Customer Insights — Journeys

Welcome to Customer Insights — Journeys.

Customer Insights — Journeys is an on-demand version based on the in-person, Customer Insights — Journeys in a Day workshop.

This series of videos is designed as a “follow the trainer” with your demo environment. The hands-on workshop is geared towards Presales consultants responsible for understanding Customer Insights — Journey. Attendees will leave with expertise on how to create, connect and explore an optimized demo environment for new prospective customer scenarios by reviewing the essential foundational topics including segments, channels (email, text and push notifications), triggers, journeys, forms, analytics, and lead scoring.

Resources

Additional supporting resources:

• Visit Dynamics 365 Roadmap (roadmap.dynamics.com)
• Follow Dynamics 365 Community (CRM in the Field)
• Follow Dynamics 365 Blog (D365 Blogs)
• Bookmark Dynamics 365 Documentation (docs.microsoft.com)