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TechWorkshop Copilot Studio and agents at work

TechWorkshop L400: Copilot Studio and agents at work

Customer scenario

Zava Retail Group is a global retail company operating in brick-and-mortar stores and a rapidly expanding e-commerce platform. To accelerate digital transformation, Zava established an AI Center of Excellence (COE) tasked with identifying high-impact, agentic AI opportunities that improve operational efficiency, employee productivity, and strategic decision-making.

Zava operates in a hybrid cloud environment-Azure for productivity and analytics, AWS for certain legacy workloads, and SAP for supply chain and inventory. They rely on Microsoft 365, Teams, SharePoint, Azure DevOps (ADO), and a mix of third-party and custom systems.

However, the COE faces pressure: Google and AWS teams are actively proposing AI solutions, and Zava’s leadership wants to quickly identify a strategic partner with security, governance, extensibility, and enterprise-grade readiness.

Exercises

This lab includes the following exercises:

  • Exercise 01: Create agents by using Copilot Studio
  • Exercise 02: Create agents for enterprise integrations
  • Exercise 03: Implement multi-agent solutions
  • Exercise 04: Evaluate agents
  • Exercise 05: Implement governance and observability

Important notes

  • The workshop instructions include text fields where you’ll be asked to enter information, since these instructions are not for use in the live lab, you’ll need to save this information in a Notepad file. You’ll use the information that you enter into the text fields later in the instructions to provide you with important values.
  • We append an 8-digit unique identifier (the lab instance ID) to the names of the resources that you create during this workshop. The lab instance ID for your workshop is @lab.LabInstance.Id. You should use this number when you create resources.
  • The lab instance IDs used in screenshots will differ from your lab instance ID. They represent the ID in use when youcaptured screenshots.

Your lab materials include several knowledge source files that represent the Zava customer content. Download the files at the start of the workshop and have them ready as later steps will ask you to select these files when configuring the agent/knowledge experience.

Images

All images in the lab instructions are selectable. By selecting them, you can open a zoomed-in view in a separate window for better clarity and analysis.

Disclaimer

This presentation, demonstration, and demonstration model are for informational purposes only and (1) are not subject to SOC 1 and SOC 2 compliance audits, and (2) are not designed, intended, or made available as a medical device(s) or as a substitute for professional medical advice, diagnosis, treatment, or judgment. Microsoft makes no warranties, express or implied, in this presentation, demonstration, and demonstration model. Nothing in this presentation, demonstration, or demonstration model modifies any of the terms and conditions of Microsoft’s written and signed agreements. This is not an offer, and applicable terms and the information provided are subject to revision and may be changed at any time by Microsoft.

This presentation, demonstration, and demonstration model do not give you or your organization any license to any patents, trademarks, copyrights, or other intellectual property covering the subject matter in this presentation, demonstration, and demonstration model.

The information contained in this presentation, demonstration, and demonstration model represents the current view of Microsoft on the issues discussed as of the date of presentation and/or demonstration, for the duration of your access to the demonstration model. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of presentation and/or demonstration and for the duration of your access to the demonstration model.

No Microsoft technology, nor any of its component technologies, including the demonstration model, is intended or made available as a substitute for the professional advice, opinion, or judgment of (1) a certified financial services professional, or (2) a certified medical professional. Partners or customers are responsible for ensuring the regulatory compliance of any solution they build using Microsoft technologies.

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By using this demo/lab, you agree to the following terms:

The technology/functionality described in this demo/lab is provided by Microsoft Corporation for purposes of obtaining your feedback and to provide you with a learning experience. You may only use the demo/lab to evaluate such technology features and functionality and provide feedback to Microsoft. You may not use it for any other purpose. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell this demo/lab or any portion thereof.

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THIS DEMO/LAB PROVIDES CERTAIN SOFTWARE TECHNOLOGY/PRODUCT FEATURES AND FUNCTIONALITY, INCLUDING POTENTIAL NEW FEATURES AND CONCEPTS, IN A SIMULATED ENVIRONMENT WITHOUT COMPLEX SET-UP OR INSTALLATION FOR THE PURPOSE DESCRIBED ABOVE. THE TECHNOLOGY/CONCEPTS REPRESENTED IN THIS DEMO/LAB MAY NOT REPRESENT FULL FEATURE FUNCTIONALITY AND MAY NOT WORK THE WAY A FINAL VERSION MAY WORK. WE ALSO MAY NOT RELEASE A FINAL VERSION OF SUCH FEATURES OR CONCEPTS. YOUR EXPERIENCE WITH USING SUCH FEATURES AND FUNCITONALITY IN A PHYSICAL ENVIRONMENT MAY ALSO BE DIFFERENT.