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015: Automation / Orchestration

Implementation Effort: Medium to High – Depends on how far the organization goes beyond simple reporting automation into event-driven remediation and integration.

User Impact: Low to Medium – Good automation speeds service and remediation, but poorly designed automation can affect many devices quickly.

Overview​

Automation and orchestration in Microsoft Intune usually means reducing manual repetitive admin work by using Microsoft Graph, workflow platforms, IT service integrations, and consistent operating procedures. Examples include bulk device cleanup, reporting pipelines, enrichment of incident tickets, or controlled remediation workflows. In Zero Trust, automation is valuable because it makes enforcement and response more consistent, but every write-capable automation path must be treated as privileged and designed with least privilege, testing, and auditability.

Implementation Guidance​

  1. Start with low-risk use cases such as reporting, inventory reconciliation, or alert enrichment before building automations that make changes to production devices or policies.
  2. Use Microsoft Graph or supported APIs with narrowly scoped permissions, and avoid giving a single automation account more rights than the task needs.
  3. Build approval gates for automations that change assignments, delete objects, or trigger disruptive device actions.
  4. Document input sources, decision logic, and rollback steps. A workflow that no one can explain during an incident becomes a risk multiplier.
  5. Log every run and capture before-and-after state where feasible so operators can trace what the automation actually changed.
  6. Review automations periodically and retire ones that depend on obsolete API contracts, deprecated device models, or abandoned operational processes.

Reference​