167: Remote Help
Overview
Remote Help in Intune is a cloud-based solution that allows IT support staff to remotely assist users with their devices. This feature enables secure, real-time connections between helpdesk personnel and end-users, facilitating troubleshooting and issue resolution. Remote Help uses strong authentication and security controls to ensure that only authorized personnel can access and assist with devices1.
Remote Help is available as an Intune add-on. For more information, see Use Intune Suite add-on capabilities.