073: Remote actions

Overview

Benefits:
- Streamlined Management: Intune simplifies device management by allowing you to perform remote actions on iOS devices. You can reset passwords, lock devices, wipe or reset the operating system, and more.
- Efficiency: Help desk teams can run common tasks remotely, reducing the need for physical access to devices.
- Security: Intune enhances security by enabling actions like remote wipe in case of lost or stolen devices.
- User Experience: End users benefit from faster troubleshooting and support.
Drawbacks:
- Dependency on Network Connectivity: Remote actions rely on network connectivity. If a device is offline, certain actions may not be possible.
- User Consent: Some actions (like wiping a device) require user consent, which may not always be feasible.
- Limited Scope: Not all actions are supported on every iOS device. Availability varies based on device platform⁴.
Impact on End Users:
- Positive: Faster issue resolution, improved security, and seamless management.
- Negative: Potential disruption (e.g., remote wipe) if not communicated effectively.

In summary, Intune's remote actions enhance iOS device management, but it's essential to balance benefits with potential drawbacks and user impact.