Learning Plan Resources for Dynamics 365 Customer Service
Dynamics 365 Customer Service is a Microsoft business application that empowers companies to deliver end-to-end, self, assisted and onsite service across multiple channels. The role of customer service continues to evolve as organizations sell services around their products and provide break-fix support for their customers. This Customer Service application enables organizations to provide these personalized support services with a rich set of capabilities.
Keeping Up
Dynamics 365 and the Power Platform deploys two release waves per year to all customers and partners. Release wave 1 covers features releasing from April through September. Release wave 2 covers features releasing from October through March.
Fundamentals
- Course MB-910T00-A: Microsoft Dynamics 365 Fundamentals (CRM) (In-person Instructor Led) (2 Days)
- Course PL-900T00-A: Microsoft Power Platform Fundamentals (In-person Instructor Led) (2 Days)
- Get started using Dataverse (Microsoft Learn) (4 Hours)
- Explore Dynamics 365 Customer Service (Microsoft Learn) (1 Hour)
- Work with cases in Microsoft Dynamics 365 Customer Service Learning Path (Microsoft Learn) (4 Hours)
Associate
- Course PL-200T00: Microsoft Power Platform Functional Consultant (In-person Instructor Led) (5 Days)
- Create a model-driven app in Power Apps (Microsoft Learn) (1 Hour)
- Work with Microsoft Power Platform tenants, environments, subscription and Dynamics 365 apps (Microsoft Learn) (5 Hours)
- Work with Customer Service Insights (Microsoft Learn) (1.5 Hours)
- Extend Power Apps Portals (Microsoft Learn) (3 Hours)
- Extending Microsoft Power Platform Dataverse (Microsoft Learn) (2 Hours)
Expert
- Course PL-400T00-A: Microsoft Power Platform Developer (In-person Instructor Led) (3 Days)
- Extending the Power Platform user experience Model Driven apps (Microsoft Learn) (4 Hours)
- Becoming a Solution Architect for Dynamics 365 and Power Platform Learning Path (Microsoft Learn) (4 Hours)
Events
- Dynamics 365 Customer Service in a Day Workshop (On-demand) (US Partner Community) (2.5 Hours)
Community Resources
- Participate in Power Apps User Group
- Subscribe to Microsoft Power Apps YouTube Channel
- Subscribe to Microsoft Power Automate YouTube Channel
- Microsoft Power Platform Learning Resources
- Monitor the Dynamics 365 Blog
- Monitor the Dynamics 365 Customer Engagement in the Field
- Dynamics 365 Community
Certifications
- Exam PL-200: Microsoft Power Platform Functional Consultant
- Exam PL-400: Microsoft Dynamics 365 Power Apps + Developer
- PL-200: Microsoft Power Platform Functional Consultant Exam Prep (VILT) (Self-Paced) (10 Hours)
- MB-230: Microsoft Dynamics 365 Customer Service Exam Prep (VILT) (Self-Paced) (4 Hours)
- PL-400: Developing Power Platform Solutions Exam Prep (VILT) (Self-Paced) (8 Hours)
Practice Maturity Model
Ordered by entry level features, advanced features, and innovative features.
