Exercise 02: Learn basic authoring

Scenario

After successfully setting up the basic Copilot Studio agent, Contoso now needs the agent to handle specific customer inquiries about equipment orders.

This exercise focuses on expanding the agent’s capabilities by teaching it to recognize different customer requests. You’ll define custom entities, implement slot-filling techniques to automatically extract information from customer messages, and configure variables to dynamically manage conversations. This refinement helps streamline Contoso’s service request handling, significantly reducing manual input from service reps.

Objectives

This exercise covers the following topics:

• Learn the fundamentals of the message and Question nodes.
• Discover the fundamentals of entities and slot filling.
• Learn how to use variables in Microsoft Copilot Studio.
• Explore the extensibility capability, including Power Fx and extended node properties.

Architecture

Duration

Estimated time: 60 minutes.

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Table of contents

• 1. Use entities and slot filling
• 2. Testing and addressing ambiguity issues
• 3. Testing slot filling
• 4. Learn about variable types
• 5. Use global variables
• 6. Use variables in conditions
• 7. Become familiar with topic type nodes
• 8. Use the Go to another topic node
• 9. Use rich text capabilities in a message node
• 10. Add message variations
• 11. Use code view and Power Fx
• Use Power Fx across Microsoft Copilot Studio