Exercise 01: Modernize the service desk with Power Apps and Managed Platforms

Exercise learning objectives:

• Build a modern solution and user experiences to automate, manage, and monitor order processing by integrating with enterprise ERP and CRM systems and replacing legacy systems for customer enquiries.
• Start in a Managed Dev environment and package everything in a solution as your “source code”.

Duration

Estimated exercise time (minutes): 90 minutes

---

Table of contents

• 01. Initialize Azure DevOps repository branch
• 02. Prepare the environments and solution
• 03. Create a modern order processing solution using Plan Designer
• 04. Add AI-assisted productivity features
• 05. Commit the solution from Power Apps