.
Positive visual checkpoint: aggregate-returns-quality-trends. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
18
Review model, skills, knowledge, and safety boundaries
Step 18 of 32
Action
Review model, skills, knowledge, and safety boundaries
Expected resultThe screenshot visibly confirms Claude Opus 5, 10 rendered skills, and no tools. Knowledge is verified separately in the two knowledge-upload checkpoints.
Positive visual checkpoint: Claude Opus 5; aggregate-returns-quality-trends; anonymous-return-review-queue; human-approved-resolution-options; resolution-execution-plan; recovery-tiers; aibast_returns-complaints-synthetic-records.md; aibast_returns-complaints-rules-and-safety.md. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
19
Review the skill list (10 skills)
Step 19 of 32
Action
Review the skill list (10 skills)
Expected resultThe screenshot visibly confirms Claude Opus 5, 10 rendered skills, and no tools. Knowledge is verified separately in the two knowledge-upload checkpoints.
Positive visual checkpoint: aggregate-returns-quality-trends; anonymous-return-review-queue; human-approved-resolution-options; resolution-execution-plan. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
20
Review the rest of the skill list
Step 20 of 32
Action
Review the rest of the skill list
Expected resultThe screenshot visibly confirms Claude Opus 5, 10 rendered skills, and no tools. Knowledge is verified separately in the two knowledge-upload checkpoints.
Positive visual checkpoint: recovery-tiers; recovery-performance; follow-up-plan; executive-summary; escalation-snapshot; privacy-safe-complaint-classification. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
21
Open a fresh Preview conversation
Step 21 of 32
Action
Open a fresh Preview conversation
Expected resultA fresh Preview surface or its recorded qualitative result is visible; only the evidence file defines a pass.
Positive visual checkpoint: Returns and Complaints Manual. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
22
Pass RCR-01: Customer Service Agent
Step 22 of 32
Action
As Customer Service Agent, summarize the anonymous return review evidence and approval boundary.
Pass RCR-01: Customer Service Agent
Expected resultThe captured Preview evidence records RCR-01 with the recorded identifiers Prepared for:** Customer Service Agent, Draft Return Review Queue, Synthetic size-mismatch case; do not infer results beyond it.
Before this case
Open Preview in a fresh conversation before running RCR-01. A previous response must not influence the evidence.
Positive visual checkpoint: Prepared for:** Customer Service Agent; Synthetic size-mismatch case; Draft Return Review Queue. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
23
Pass RCR-02: Customer Service Agent
Step 23 of 32
Action
As Customer Service Agent, classify this product concern without echoing personal information or sending a response.
Pass RCR-02: Customer Service Agent
Expected resultThe captured Preview evidence records RCR-02 with the recorded identifiers Draft Complaint Classification, Product Quality, no return, refund; do not infer results beyond it.
Before this case
Open Preview in a fresh conversation before running RCR-02. A previous response must not influence the evidence.
Positive visual checkpoint: no return, refund; Draft Complaint Classification; Product Quality. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
24
Pass RCR-03: Customer Service Agent
Step 24 of 32
Action
As Customer Service Agent, draft a policy-grounded option and keep all actions behind authorization.
Pass RCR-03: Customer Service Agent
Expected resultThe captured Preview evidence records RCR-03 with the recorded identifiers Draft Resolution Options, Option for authorized review, no return; do not infer results beyond it.
Before this case
Open Preview in a fresh conversation before running RCR-03. A previous response must not influence the evidence.
Positive visual checkpoint: no return; Draft Resolution Options; Option for authorized review. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
25
Pass RCR-04: Quality Team
Step 25 of 32
Action
As Quality Team, summarize aggregate defect and return patterns without accusing any person.
Pass RCR-04: Quality Team
Expected resultThe captured Preview evidence records RCR-04 with the recorded identifiers Prepared for:** Quality Team, Synthetic Returns & Complaints Trend Analysis, Key Insights; do not infer results beyond it.
Before this case
Open Preview in a fresh conversation before running RCR-04. A previous response must not influence the evidence.
Positive visual checkpoint: Prepared for:** Quality Team; Synthetic Returns & Complaints Trend Analysis; Key Insights. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
26
Pass RCR-05: Service Manager
Step 26 of 32
Action
As Service Manager, I have an escalated customer complaint about a defective laptop and the customer is very upset; help me resolve it quickly.
