153: Remote Assistance
Overview
Remote Help is a feature that allows IT support to remotely assist users' devices using Microsoft Defender for Endpoint. It integrates with Intune to provide secure, role-based access for troubleshooting. It enhances security by using encrypted connections and role-based access control (RBAC) to ensure only authorized personnel can provide support.
Remote Help is available with an add-on license or an Intune Suite license. For more information about licensing options, see Microsoft Intune licensing.