Learning Plan Resources for Copilot and AI capabilities in Customer Insights

Copilot

The exciting new Copilot feature in Dynamics 365 Customer Insights allows data analysts and marketers to engage directly with customer data using natural language. This saves time for data analysts, allowing them to type the query in their own words instead of identifying the query in SQL. This feature democratizes access to insights, allowing marketers to ask questions using everyday language and receive instant answers, without needing to have the knowledge of SQL programming. With simple prompts, marketers can explore, understand, and predict customer preferences and needs in near real time, reducing the reliance on the data and analytics team to provide them with the customer insights they need.

Fundamentals

Azure OpenAI Service model

The Azure OpenAI Service generative text capability is a powerful tool in AI Builder. It allows you to create custom AI capabilities quickly and easily for natural language processing (NLP). This capability enables you to build scenarios such as summarization, information extraction, autogenerate response, classification, translation, and more. It also allows you to use large language models to generate new text, which can be used for a variety of purposes.