Use this sequence as your operating model: establish trusted baseline signals first, then progressively increase depth, customization, and business-value storytelling.
Stage 1 · Foundation
1 Admin Center
Foundational, out-of-the-box reporting on Copilot usage and credit consumption — the trusted baseline every rollout starts from.
- Usage & adoption in 7-day, 30-day, and 180-day aggregates
- Credit / consumption signals for Copilot and agents
- admin.microsoft.com → Reports → Usage → Microsoft 365 Copilot
- Roles: AI Administrator, Reports Reader, or Global Reader
- Data latency typically ~72 hours
Stage 2 · Rich analysis
2 Viva Insights
Adds customization and flexibility with prebuilt templates and dashboards.
- Copilot Dashboard: auto-enabled for managers/leaders; auto-scopes to their own teams
- Analyst Workbench: deeper custom analysis — requires Insights Analyst role
Stage 3 · Agent analytics
3 Studio Analytics
Per-agent usage analytics for custom Copilot Studio agents via the Power Platform admin center.
- Billed messages and consumption per agent
- Session transcripts for review and export
- Sessions, success rate, and active users
- Roles: Power Platform Administrator
Stage 4 · Differentiation
4 Analytics Hub
Brings the capabilities of the first three surfaces together and combines them intelligently.
- Unifies signals across Admin Center, Viva, and Studio
- Answers enterprise questions not readily answered by the first three
- Adds net-new analytics and operationalizes data extraction
How it extends the capabilities ↓