Learning Plan Resources for Dynamics 365 Customer Insights
Customer Insights
Below you will find content to assist in upskilling on Dynamics 365 Customer Insights. Content is broken down as follows:
- Fundamentals, Associate, Expert, Specialist: content categorized in increase levels of complexity
- Certifications: relevant Microsoft exams or certifications
- Community resources: user groups, events, blogs
TIP: Open resources below in a separate browser tab to remain on this Learning Plan page - Right-Click on link and open in new tab.
On September 1, 2023, Dynamics 365 Marketing and Dynamics 365 Customer Insights will be sold together under a single product SKU called Dynamics 365 Customer Insights. The individual applications will be renamed Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Insights - Data, respectively. For more information, see Dynamics 365 Customer Insights FAQs.
Learning Plan content below will be updated in September to reflect this update.
Fundamentals
- Guided Tour of Customer Insights
- Intro to Customer Insights - Video
- CI Solution Launch Pad - Industry Lens (On-demand)
Associate
- Learn the fundamentals of Customer Insights
- Unlock customer intent with Dynamics 365 Customer Insights
- Explore Microsoft model-driven app integrations
- Dynamics 365 Customer Insights - implementation guidance
Expert
- Customer Insights Advanced Training - Self Paced Note: An on-demand video version will be available shortly
What training the CI FastTrack team recommends taking?
Below are some of their favorites!
Certifications
Community Resources
- Dynamics 365 Customer Insights in Under 5
- Dynamics 365 Partner Content
- Audience insights documentation
- Dynamics 365 Customer Insights Community Forum
- Dynamics 365 Customer Insights Blog