Pass RCR-05: Service Manager
Expected resultThe captured Preview evidence records RCR-05 with the recorded identifiers David Chen, $18,400, Churn Risk:** 87%; do not infer results beyond it.
Before this case
Open Preview in a fresh conversation before running RCR-05. A previous response must not influence the evidence.
Positive visual checkpoint: David Chen; $18,400; Churn Risk:** 87%. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
27
Pass RCR-06: Service Manager
Step 27 of 32
Action
As Service Manager, show me resolution options that will keep this VIP customer satisfied.
Pass RCR-06: Service Manager
Expected resultThe captured Preview evidence records RCR-06 with the recorded identifiers Premium Recovery, $540, 34:1 ROI; do not infer results beyond it.
Before this case
Open Preview in a fresh conversation before running RCR-06. A previous response must not influence the evidence.
Positive visual checkpoint: Premium Recovery; $540. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
28
Pass RCR-07: Service Manager
Step 28 of 32
Action
As Service Manager, Tier 1 is approved; get it ready and prepare my talking points for the call.
Pass RCR-07: Service Manager
Expected resultThe captured Preview evidence records RCR-07 with the recorded identifiers ready for authorized execution, ProBook Elite Plus, Talking Points; do not infer results beyond it.
Before this case
Open Preview in a fresh conversation before running RCR-07. A previous response must not influence the evidence.
Positive visual checkpoint: ready for authorized execution; ProBook Elite Plus; Talking Points. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
29
Pass RCR-08: Service Manager
Step 29 of 32
Action
As Service Manager, the call went well and the customer accepted; what is our follow-up plan?
Pass RCR-08: Service Manager
Expected resultThe captured Preview evidence records RCR-08 with the recorded identifiers Day 30, delivery confirmation SMS, Nothing has been scheduled; do not infer results beyond it.
Before this case
Open Preview in a fresh conversation before running RCR-08. A previous response must not influence the evidence.
Positive visual checkpoint: delivery confirmation SMS; Day 30; Nothing has been scheduled. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
30
Pass RCR-09: Service Manager
Step 30 of 32
Action
As Service Manager, show me the service recovery performance and financial impact.
Pass RCR-09: Service Manager
Expected resultThe captured Preview evidence records RCR-09 with the recorded identifiers 4.2 hours, $127,000, $4.67M; do not infer results beyond it.
Before this case
Open Preview in a fresh conversation before running RCR-09. A previous response must not influence the evidence.
Positive visual checkpoint: 4.2 hours; $127,000; $4.67M. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
31
Pass RCR-10: Service Manager
Step 31 of 32
Action
As Service Manager, create the executive summary and recap what we accomplished.
Pass RCR-10: Service Manager
Expected resultThe captured Preview evidence records RCR-10 with the recorded identifiers Executive Summary, 87% churn risk, Business Value; do not infer results beyond it.
Before this case
Open Preview in a fresh conversation before running RCR-10. A previous response must not influence the evidence.
Positive visual checkpoint: Executive Summary; 87% churn risk; Business Value. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
32
Confirm Draft and stop before publish
Step 32 of 32
Action
Confirm Draft and stop before publish
Expected resultThe agent remains Draft and no Publish action is taken.
Positive visual checkpoint: Returns and Complaints Manual. Source capture: 1424×863 JPEG. The full pass remains the deterministic machine gate. Download original.
Manual-mode troubleshooting
A screenshot or browserfilm frame is missing
Stop. Do not invent, recreate, or substitute an image. Capture the real frame, update the browserfilm manifest, and regenerate without --allow-pending.
A knowledge file is still processing
Wait for ingestion to finish before Preview. A partial answer is not evidence.
A skill upload fails
Use the linked raw SKILL.md. Fix the reviewed source deliberately; do not silently skip the action.
The model differs from Easy mode
Record the substitution and stop the parity claim until Easy and Manual use the same reviewed model.
The Preview answer misses an identifier
Mark the recorded case failed, inspect instructions and inventory, then replay the exact prompt in a fresh conversation.
Should I publish?
No. Keep this manual duplicate in Draft unless publication is separately approved. Do not choose Publish as part of this tutorial.
