Help + support Have a question? We’re here to help!
Tools and resources within the FinOps toolkit are provided as-is without any express or implied warranties. Microsoft Support doesn’t handle support requests for the FinOps toolkit. However, the underlying products used by tools in the toolkit are officially supported.
Microsoft takes the security of our software products and services seriously. If you believe you found a security vulnerability, please report it securely in the Microsoft Security Response Center (MSRC).
Please do not report security vulnerabilities through public discussions or GitHub issues.
Many common questions are covered If you have a question that may not be a problem, start with one of the existing help resources that are available before requesting support.
Have questions about implementing FinOps within your organization?
Have questions about how to deploy FinOps toolkit solutions?
Have questions about columns in reports and other experiences? Use the data dictionary.
Have questions about columns or terms you see in reports and other experiences?
Have a question about FinOps toolkit tools and resources? Start in the Q&A forum.
Review the original instructions and confirm all steps were completed in order. 9 out of 10 issues are due to missing steps, so follow instructions carefully.
Do you have a specific error code? Look up common errors for details and mitigation steps.
Please walk thru the troubleshooting guide to resolve the most common configuration issues.
For error messages, what product is showing the error? Does the error refer to another product? For missing or incorrect data, is the data generated in Power BI report or does it come directly from a product, like Cost Management?
If the source of the issue is a managed product (including data from Cost Management), create a Microsoft support request for that specific product. If you're not sure, ask in the [Q&A discussion forum](https://github.com/microsoft/finops-toolkit/discussions/categories/q-a).
If you cannot identify the product, do not file a support request. Skip to the next step.
Whether you submit a support request or not, create an issue to let us know about the problems you're facing. Even if the issue is a product bug, we would like to document it to help others.
Still need help? Join our biweekly office hours to ask questions and get live support from the FinOps toolkit team.
We try to respond to issues and discussions within three business days but there can sometimes be unanticipated delays. If you completed all of the preceding steps and the issue wasn’t resolved within a week, join our biweekly office hours to get live help from the team. If you need more hands-on support, you can request a paid, community-driven advisory session or consulting delivery during the office hours call.