Exercise 02: Build the Zava Order and Returns assistant with Copilot Studio and Power Platform

Exercise learning objectives:

• Create a Copilot Studio Agent that Zava customers can use to check order status, track deliveries, start returns/exchanges, and ask product or support questions.
• Keep the agent in the same Managed Dev environment, using solution packaging, managed environments, and Git for ALM.

Duration

Estimated exercise time (minutes): 90 minutes

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Table of contents

• 01. Create the Zava Order and Returns Assistant agent
• 02. Add knowledge sources to the assistant
• 03. Add required components to the agent in the solution
• 04. Test the end-to-end experience
• 05. Generate a Power Pages self-service site for customers
• 06. Test the return policy knowledge source