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Designing your own copilot using Copilot Studio

Tast 01: Create a new topic

  1. To avoid confusion with topics created in previous labs, disable any topic related to Support Ticket. A screenshot of a computer Description automatically generated

  2. Open the Copilot Studio authoring canvas’ Topics page and click Add a topic drop down at the top of the screen, select the From blank option. Name your topic Check Ticket Status.

  3. Add some trigger phrases that a user may ask such as the below ones:

    What is the status of my ticket INC0008001
Can you get me information on my ticket status
Could you check the status of my ticket
Status update on ticket INC0009005
What’s happening with my ticket INC1234567

  4. Create a new Question node and enter text: Of course, I can get you the status of your ticket. What is your ticket number?.

  5. In Identify, choose Create an Entity of type Regular expression (Regex), call it Ticket Number and with this pattern: INC[0-9]{7}.

  6. Rename the Var1 variable to TicketNumber. A screenshot of a chat Description automatically generated

  7. Save your topic.