Set up: New environment
Scenario
Contoso’s customer service department has been overwhelmed with increased workloads due to growing customer inquiries. To alleviate the strain on customer service representatives, Contoso decides to create an AI-powered customer service agent.
In this exercise, you’ll take the first steps in creating this customer support agent, customizing its tone, establishing conversation boundaries, and connecting it to essential data sources. At the end, you’ll test the agent in a simulated environment, ensuring it meets Contoso’s requirements for professional and engaging customer interactions.
Objectives
After you complete this exercise, you’ll be able to:
- Create an agent for customer support, and customize its tone, boundaries, and data sources.
- Create a topic, add trigger phrases, and use the authoring user interface.
- Publish your agent to a demo website for testing.
- Test your agent, validate its behavior, ensure it meets the expected criteria.
Duration
Estimated time: 60 minutes